The information we collect and how we collect it
The personal information we collect and hold about you depends on the nature of your dealings with Isentia and the circumstances of collection.
The types of personal information we collect include names, address, email, telephone numbers, job title and industry. We may also collect other information you choose to provide to us and details of the interactions that you have with us.
The purposes for which we collect, hold, use and disclose personal information
We collect, hold, use and disclose personal information for a range of purposes, including:
• To provide our products and/or services to you;
• To respond to inquiries from you;
• To contact you, where necessary;
• To tailor your experience on our website and to direct you to content we believe will be of interest to you;
• To refine and enhance our media contacts database;
• For product development;
• To manage our relationships with our customers, suppliers and contractors;
• To provide information about products and services which we expect may be of interest to you;
• Other purposes required or authorised by or under applicable law (including purposes for which you have provided your consent).
If Isentia is unable to collect personal information from or about you, we may not be able to respond to your inquiries or requests or do business with you or the organisation with which you are connected.
Isentia may use your personal information to provide you with information about products and services which we expect may be of interest to you. You can let us know at any time if you no longer wish to receive these communications, by contacting us (via the “Contact Details” below) or using the opt-out facility in our communications.
Who we disclose that information to
In conducting our business, we may sometimes need to disclose personal information to third parties for the above purposes. These include our service providers who provide services in connection with our products and services, for example a mailing house who produces our invoices.
Some of our service providers may be located overseas and, as a result, personal information collected and held by Isentia may be transferred outside of Australia. For example, we store some of our data using cloud storage facilities located outside of Australia.
Keeping information accurate and up to date
We take reasonable steps to ensure that all information we hold and use is accurate, complete, up to date and relevant. You can contact us at any time (via the “Contact Details” below) if there are any changes to your personal information or if you believe the information we have about you is inaccurate or incomplete.
Keeping information secure
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes taking appropriate security measures to protect electronic materials and materials stored and generated in hard copy.
How you can access your information
You can contact us (using the “Contact Details” below) to request access to the personal information we hold about you. Once we have verified your identity, we will generally give you access to your personal information However, there may be some instances where we are permitted or required by law to deny access. If access is denied, we will provide you with the reason why
Right to request deletion
If we are required by law to give you access to your personal information and you wish to request deletion of your personal information, you can contact us (using the “Contact Details” below) to request the deletion of the personal information we hold about you. Once we have verified your identity and your request we will communicate back to you within one month the result of your request. We may not be able to delete or erase your personal information, but we will inform you of these reasons and any further actions available to you.
Our websites use a software technology called “cookies”. A cookie is a small data file that contains information about a visit to a website. This information is provided by an individual’s computer the first time it visits a web server. The server records this information in a text file and stores this file on the hard drive. When that individual visits the same website again the server looks for the cookie and structures itself based on the information provided.
Isentia cannot guarantee or accept responsibility for the privacy practices or the content of websites to which we provide links.
If you have any concerns or complaints about how we have collected, used, disclosed or handled your personal information, then you may contact (using our “Contact Details” below) to make a complaint. Isentia will inquire into your complaint and respond to you in writing within 30 days. If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au).
If you would like more information about Isentia’s approach to privacy, or if you wish to contact us regarding the information set out in this policy, please contact us:
• by phone on +61 2 9318 4000
• by email at firstname.lastname@example.org
• by post at Level 3, 219-241 Cleveland St, Strawberry Hills, NSW 2012, Australia
Updated June 2023