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Blog post
June 25, 2019

3 minutes with Brendan McGreevy, Country Manager, Australia

We sat down with Brendan McGreevy, recently appointed Country Manager for Australia (2017) and discussed his viewpoints on leading the Australian team and the latest release of Custom Reports on Mediaportal.

Tell us who you are and how you came along with your Isentia journey

My name is Brendan McGreevy and I am the Country Manager for Australia [here at] Isentia. I joined the company in January 2004 as a tele-sales consultant, selling media intelligence services and data distribution. I’ve managed the tele-sales team and the Slice products over a number of years before we brought that back into the [Isentia] family, I’ve been a BDM, a Service Consultant, a Sales Manager and now I’m Country Manager. I have done many, many jobs and have always been in client facing, which is what I like, and I hope to continue my career throughout the company in a client-facing role.

What job haven’t you had at Isentia?

I haven’t been Chief Executive yet, so maybe at some point in the future! I am keeping my options open though.

What are you 100% passionate about and what gets you going every day?

Probably two things – one being the media and how it rapidly changes, the different forms and the different platforms that are popping out pretty much every month or every year. The other is clients – dealing with communicators – people in PR and Corp Comms.

It’s fast paced, and every day is a new and different day. If one client is on the news on a Monday, it’s going to be someone different on a Wednesday. [It’s] that kind of variety that keeps you getting up in the morning and keeps you coming into work. 

What are you most proud of, a moment of time of your life at Isentia?

I can’t think of one defining moment. I suppose each year when you see the achievements of the team, achievements of the clients, and you are hitting those targets – seeing the client growing every year and seeing that we’re doing all those things right that keeps the clients coming back for more and more. I would say that is probably the proudest achievement. 

Can you talk about what makes the Australian customer base unique and what is different about them?

I think what makes it unique from the rest of the company is that there are clients that have used us for many, many years. We’ve been through the evolution of their businesses and their careers and they’ve been through the evolution of our business.

From the hard copy clipping agency in the 80’s and 90’s through to the digitally media intelligence company we are now. Personally, I’ve worked with a lot of them [the clients], since the early 2000’s and it does create a bit of uniqueness within our business. We do find that a lot of people in the Account Management team and the Sales team have been here for 20 to 30 years, and they tend to stick around because they know the people that they’re working with. Whether they move from government to private sector [or elsewhere], they always move back again, so you tend to meet the same people over and over again – it gives that sense of familiarity with all of the clients. 

Looking at the new Custom Reports feature, what do you think would excite them most about it?

Probably the levels of customisation that we can now offer – like adding in the client’s logo and customising the look and feel of it. 

Even though it is our content that we’re sending to the clients, it is their work. Allowing them to personalise their work and distribute that internally in a format that actually gives them the kudos and credit for what they’ve done and what they’ve achieved. I think that is going to get on pretty well. 

What do you think makes Isentia brilliant?

What makes us brilliant is the people that are here.

I think the people that works here takes a very specific breed of person – you’ve got to love the media, you’ve got to love communications, you’ve got to love PR, you’ve got to love marketing, and you’ve got to love what we do, you’ve got to love the industry.

I think that is everybody that is here – evident in the high tenure of service across the business. People love what they do, they love that it is fast-paced, and they love that it is continually changing. And at the same time there is a level of familiarity at what we do as well. So yeah, it is definitely the people. 

What is your favorite feature within the latest Custom Reports release and why?

To be honest, that is my favourite feature – the customisable view of it. In previous reports you could only use the PDF and that was very much a standard, static document. This is the client’s document, and it is important that when we build our products and services that they are all about the client and not about us. It’s not about the media, it is not about the content, it is actually about that client and their business and what they need to use the information for, and how they can customise it for different stakeholders, and different audiences internally. So, the more it looks like their document and the more they can customise it, the better it is. 

Given your recent promotion to Country Manager, what excites you about the year ahead?

What we just completed in Australia is a slight restructure of the sales and services team. Previously we had an account management structure. We’ve [since] taken client success out and created a new division for Client Success and a new division for Sales.

These changes excite me because now we’ve got a dedicated focus on service for our clients and trying to understand what our client wants from us and how we can make that service better, and that is the dedication of that team. They don’t have to sell, or have find a new revenue stream, their job is purely to service our clients. Going back to that value and Isentia being client obsessed, this structure allows us to actually be client obsessed – to focus on our clients and their needs on a day-to-day basis, but to also have consultants from a different team to help clients with different services when the need arises. 

Watch the video here.

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Next week’s Federal Budget has many Australians wondering how they will be affected. 

The government has strongly advocated for building a more resilient economy than their predecessors, yet in recent months, the economy is suffering due to a rapid rise in inflation. This has pushed up interest rates and is squeezing the cost of living with both consumers and businesses feeling the pressure. 

Following groceries, the leading financial stressors for Australians are petrol, rent, mortgage payments and energy bills. And just to make ends meet, Aussies are making more considered purchases, seeking higher paying employment or working multiple jobs. Australians are already anxious about inflation with growing concern there’s no end in sight. 

Will the government restore their trust in Australians and keep their pre Federal Budget promises?

Cost of living crisis

Latest data from CHOICE’s Consumer Pulse survey, revealed that cost of living pressures are a major concern, with 90% of Australians seeing an increase in their household bills and expenses over the past year. 

Inflation pressures are intensifying and the Reserve Bank of Australia (RBA) continues to drive up interest rates - their highest level in 7 years. The government has promised a long-term and sustainable approach to cost of living support in the form of a relief package. 

Concerned about their mortgage payments, up to a third of mortgage holders could struggle to keep up with future repayments, with younger generations particularly concerned about surging interest rates. 

Using Isentia data, during an eight week period from early August to early October 2022, 18% of Australia’s front pages featured cost of living stories. Even in a time of large local and international news such as the war on Ukraine and the Optus security breach, the cost of living crisis was still making front page news.

According to Pulsar data, anxieties around the cost of living, peaked following the RBA's interest rate announcements on 4 September and 4 October. For the sixth consecutive month, Australians have had to tighten an already lean household budget.

Apprehensions around security increased on 24 September as a result of the Optus security breach and again on 10 October when the government announced changes to the country's defence projects.  Also on 10 October, cost of living concerns spiked after growing speculation surrounding the Stage 3 tax cuts being recalibrated. Australians also felt a heightened sense of unease after the announcement of a future surge in energy costs, following a recent  35% rise.

Topics causing anxiety this Federal Budget
Anxieties surrounding topics mentioned by the government. Source: Pulsar

Childcare fees are at their highest in 8 years, with child care subsidies failing to keep out of pocket costs to a minimum. On 16 September, conversation around child care spiked, as Treasurer Jim Chalmers promised to reduce the cost of childcare, yet pledged to keep spending restrained in light of budgetary constraints. 

As part of the cost of living relief package, this reduction won't come into play until mid 2023. Can Australian families wait this long?

Problematic climate conditions such as excessive rain and floods are leading to localised food price increases and diminished food quality. Even in the same area, poorer households are faring far worse than affluent counterparts. Across the board, there has been  a surge in the cost of fruit and vegetable prices (7.3%) and meat, seafood and bread rising by 6.3%

On top of these climate issues, labour shortages in both warehousing and transportation have resulted in added disruption to the supply chain. Freight costs are on the rise, putting intense pressure on importers and exporters. 

Are Aussie consumers looking at a continued supply chain that is more disruptive than the 2020 toilet paper shortage? The rise in the cost of living weighs on households' spending, and Australians are seeking alternate ways to make extra cash.

The thrifty shopper

As the cost of living rises, many Australians are seeking alternate ways to make or save cash; trimming budgets where they can; cancelling home entertainment subscriptions, and reducing insurance coverage for lower fees to name a few. Purchases at all levels are becoming more involved and highly considered, with discounts heavily sought after.

As Millennials and Gen Z shoppers are gaining more buying power, their passion for sustainable commerce is stronger than ever. Selling personal items to make extra cash has been on the rise with retail e-commerce platforms such as Facebook Marketplace and ‘Recommerce’ platforms like AirRobe, are booming. Not only are Australians becoming more financially savvy, they are conscious of the need to ‘reduce, reuse and recycle’ - a criteria these platforms adopt.

Following the money

There’s no doubt that inflation is changing salary expectations. And for those in industries where movement and remote working is possible, many Australians are following the money.

Data from the Reserve Bank of Australia, shows organisations have reported higher rates of employees leaving to achieve higher pay packets as a way to provide temporary relief for  the rise in cost of living. Interestingly, this higher voluntary turnover was especially concentrated in professional services. 

In response to labour shortages, organisations are implementing a range of non-base wage strategies - e.g bonuses, flexible work practices, more internal training and hiring staff with less experience, as opposed to increasing base wages.

Australian Bureau of Statistics (ABS) figures also show Australians are taking on multiple jobs, as full-time work forces employees to juggle several roles to make ends meet. Although multiple job holding is more common in low-paid industries, a record high of 900,000 people held multiple jobs in the June quarter of 2022. 

This is an increase of 4.3 per cent from the previous quarter and is a reflection of wages growth stagnating and nominal wages barely keeping up with consumer prices. The result; people needing to work more hours to make ends meet. 

Using data insights from Pulsar, wages is one of the ‘most anticipated’ topics in this year’s Budget. The Wage Price Index (WPI) rose 0.7 per cent in the June quarter and 2.6 per cent over the year, which represented a substantial fall in real wages given inflation rose 6.1 per cent last quarter. 

Social media conversation around wages is evolving with other indicators suggesting wages are still climbing alongside extreme uncertainty surrounding global growth and rampant inflation. 

Will Australians see more dollars in their pocket after the Budget is handed down?

The "most anticipated" topics in this year's Federal Budget.
The "most anticipated" topics in this year's Federal Budget. This is a visual representation of the conversation frequency of topics over time. Source: Pulsar

Australians taking action

With Australians taking a greater interest in living a sustainable lifestyle, the government and organisations are prompted to influence the lever of positive change and create actionable outcomes.

Despite a great deal of politicians pledging change, governments are often swayed by the media and public opinion which can derail policies wanting to address complex, longer-term challenges. Millennials and Gen Zs have long pushed to see societal and economic change. 

Results from the 10th Annual Deloitte Global 2022 Gen Z and Millennial Survey shows they are increasingly becoming more politically involved. These influential cohorts are progressively showing interest in political issues, and turning to social media to discuss their opinions. Moreover, they are consciously making calculated career decisions and spending their money with organisations who share the same values.

The top keywords used by key communities discussing the Federal Budget online and social media.
The top keywords used by key communities discussing the Federal Budget online. Source: Pulsar

Social engagement shows left wing millennials are showing concern over the budget and economic issues, with Treasurer, Jim Chalmers gaining the most chatter. Similarly, baby boomers are equally vocal, using the same keywords as millennials but they also seek strong leadership and a strong economy.

For younger demographics, their interactions or relationships with organisations is dependent on the organisation's treatment of the environment, their policies on data privacy and their position on social and political issues. 

For governments, tackling environmental, economic and social issues and their impact requires a huge transformation across all sectors. Market forces alone will not solve the problem, and the onus is on governments to take a lead to meet the sustainability challenge. 

The October Federal Budget is an opportunity for the government to show they are the lever of change by creating actionable outcomes and a positive impact. Australians are concerned for the welfare of the country and previous governments have fallen short. 

The government promises to back clean energy and build new renewable infrastructure across the country, will they succeed or disappoint?

The Federal Budget can be an overwhelming time, with an abundance of promises and policies, it can be hard to stay on top of the latest news. We have a comprehensive range of political news services available to help you navigate the political media coverage at this October Federal Budget. Want to learn what’s being said at this Federal Budget?

Click here to start navigating the announcements that may impact your organisation.

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How concerned are Australians about the Federal Budget?

The upcoming October Federal Budget has many Australians wondering how they will be affected. 

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As we countdown the days to the Gold Coast 2018 Commonwealth Games, Australia’s biggest sporting events this decade – there’s an incredible relay happening that celebrates diversity, inspires communities and creates opportunities for some to experience something quite special.

The Queens Baton has a proud history, with batonbearers chosen from thousands to represent the spirit of the games and #SHARETHEDREAM. 

One runner in particular will be cheered on by all at Isentia – a girl who has certainly inspired us, and many around her. Meet 13-year-old Nayeli Gajardo.

Daughter of long-time Isentia Press Readers, Oscar and Patricia Gajardo, Nayeli has quite a remarkable story for such a young girl.

At the age of 6 months, Nayeli was diagnosed with acute dermatitis, and by the time she was 8 years old her illness became chronic – requiring her to spend much of the next 4 years in and out of St George Hospital. As her condition continued to deteriorate over time, she spent extensive periods in and out of hospital – missing almost the full first term of school in 2016. It was at this point that doctors concluded Nayeli would have this condition for the rest of her life.

"It was very stressful to see our daughter in pain and discomfort. Not only the physical part, but also mentally. She was growing – and to see her skin in that state was very confronting. With no hope from the doctors, we decide to take action and find alternative medicines to help our daughter,” Nayeli’s mother, Patricia Gajardo said.

She tried different medications until she was stable including Methotrexate – a chemo pill that people with transplant organs take, and after endless treatments and procedures Nayeli was sent to France for treatment at the Avene Hydrotherapy Centre.

“The Gajardo’s have contributed over 25 years’ combined service to our [Isentia] team here, so when Oscar and Patricia asked for our help with getting treatment for Nayeli, people from right across the business wanted to pitch in and help Nayeli get better,” Isentia’s Press Manager, Peter Coy said.

With the help and financial support of the community, friends, family and Isentia staff via the family’s GoFundMe page, Nayeli has now been to France twice for treatments, and plans a third trip in the coming year.

“Isentia helped us to take time off to go to France and our co-workers did a money collection to help us with the trip,” Patricia said.

Now, Nayeli’s condition has improved to a point where she is able to able to control her illness and live a healthier life, only experiencing discomfort when days have high content of pollen or she has an allergic reaction.

“It was really cool to see all that generosity and, of course, to also see it pay off when Nayeli’s condition improved. Seeing Nayeli now get the chance to carry the Queen’s Baton is a great bit of icing on the cake for a family who’ve been though some bloody tough times.” Peter said.

We can't wait to see Nayeli take the baton, enjoy the moment and inspire others with her story!

Isentia is proud to be delivering powerful media intelligence and insights for GC2018 all the way to the finish line. To keep up-to-date with the Queen’s Baton Relay and all the excitement of the Games, visit www.gc2018.com/qbr

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A champion well before the finish line

Daughter of long-time Isentia Press Readers, Oscar and Patricia Gajardo, Nayeli has quite a remarkable story for such a young girl.

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Isentia's parent company Access Intelligence has been recognised as one of Europe’s fastest growing companies in the FT 1000, a yearly ranking by the Financial Times and German data platform Statista. The FT 1000, now in its 7th edition, ranks the 1,000 companies in Europe that have achieved the highest percentage growth in revenues.

Access Intelligence is an AIM-listed tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries.

‘Understanding audiences has become essential for organisations across industries and geographies: we’re seeing that need grow every day, as more and more of our clients put media insights, reputation and audience intelligence at the center of their strategy,’ said Joanna Arnold, CEO of Access Intelligence.

The group powers the world’s most relevant brands across regions and industries: with over 6,000 clients worldwide, Access Intelligence helps clients like Apple, Coca-Cola, Pfizer, the UK House of Commons, HSBC, Twitter, and the Australian Government understand their audiences and monitor the media landscape.

The evolving Access Intelligence portfolio includes Isentia, the market-leading media monitoring, intelligence and insights solution provider; Pulsar, the audience intelligence and social listening platform; Vuelio, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place; and ResponseSource, the network that connects journalists and influencers to the PR and communications industry.

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Blog
FT names Isentia’s parent company one of Europe’s fastest growing companies

Isentia’s parent company Access Intelligence has been recognised as one of Europe’s fastest growing companies in the FT 1000, a yearly ranking by the Financial Times and German data platform Statista. The FT 1000, now in its 7th edition, ranks the 1,000 companies in Europe that have achieved the highest percentage growth in revenues.

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“In the future there will be no female leaders, there will just be leaders” 

-- Sheryl Sandberg

Our recent partnered research with Women in Media showed there is still significant gender discrimination within the media and a long way to go before parity is reached. Female voices are being excluded in shaping public perception in industries where women lead in employment, such as retail, sport and health. This creates hurdles for female experts and sources, and demonstrates the largest gap between women employment share and media representation. 

All organisations have a role to play, with a responsibility to provide equal opportunities and outcomes for men and women.

Through the power of collaboration and raising each other up, it presents an opportunity for women to change the status quo.

Women in the workplace

Women’s voices and women’s participation within the workplace are lacking true representation and the amplification they deserve. Whether it’s in leadership, as a spokesperson or across the news value chain - there’s more that can be done to avoid misrepresentation of an organisation as this sends a conflicting message to their audience.

As the Women in Media research suggests, to avoid underrepresentation, organisations should:

  • Review and assess their level of representation
  • Invest in training and development for spokeswomen and
  • Commit to monitor change. 

Workplaces have a responsibility to ensure there is a focus on gender balance through inclusion and diversity as well as provide support and visibility of pathways to leadership roles.

Mapping out the right spokesperson

When choosing a spokesperson, it's the role of an organisation to select someone who is a well suited representative, and be able to provide the best answers for their key audiences. The characteristics of a spokesperson are similar to that of a leader, with competency (37%), confidence (31%), and good communication (26%) being the most important. They also need to speak with authority, with their opinions being trusted, but also an ability to connect with stakeholders and not shy away from empathy, if it’s needed. 

Women need to be given the support and authority to be a trusted brand ambassador or spokesperson for the organisation. 

At a time when a story hits the media, there is a framework organisations can put into place to ensure success:

  • Subject: who is the subject of the story and whose perspective does it amplify.
  • Narrative: what are the stories being told or what stories are being missed. I.e. Consider which stories are written by women/men or feature more women/men, who is telling the story - experts, sources, spokespeople etc.
  • Opportunity: 1. how much opportunity does the spokesperson have to express their opinion, how frequently are they visually represented, what role do they play and how are they portrayed? 2. provide training and development of spokeswomen to contribute to achieving gender equity in the media. And as spokeswomen are called on their leadership and expertise, it will present a fair representation of Australian society.

Women in Media Gender Scorecard

The Women in Media Scorecard explores the visibility of women as authors, participants and subjects of news in Australian media. It identifies core areas in media analytics (bylines, sources, experts) to monitor change over time and positive or negative shifts towards achieving parity for women in Australian media. Isentia analysis included 18,346 reports from Australian press, radio and TV news coverage over a 14-day period, from 18-31 July 2022.

Trajectory to gender parity

Image source: Women in Media report

Some say a woman alone has power; collectively they have impact. 

Across all industries and organisations, when it comes to women supporting other women, there is power in the pack. 

Women often underestimate the value they can offer, the wisdom and knowledge they can share can benefit and support many women (and men too). 

From increasing productivity and enhancing collaboration, to inspiring organisational dedication and boosting confidence, women can be unstoppable when working towards a desired goal, together. 

“Women need to get behind other women. Encourage their expertise. Acknowledge their strengths. Champion their success. Amplify their voice.”

Interestingly, our research shows female reporters are 30% more likely to quote female sources than male reporters. This suggests that women do support women, yet women dominated industries are not being represented as such in the media. The highest underrepresentation of female sources tended to be associated with topics/sectors with a high female employment share, for example in retail, sport and health.

This presents an opportunity for organisations to increase women’s representation in leadership positions and boost women’s workforce participation. By doing this, it will encourage women to amplify other women and contribute to achieving gender parity within the workplace.

Men Dominate As Sources, Even In Industries Where Women Lead Employment

Source gender split vs industry employment

Gender parity in employment
Image: Women in Media report Employment data source: ABS ANZSIC division level employment over the year ending August 2022. Some topic groups that operate across multiple ANZSIC divisions have been estimated.

The affinity bias

The media hype plus cultural perceptions might showcase that women don't want to revel in another woman's success. Yet it’s quite the opposite.

Dedicated days like International Women’s Day are a great opportunity to celebrate the achievements of other women beyond the divisions of national, ethnic, cultural, economic or political barriers. But it shouldn't stop there. 

Status quo bias and gender blindness are two key areas of bias within organisations. For whatever reason, when we think about a leader or a person with authority, our brains default to think of a male. The ‘think manager, think male’ norms continue to hold women back and contribute to a notable gender gap in self promotion within the workplace. 

Women are 33% less likely to promote their performance and only 60% of women actively make people aware of their accomplishments. And this wasn't due to a lack of desire, however it was more likely to attribute their failures to lack of ability. Because women feel the workplace is harder on them, they’re harder on themselves, causing their confidence to take a hit. Yet for women to advance in leadership roles or further their career, self-promotion is a must. 

In instances where women are confident and assertive at work, they can be penalised by others and be referred to as bossy. In fact, women are twice as likely to be branded as bossy in the workplace for doing the same behaviours as men.This can often impact their desire to celebrate their achievements and also have a negative impact on how well they are liked by their peers.

Working towards gender parity

Gender equity

Within the media landscape in particular, women reporters are more likely to:

  • Challenge gender stereotypes 
  • Raise gender inequality issues 
  • Reference legislation or policies that promote gender equality or human rights.

Yet they don’t get seen as experts in their field and get the bylines to showcase this.

The Women in Media research shows only two of the 35 identified topic groups (6%) recorded a greater share of women sources than men. Females are notably under-represented when comparing the share of experts in media reporting with the share of sector employment. The pattern of media underrepresentation in women-dominated industries extends from sources to the share of experts quoted. 

With the spotlight on gender equity, now is the time for women to support and amplify other women across all industries.

A call to arms

At Isentia equity, inclusion and diversity is something we are all passionate about and we choose partnerships that help us shine a light on these issues. We value the voice that our women leaders and employees can have within our company and industry and are always looking for opportunities to elevate their voices. 

Company CEO Joanna Arnold believes ‘the true value of insights is when it's used to shine a light on societal issues and inspire behaviour that drives change. Our innovation in audience intelligence underpins our purpose to help surface the diverse voices shaping wider societal narratives’ so that they can be better represented in the media and other channels shaping public perception”.

The Women in Media Research highlights that much work remains to provide gender equity and share of voice for women in organisations and through representation in Australian media. 

Organisations can play an important role in gender equity by:

  • Investing in training and development for their spokespeople and instill confidence into their female employees 
  • Constantly review and assess their level of female representation
  • Ensure the chosen person is an accurate representation of the workplace
  • Commit to monitoring change and
  • Build a supportive workplace culture

Moving forward, as more women encourage and support other women, the more will be received in return.

We can continue to support the positive impact organisations have towards female representation and gender parity. We want to improve the barriers and drivers for women representation in organisations across societal, organisational and individual levels. 

If you’d like to learn more about The Women in Media Scorecard or discover how Isentia can help your organisation with impactful insights-driven research, get in touch with us today

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Thought Leadership
Womankind: The Power of the Pack

All organisations have a role to play, with a responsibility to provide equal opportunities and outcomes for men and women.

Through the power of collaboration and raising each other up, it presents an opportunity for women to change the status quo.

Ready to get started?

Get in touch or request a demo.