We’ve implemented a lot of changes over the last six months to ensure our clients are ready for the years ahead – working on what’s important to ensure that we deliver the best possible service.
Shifting forces
Issues can move quickly with almost hourly twists and turns, some snowballing from a single simple tweet. Unless you’re checking multiple channels regularly, it’s easy to lose track of a story’s trajectory.
Take the recent news focus on Barnaby Joyce. The story developed over two weeks and each day delivered a new angle, with influencers from both sides weighing in via different forms of media. If you’re like me, the story would have had you hooked with an impressive volume of chatter and numerous voices shaping the overall picture. With Mediaportal, stories like this are much easier to get a handle on – tracking velocity, following the twists and turns, seeing who is driving the agenda and tracking its geographical impact.
We’re passionate about this connection point where our clients can navigate this dynamic, rapidly changing landscape to apply or build-out strategies that place their knowledge at the heart of action. This vision to both discover and inform our clients so they know their media better than anyone else with a team behind that technology that knows exactly what they’re trying to achieve, is what’s driving the year ahead for Isentia.
Our roadmap for Mediaportal is designed to be agile to respond to evolving needs and deliver greater interconnection between information and understanding. All designed to give our clients the ability to harness the game-changing potential of real-time actionable media intelligence.
The laws of simplicity: People and tech
If you’re the weightlifter, consider us your spotter. Our teams work hard to understand your business and the issues that are important to you. We’re here to partner with you for the long-term and have real people picking up your phone calls. Our approach to the simple yet powerful combination of people and technology makes us fairly unique and it’s one our clients really value. Having someone to work with so that your content is more accurate and relevant, allowing your team to spends less time sifting through mountains of irrelevant content is just the tip of the ice-burg.
We are your backup when the board comes knocking for answers. Clients who have tried less sophisticated services on the promise of “something different” and a budget price, invariably come back to us with stories of painful service, and unfulfilled promises. With us, you have confidence and a solution that’s ready to go without the hassle – it’s a big reason why so many clients recommend us to others.
That’s why we’re invested in having the right people with the best minds for our business to build on our personalised service, delivering the largest scope of content anywhere in the Australian market.
Channelling an athlete’s mindset
Our commitment to our industry cannot be questioned. We continue to lead and innovate – focusing on delivering the best service for our clients and making their lives easier. And like Commonwealth Games greats Ian Thorpe, John Landy and Dawn Fraser, we made it here through hard work, commitment and passion. As the external environment has changed, we have remained ahead of the pack – never compromising on our desire to equip our clients with accurate, curated insights into their media landscape.
For us, Client Success means delivering rich and accurate data for our clients so they remain on top of breaking issues, and are able to better understand how their strategic communications and business initiatives are truly interpreted by their various stakeholders through the lens of media coverage and social discussions.
We are our clients’ support team – their high-performance coach, and we continue to strive for greatness as we cheer the real athletes to glory in this year’s Commonwealth Games and beyond.
Isentia is a proud partner of the GC2018 Commonwealth Games, delivering powerful media intelligence and insights all the way to the finish line.
John Bissinella, Head of Client Success for Australia
Loren is an experienced marketing professional who translates data and insights using Isentia solutions into trends and research, bringing clients closer to the benefits of audience intelligence. Loren thrives on introducing the groundbreaking ways in which data and insights can help a brand or organisation, enabling them to exceed their strategic objectives and goals.
Across the communications landscape, teams are being asked to do more with less, while staying aligned, responsive and compliant in the face of complex and often shifting stakeholder demands. In that environment, how we track, report and manage our relationships really matters.
In too many organisations, relationship management is still built around tools designed for customer sales. CRM systems, built for structured pipelines and linear user journeys, have long been the default for managing contact databases. They work well for sales and customer service functions. But for communications professionals managing journalists, political offices, internal leaders and external advocates, these tools often fall short.
Stakeholder relationships don’t follow a straight line. They change depending on context, shaped by policy shifts, public sentiment, media narratives or crisis response. A stakeholder may be supportive one week and critical the next. They often hold more than one role, and their influence doesn’t fit neatly into a funnel or metric.
Managing these relationships requires more than contact management. It requires context. The ability to see not just who you spoke to, but why, and what happened next. Communications teams need shared visibility across issues and departments. As reporting expectations grow, that information must be searchable, secure and aligned with wider organisational goals.
What’s often missing is infrastructure. Without the right systems, strategic relationship management becomes fragmented or reactive. Sometimes it becomes invisible altogether.
This is where Stakeholder Relationship Management (SRM) enters the conversation. Not as a new acronym, but as a different way of thinking about influence.
At Isentia, we’ve seen how a purpose-built SRM platform can help communications teams navigate complexity more confidently. Ours offers a secure, centralised space to log and track every interaction, whether it’s a media enquiry, a ministerial meeting, or a community update, and link it to your team’s broader communications activity.
The aim isn’t to automate relationships. It’s to make them easier to manage, measure and maintain. It’s about creating internal coordination before the external message goes out.
Because in today’s communications environment, stakeholder engagement is not just a support function. It is a strategic capability.
Across the communications landscape, teams are being asked to do more with less, while staying aligned, responsive and compliant in the face of complex and often shifting stakeholder demands. In that environment, how we track, report and manage our relationships really matters. In too many organisations, relationship management is still built around tools designed for […]
The Singapore general election was quick and felt like more of a touch-and-go event, but a lot was observed and could be learnt from media and audience reactions to the event.
We analysed, using Pulsar TRAC, more than 270k mentions across online news, podcasts, TV, Facebook, YouTube, TikTok, Reddit, X, forums and blogs in Singapore between March 28th - May 7th 2025, to see how the conversation was moving and being influenced by media and audiences. Based on this, we listed what we’ve learnt from this year’s election.
Which industries gained the most spotlight?
Chee Hong Tat’s defence of the GST hike shows the PAP leaning heavily on long-term fiscal planning. This was mainly covered by media outlets like the CNA, mentioning how these hikes were to eventually work on providing benefits to the seniors of society and that it wouldn’t be possible if these hikes weren’t in place. Audiences across X and Facebook expressed their concerns around this, but were equally appreciative of open dialogue with the public.
The US and UK covered the election when their media focus was majorly on Trump’s tariffs
The peak in the US mentions were partly a consequence of Trump’s trade tariffs that wasn’t received particularly well by the rest of the world. PM Wong expressed his opinions on how Singapore continues to be a partner to the US but would expect a fair tariff rate in return. Big foreign peaks were tracked by Reuters and The Guardian that framed the election poll as a barometer of regional politics. Many of the foreign media talk about the opposition parties in Singapore and express that a healthy opposition makes for important parliamentary debate on essential matters like rising living concerns and jobs in Singapore.
Social saw the most audience discourse
The Straits Times leads the election coverage with many of its articles being linked or reposted around social media, mostly Instagram, Facebook and Reddit with audiences giving timely updates on speeches, election street campaigning or their favourite candidates, intending to start conversation. CNA and Mothership show the same pattern, each pulling far larger numbers once clips hit Facebook, X, TikTok and Reddit.
Which hashtags saw the most engagement online?
#ge2025 sat far above every other tag, yet party tags #pap and #rp still drove thousands of mentions. On keywords, PM Lawrence Wong outranked party names with the most mentioned on social posts. It’s important to note that these mentions are by audiences on social media like TikTok, X, Reddit, Instagram and Facebook. Lately, even short clips from podcasts around elections are becoming viral, not just on Instagram or TikTok, but even on Facebook that generally hosts long-ish format videos, second to YouTube.
Podcasts become new medium for election content for younger audiences
Yah Lah BUT logged more than a hundred election clips, nearly double its nearest podcaster, The Daily Ketchup. Audio hosts mixed humour, policy, and hot‑takes that travelled into short‑form video. These podcasts have been a growing trend in Singapore, hosted by youngsters who often invite political candidates onto their shows and pose questions that a young Singaporean would like to ask their leaders. These podcasters have seen their content travel fast on TikTok and Instagram reels for quick insights, but still have most of their audience engagement on YouTube.
Singapore’s GE2025 didn’t just offer political drama—it showed how media, both old and new, shape what people see and feel. From viral videos to policy debates, from mainstream reports to TikTok podcast clips, every format played a role.
5 things we learnt from the Singapore general election 2025
The Singapore general election was quick and felt like more of a touch-and-go event, but a lot was observed and could be learnt from media and audience reactions to the event. We analysed, using Pulsar TRAC, more than 270k mentions across online news, podcasts, TV, Facebook, YouTube, TikTok, Reddit, X, forums and blogs in Singapore […]
This was not an election won or lost on policy alone. While political parties released detailed plans around cost-of-living relief, energy, healthcare and education, the battle for attention played out across a different terrain. One shaped by identity, digital influencers and polarised media narratives.
1. Policy set the agenda, but didn’t hold it
At the start of the campaign, traditional media focused on familiar priorities. The Labor government’s May budget led with cost-of-living relief, fuel excise changes and increased rental support. The Liberals responded with proposals for nuclear energy and a plan to cut 40,000 public service jobs. While these issues framed the early weeks, they were quickly overtaken in online discussions by stories with more cultural weight.
On social media, a video comparing Peter Dutton to Donald Trump circulated widely, while Anthony Albanese’s “delulu with no solulu” moment during a Happy Hour podcast interview was picked up by national outlets and widely shared on social platforms. Personality often generated more interest than policy.
2. Messaging strategy went beyond the platforms
Both major parties tried to engage younger voters where they spend their time. Albanese’s appearance on podcasts and his interviews with influencers like Abbie Chatfield reflected a values-driven approach. Dutton’s appearance on Sam Fricker’s podcast targeted young men through a more casual, conversational format.
Mainstream media covered these appearances but often through the lens of political tactics rather than substance. When Abbie Chatfield’s pro-Greens posts attracted AEC scrutiny in early April, the story became more about influencer regulation than her political message.
3. Polarisation dominated public debate
The second leaders’ debate on 10 April marked a turning point, with stark contrasts on energy, education and immigration. Dutton's focus on crime and border control drew backlash, while Albanese was seen as calm but cautious. Instead of clarifying party differences, the debate intensified existing divides.
Online commentary quickly split along ideological lines. Audiences did not just debate the leaders’ points but used the debate to reinforce partisan views, highlighting how polarised public discourse has become.
4. Influencers reshaped election storytelling
Influencers became central to election storytelling. Abbie Chatfield faced strong support and criticism after posting about the Greens and questioning the Liberal Party’s media strategy. The Juice Media released satirical videos targeting defence and energy policies, resonating with disillusioned younger audiences.
Even incidents unrelated to official campaigns became flashpoints. In February, a video from an Israeli influencer alleging antisemitic comments by NSW nurses went viral, triggering political statements and shifting media attention to broader issues of hate speech and accountability online.
5. Culture wars outpaced policy in the final stretch
As the election neared, cultural tensions gained traction. On 12 April, media attention turned to Peter Dutton after reports emerged that his Labor opponent Ali France was leading in Dickson. Around the same time local authorities dismantled a tent encampment in the area while Dutton was campaigning in Perth. This raised questions about leadership and visibility on local issues.
Across social and news media, themes like Gaza, curriculum debates and identity politics took centre stage. Slogans such as “Get Australia back on track” were interpreted as echoes of US political rhetoric. Jacinta Price and Clive Palmer were both linked to similar messaging, fuelling memes and commentary about the Americanisation of Australian politics.
Rather than rallying around shared policy concerns, audiences engaged with content that reflected deeper anxieties about national identity and international influence.
What stood out the most wasn’t necessarily the policy itself, but the moments, memes, and messages that tapped into cultural tensions. The freedom for media and social media users to connect with and amplify these narratives created an arena where some politicians struggled to engage effectively. While some stuck to party lines without fully understanding the patterns driving media and social discourse, others embraced the shift, adapting to the rhetoric that was emerging online. The lesson is clear: in today’s media environment, ignoring what people are saying or the patterns of conversation isn’t an option.
Media and social highlights from the election campaign 2025
This was not an election won or lost on policy alone. While political parties released detailed plans around cost-of-living relief, energy, healthcare and education, the battle for attention played out across a different terrain. One shaped by identity, digital influencers and polarised media narratives. 1. Policy set the agenda, but didn’t hold it At the […]
The biggest influence on public perception of the 2025 election campaign was not policy. It was identity, culture wars, and a growing fear of Australia 'becoming America'. What began as a focus on easing the cost of living quickly widened into a broader debate about national identity. Media coverage and social media feeds revealed a tug of war. On one side was policy messaging. On the other, gaining considerable ground, were culture and identity narratives fuelled by anxiety over external influence.
At the start of the election cycle in early March, news coverage centred on cost of living pressures and tax cuts. The Labor government's budget announcement and the Liberal Party’s response cemented the agenda, with topics like supermarket price gouging, fuel excises, and nuclear energy proposals striking a chord with voters. Early discussion on social media showed a clear focus on making life more affordable for families. But in the background, frustration around Donald Trump’s proposed tariffs and concerns about Australia–U.S. relations began to surface. Peter Dutton’s early promise to cut 40,000 public service jobs and push for a return to office work further fuelled comparisons between Dutton and Trump among Australian audiences.
As the election cycle progressed, international events and conflicts moved to the forefront. Trump’s presence in global headlines alongside Canada's similarly timed election, intensified comparisons between Australian and Canadian public attitudes toward American influence. Media narratives shifted from domestic cost-of-living concerns to broader conversations about defending the Australian way of life and protecting national interests particularly in education, reshaping the battleground on which voters made their decisions.
On March 28, coverage and discussion spiked as Anthony Albanese officially announced the election date. Earlier, on March 10, a surge in conversation centred on new polling that suggested a potential hung parliament, sharpening media focus on Labor. Albanese’s appearance on Today, where he responded to frustrations about delayed campaigning with, “We’re just about helping people, because that’s what people expect,” reinforced his image as a community-focused leader and contrasted with how past prime ministers were criticised during disasters. Meanwhile, Peter Dutton’s social media attention rose on April 12, as reports surfaced of his opponent Ali France leading in Dickson while a local tent encampment was demolished by Moreton Bay Council. Dutton, campaigning in Perth during the demolition, attracted criticism. A few days later, a compilation of clips linking Dutton to Donald Trump circulated widely. These moments highlighted the distinct leadership styles that shaped voter perceptions throughout the campaign.
Although Labor drew the most attention overall, Dutton and the Liberals gained momentum across social media. The Liberal Party’s early use of trends, AI tools, and memes attracted conversation, but the involvement of influencers and podcasts proved polarising. Coverage also highlighted a generational divide, with young women leaning left and young men leaning right. Influencers played a key role in shaping these dynamics, from Albanese’s Happy Hour podcast appearance on March 26, where his “delulu with no solulu” challenge dominated news cycles, to Dutton’s interview on Sam Fricker’s podcast aimed at young male voters. As the campaign progressed, news increasingly focused on character attacks and gaffes at the expense of policy debate. Issues like housing, supermarket competition, HECS relief, and energy bills remained core to party platforms, but many audiences were drawn into yarns covering personality clashes and culture wars.
The most shared news items from the beginning of the campaign to recently underline this shift of attention to cultural conflict. Posts about the mobilisation of Muslim voters around Gaza, criticism of Liberal candidates campaigning in military uniforms, warnings about public service job cuts, and debates over the political leanings of young male voters all reveal how specific cultural flashpoints and niche group appeals dominated discussion. Instead of broad policy debates, election discourse was fragmented into controversies that inflamed identity-driven tensions, polarised audiences, and heightened distrust.
Whether leaders spoke about getting Australia back on track, building a better Australia, or even making Australia great again, these slogans signalled clear messages to voters. More often than not, the public expressed a desire to distance Australia from the United States, particularly in defending healthcare and education systems that set Australia apart. Early in the campaign, when a journalist suggested Anthony Albanese’s use of "build back better" echoed Joe Biden’s slogan, the comment was quickly dismissed. Though not officially endorsed, the slogan’s use by Jacinta Price and Clive Palmerquickly eclipsed party lines, fuelling memes and comparisons to US Republicans across social media. This did little to help the Liberals distance their official slogan, 'Get Australia back on track,' from US political parallels. As Trump’s influence became a talking point, glimpses of Trump-style messaging were eagerly picked up by news outlets and social media alike, often overshadowing Labor’s campaign messaging and limiting its cut-through.
As the campaign unfolded, it became harder to separate policy from personality or promises from the cultural narratives surrounding them. Media and social media attention did more than reflect public interest. They helped shape it, steering the election conversation toward identity, values, and questions about Australia's place in a changing world. Whether that influence outweighed policy in swaying voters is still up for debate, but it clearly changed how the campaign was seen, shared, and remembered.
Did culture wars cut through more than policy on the election trail?
The biggest influence on public perception of the 2025 election campaign was not policy. It was identity, culture wars, and a growing fear of Australia ‘becoming America’. What began as a focus on easing the cost of living quickly widened into a broader debate about national identity. Media coverage and social media feeds revealed a […]
