The Royal Commission is well underway, and it’s imperative for aged care organisations to be aware of the media generated, and how it could affect your business or communications.
Keen to stay on top of it all?
Let our team help!
We can provide you with a comprehensive view of the topics and spokespeople through delivering insights to you and your team. We can aid in decision making and help your organisation manage your reputation.
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‘It takes many good deeds to build a good reputation, and only one bad one to lose it’- Benjamin Franklin
Since its announcement in October, the media has covered – and created – a significant amount of dialogue surrounding the string of scandals set to be uncovered in the upcoming Royal Commission into Aged Care Quality and Safety.
Whether it’s the September 2018 Four Corners report nationally scrutinising the stories of those that were victim to improper aged care and health care standards, the coverage on court rulings and prosecutions against carers who have harmed the safety of patients, or the September 2017 article published by the Sydney Morning Herald comparing the reputation of aged care facilities to the human right violating character of Guantanamo Bay, the media has successfully invited fear and distrust in the quality of care aged care services provided across Australia.
Investigations for the Royal Commission are targeted at the entire aged care sector – no aged care facility or governing organisation can be certain how this will affect their reputation, staff, operations or functioning. Being prepared and informed of what media is generated is imperative to stay proactive and primed for how the business could be affected.
So how do you decide if your aged care facility needs to manage your reputation? You need to ask yourself:
Do the Royal Commission’s Terms of Reference cover aspects or issues relevant to my organisation?
• Management systems • Staffing • Organisational development • Instances of abuse, reportable assaults, neglect • Failures of care • Theft of belongings • Hygiene • Quality of food • Sanitary conditions • Restrictions on freedom and movement
Do we want to manage these topics or issues through any of the following?
Mediaportal gives you access to all relevant media data, ensuring you’re ready to deal with, and proactively plan, communications and PR activities amidst the Royal Commission inquiry. Covering all top media and relevant regional outlets, our Mediaportal platform ensures you’re informed of the media landscape before you are hit with a crisis.
Visit www.isentia.com/aged-care for more details and to register for a complimentary 5-day trial of our Aged Care Briefing.
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Blog
Trial by media – are you Royal Commission ready?
Since October, the media has covered a significant amount of dialogue surrounding the string of scandals set to be uncovered in the upcoming Royal Commission into Aged Care Quality and Safety.
Coverage of the Royal Commission is expected to highlight the failure of aged care institutions and leaders within the sector.
Our Briefing can be tailored to your organisation’s specifications and requirements. Manage your reputation and ensure you are aware of the media generated.
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Whitepaper
Royal Commission into Aged Care Quality and Safety
The Royal Commission into Aged Care Quality and Safety was established on 8 October 2018 and since its announcement, over 28,000 new stories have been discussed across print, online, radio and broadcast outlets in Australia.
The biggest influence on public perception of the 2025 election campaign was not policy. It was identity, culture wars, and a growing fear of Australia 'becoming America'. What began as a focus on easing the cost of living quickly widened into a broader debate about national identity. Media coverage and social media feeds revealed a tug of war. On one side was policy messaging. On the other, gaining considerable ground, were culture and identity narratives fuelled by anxiety over external influence.
At the start of the election cycle in early March, news coverage centred on cost of living pressures and tax cuts. The Labor government's budget announcement and the Liberal Party’s response cemented the agenda, with topics like supermarket price gouging, fuel excises, and nuclear energy proposals striking a chord with voters. Early discussion on social media showed a clear focus on making life more affordable for families. But in the background, frustration around Donald Trump’s proposed tariffs and concerns about Australia–U.S. relations began to surface. Peter Dutton’s early promise to cut 40,000 public service jobs and push for a return to office work further fuelled comparisons between Dutton and Trump among Australian audiences.
As the election cycle progressed, international events and conflicts moved to the forefront. Trump’s presence in global headlines alongside Canada's similarly timed election, intensified comparisons between Australian and Canadian public attitudes toward American influence. Media narratives shifted from domestic cost-of-living concerns to broader conversations about defending the Australian way of life and protecting national interests particularly in education, reshaping the battleground on which voters made their decisions.
On March 28, coverage and discussion spiked as Anthony Albanese officially announced the election date. Earlier, on March 10, a surge in conversation centred on new polling that suggested a potential hung parliament, sharpening media focus on Labor. Albanese’s appearance on Today, where he responded to frustrations about delayed campaigning with, “We’re just about helping people, because that’s what people expect,” reinforced his image as a community-focused leader and contrasted with how past prime ministers were criticised during disasters. Meanwhile, Peter Dutton’s social media attention rose on April 12, as reports surfaced of his opponent Ali France leading in Dickson while a local tent encampment was demolished by Moreton Bay Council. Dutton, campaigning in Perth during the demolition, attracted criticism. A few days later, a compilation of clips linking Dutton to Donald Trump circulated widely. These moments highlighted the distinct leadership styles that shaped voter perceptions throughout the campaign.
Although Labor drew the most attention overall, Dutton and the Liberals gained momentum across social media. The Liberal Party’s early use of trends, AI tools, and memes attracted conversation, but the involvement of influencers and podcasts proved polarising. Coverage also highlighted a generational divide, with young women leaning left and young men leaning right. Influencers played a key role in shaping these dynamics, from Albanese’s Happy Hour podcast appearance on March 26, where his “delulu with no solulu” challenge dominated news cycles, to Dutton’s interview on Sam Fricker’s podcast aimed at young male voters. As the campaign progressed, news increasingly focused on character attacks and gaffes at the expense of policy debate. Issues like housing, supermarket competition, HECS relief, and energy bills remained core to party platforms, but many audiences were drawn into yarns covering personality clashes and culture wars.
The most shared news items from the beginning of the campaign to recently underline this shift of attention to cultural conflict. Posts about the mobilisation of Muslim voters around Gaza, criticism of Liberal candidates campaigning in military uniforms, warnings about public service job cuts, and debates over the political leanings of young male voters all reveal how specific cultural flashpoints and niche group appeals dominated discussion. Instead of broad policy debates, election discourse was fragmented into controversies that inflamed identity-driven tensions, polarised audiences, and heightened distrust.
Whether leaders spoke about getting Australia back on track, building a better Australia, or even making Australia great again, these slogans signalled clear messages to voters. More often than not, the public expressed a desire to distance Australia from the United States, particularly in defending healthcare and education systems that set Australia apart. Early in the campaign, when a journalist suggested Anthony Albanese’s use of "build back better" echoed Joe Biden’s slogan, the comment was quickly dismissed. Though not officially endorsed, the slogan’s use by Jacinta Price and Clive Palmerquickly eclipsed party lines, fuelling memes and comparisons to US Republicans across social media. This did little to help the Liberals distance their official slogan, 'Get Australia back on track,' from US political parallels. As Trump’s influence became a talking point, glimpses of Trump-style messaging were eagerly picked up by news outlets and social media alike, often overshadowing Labor’s campaign messaging and limiting its cut-through.
As the campaign unfolded, it became harder to separate policy from personality or promises from the cultural narratives surrounding them. Media and social media attention did more than reflect public interest. They helped shape it, steering the election conversation toward identity, values, and questions about Australia's place in a changing world. Whether that influence outweighed policy in swaying voters is still up for debate, but it clearly changed how the campaign was seen, shared, and remembered.
Did culture wars cut through more than policy on the election trail?
The biggest influence on public perception of the 2025 election campaign was not policy. It was identity, culture wars, and a growing fear of Australia ‘becoming America’. What began as a focus on easing the cost of living quickly widened into a broader debate about national identity. Media coverage and social media feeds revealed a […]
With social media platforms becoming central to political engagement, figures like Abbie Chatfield, Friendlyjordies, and The Juice Media are amplifying progressive causes and challenging traditional political narratives. But how significant is their impact? Are they genuinely influencing the election conversation, or is their influence more about their ability to capture attention and drive engagement? This evolving trend raises important questions about the role of influencers in modern elections and how they are reshaping the way political messages are communicated to younger, digital-savvy voters.
As the 2025 Australian federal election nears, influencer involvement has gained attention, with social media leading the charge while news coverage initially lagged. Prime Minister Anthony Albanese and Opposition Leader Peter Dutton are tapping influencers to connect with younger voters—Albanese engages with Abbie Chatfield’s audience through values-driven storytelling, while Dutton targets young men with Sam Fricker's relatable podcasts. This reflects a broader shift from traditional media to platforms like TikTok and Instagram. Journalists are increasingly covering these influencer-driven moments, often focusing on the viral spread and political fallout. For instance, a viral February 13 video from an Israeli influencer accusing two NSW nurses of hateful comments dominated Australia’s news cycle, prompting swift political reactions. Coverage generally focuses on political responses, not the influencers themselves. This trend was also seen with Greens Leader Adam Bandt’s DJ event in Melbourne, where media noted his attempt to engage younger voters. The Australian Electoral Commission cleared Chatfield’s posts featuring Albanese and Bandt, highlighting the growing regulation of influencer political content. This focus towards viral moments over policy discussions raises questions about the impact on undecided voters and the evolving role of journalists in political engagement.
Influencers like Abbie Chatfield, The Juice Media, and Friendlyjordies are becoming central to the election rhetoric ahead of the 2025 Australian federal election. Chatfield, who faced scrutiny from the AEC, used her platform to rally support for the Greens, positioning herself against what she described as a Liberal media strategy to discredit influencers. Her posts, particularly defending her political involvement, have garnered strong support, with hashtags like #abbieisinnocent and #freeabbie dominating her comment sections. In contrast, some critics dismiss her political role, questioning her credibility. The Juice Media, known for its sarcastic takes on government policy, continues to challenge political narratives with irreverent content, resonating with younger, disillusioned voters. However, their approach also faces backlash from those who see it as too cynical or divisive. Similarly, Friendlyjordies critiques both major parties, particularly Labor’s stance on progressive issues, while encouraging followers to unite against corporate greed. His platform sparks heated debates, igniting both support and criticism.
Overall, these influencers are becoming polarising figures, amplifying political engagement while intensifying the ideological divide on social media, ultimately shaping the growing influence of social media figures in the election discourse.
Chatfield, a vocal supporter of progressive causes like Palestinian liberation and women's rights, has gained a strong following but faces criticism for oversimplifying political issues and for her perceived naivety, especially regarding preferential voting. Ferguson, who critiques colonialism and supports Palestinian liberation, is praised by supporters but criticised for lacking depth in her activism, with some accusing her of ignoring intersectionality. Friendlyjordies, known for satirical commentary, is admired for calling out political corruption, but his critics accuse him of bias towards Labor and oversimplifying complex issues. The Juice Media, using sarcasm to critique government policies, resonates with disillusioned young voters but alienates others who find their approach too cynical. These influencers contribute to a growing divide in Australian politics, mobilising progressive movements while deepening ideological rifts, as their content both challenges traditional politics and fuels polarisation.
Key issues like defence, the cost of living, and education are dominating political discourse and social media conversations. Global events, including Trump’s influence on international relations and trade, have sparked strong reactions, with Albanese facing backlash over Australia’s stance on Gaza and its defence ties with Israel. Meanwhile, Dutton’s comments on Ambassador Kevin Rudd and allegations of election interference have stirred tensions. On social media, debates over defence—highlighted by Indonesia’s denial of Russia’s military presence near Darwin—and cost of living concerns are intensifying. Education remains a key point of contrast, with Albanese’s Free TAFE policy gaining support while Dutton faces criticism for prioritising fossil fuel subsidies. Influencers are driving much of this engagement, but their role in amplifying already polarised narratives raises questions about whether they are truly reflecting voters’ concerns or deepening divides as the election approaches.
These conversations play out against a landscape in which social and news media have different - but overlapping - priorities. They’re driving debates on everything from education and nuclear energy to Trump-style politics and renewable energy. With the 2025 federal election on the horizon, stories sparked by creators — whether through critique, leaks, or commentary — are becoming part of the political media mix. It’s a shift that’s unfolding in real time, and one that’s reshaping how narratives break, spread, and gain momentum. But as these voices grow louder, one thing is clear: Are they truly amplifying the concerns of everyday Australians, or are they pushing further divides in a landscape already ripe with fragmentation?
The rise of influencers in the 2025 Australian federal election landscape
With social media platforms becoming central to political engagement, figures like Abbie Chatfield, Friendlyjordies, and The Juice Media are amplifying progressive causes and challenging traditional political narratives. But how significant is their impact? Are they genuinely influencing the election conversation, or is their influence more about their ability to capture attention and drive engagement? This […]
