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June 25, 2019

Listen to many, speak to a few

What can you learn from 750,000 social media posts in China each day? Sean Smith of Isentia explores how technology is disrupting market research.

No Facebook. No Twitter. No YouTube. With stifling regulations around social media use, how can New Zealand businesses’ use social media to enter Chinese markets?

The basic premise remains the same – the way in which Chinese consumers engage with social media platforms is not dissimilar to here, nor is their decision-making journey. Needless to say, understanding the landscape is paramount for any company aspiring to capitalise on the booming Chinese economy. It’s certainly an opportunity worth pursuing – this year China’s GDP is estimated to exceed US $12.1 trillion (NZ $16.44 trillion).

An obvious difference from the outset is the sheer volume of online conversations that happen within China’s firewalls.

This is not surprising given the 740 million-odd internet users, and is exacerbated by the fact that social media is a much larger phenomenon in Chinese culture than it is here in New Zealand.

In today’s digital world, this level of activity offers businesses unprecedented access to millions of organic conversations unfolding in the alluring Chinese market – in real time. The million-dollar question is, how can this information be used to help businesses make important decisions about when to launch a product in the market and drive sales?

Givenchy and Mr Bags

A great example of the power of social media in China is the partnership between Givenchy and blogger Tao Liang, better known as Mr Bags.

He uses his encyclopaedic fashion knowledge to retain over 2.7 million Weibo readers and a further 600,000 WeChat followers; keen to be ‘in the know’ on the latest handbag trends and the current “it” bag.

In an act of extreme commercial nous, in 2017 Mr Bags called for his followers to nominate a potential collaborator for the blogger. When Givenchy emerged as the overwhelming favourite, the brand took the opportunity to launch a limited-edition handbag on Valentine’s Day via Mr Bags’ social channels. What followed the announcement was a 12-minute frenzy seeing Givenchy part with 1.2 million RMB’s (NZ$247,000) worth of handbags – a complete sell-out. Needless to say, the campaign was deemed a success.

Listen to many, speak to a few

By now it’s no secret that social media isn’t just a broadcast platform. In fact, true to the proverb “we have two ears and one mouth, so we should listen more than we say”, there’s far greater power in using social media to understand a potential customer’s motivations.

In today’s world, social media provides market research on an unprecedented scale.

Once upon a time, businesses invested heavily in market research groups to understand consumer insight.

Test groups were enticed with gift vouchers or free products to partake in a fishbowl-style exercise, where they were asked to provide honest and open feedback as eager marketers and communicators looked on.

Despite questions being developed using the latest, tested methodology and astute moderators, the quality and authenticity of the data was often in question.   

Let me be clear – this has less to do with the methodology and more a reflection that as consumers, we find it much easier to speak the whole truth when we think we’re not being watched.

With such a high level of human involvement, it is also incredibly difficult to collect data consistently and without bias.

Technology: the market research disruptor

Why might technology make consumers more honest and open with their feedback? The truth is people are more honest in a casual setting. Therefore, dialogue about a product or service that’s exchanged in the comfort of someone’s home (behind a screen) will often be more candid than their responses to a survey.

At Isentia, Mediaportal’s cloud-based technology trawls video, audio and digital content across more than 4,400 print items, 1750 broadcast items, 62,500 online news sites, 6 million blogs and 300,000 forums. Processing seven million news items each day a rate of 234 stories per second, it presents summaries to clients in real-time.

For China enthusiasts, the technology mines over 750,000 WeChat and Weibo posts daily and uses this information to unearth the Mr Bags’ opportunities – the people or issues relevant to specific industries – so that businesses can make informed decisions based on both data and sentiment in foreign markets.

What’s more, the nature of social media means the survey technically never ends. Social media listening provides continued real-time pulse checking and the perfect new product incubator. It’s more than watching @mentions and comments pour in via your social profiles, mobile apps or blogs.

“If you’re only paying attention to notifications, you’re missing a huge group of people that are talking about you, your brand and your product.”

The true value is in tracking conversations around specific topics, keywords, phrases, brands or industries, and leveraging these insights to discover opportunities or create content for those audience.

Data – a modern marketing and communications must-have

It is now hard to imagine a marketing and communications industry that doesn’t rely on data to inform strategy, new product development and campaigns.

Much of what took place in marketing and communications teams, even as recently as a decade or so back, was based on assumption. We *think* that this product would be of interest to this audience, so we *figured* the best way to tell them about it would be mostly via a TV ad campaign.

“But data is now essential for any smart and savvy marketer or communicator and presents the opportunity to tap into foreign markets with a level of insight that has never been more accurate or accessible.”

When you combine and embrace the use of technology, social media, and analyse the data that it provides – you can not only quickly test and learn new products, but also give the fans what they want.  

Givenchy were clever and reaped the rewards of listening, embracing and reacting to their consumers’ want, making it big in China. Now it is your time to get onboard and reap the results.

Originally featured in CIO Magazine.

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This is not a list of what to do to be more successful. Or a list about the highly successful morning habits of CEOs and CIOs.

Instead, it’s a call-out to others who read the titles of articles like these on a Monday and sometimes feel exhausted by the amount of additional ‘work’ that is actually recommended to be more productive or successful.

But, it’s not about being lazy either, in fact Australia was listed in Collective Hub’s Top 15 of the world’s most productive countries, so as a nation we still like to get things done.

This is, however, a question as to whether our push for productively has blurred into so many areas of life that we’ve forgotten why we strive to be increasingly efficient in the first place. Are we now too focused on volume, rather than value?

For example, in the last week alone we’ve seen the launch of a five-minute workout video series, been served an ad for an app which gives you the world’s best nonfiction books in bite-sized formats and scrolled past a ‘mindfulness in microseconds’ Instagram post.

While squeezing more into everyday life is a common challenge (and arguably a goal) for many professionals, it does present an interesting behavioural shift where we start to use smart technology to speed up activities that perhaps we shouldn’t.

Working in the always-on media Industry, we work with some of the most pressed-for-time people on a daily basis.

These communications and marketing professionals are dealing with huge amounts of fragmented media across channels that sometimes need urgent attenuation or action, particularly in times of crisis. However, this is where our technology thrives – it puts in the hard yards for them. Crunching huge volumes of data, providing the tools to report, alert, shred and more, and helping to give back time that should be spent on the more important strategic tasks, away from a computer.

From a professional standpoint this could mean more time for pitching ideas, benchmarking results against business strategy or presenting to the board. This is where value is achieved – with time spent on activities that need extra thinking space and deserve focus. From a personal standpoint, this may mean taking time back to pick up the kids from school, getting to yoga or simply enjoying a cup of tea in silence.

It’s not a case about fitting more into the day, but about filling your day with more valuable activities. Smart technology holds so much power in helping us spend less time on task-based needs like emails, to-do lists and life admin to free up the time for (hopefully) more than a ‘mindfulness in microseconds’ quick fix.

Remember, effort is not the same as impact.

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Blog
The push to be ‘on’ by 6am

This is not a list of what to do to be more successful. Or a list about the highly successful morning habits of CEOs and CIOs.

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From programmer to industry leader, as one of Australia’s only Chief Information Officers in technology, Andrea Walsh has shattered the glass ceiling. And she’s championing other women, while she’s at it.

So, is she a game changer? Let’s find out. I’m Sarah Harris. Welcome to Game Changers.

Sarah: Andrea, welcome to Game Changers, now you are one of Australia’s only female CIOs of a technology company. You must see yourself as a bit of a role model?

Andrea: I never thought I was, but having been in the role now for number of years I look around and I do think where are all the other women, where are all the females.

Sarah: And, where are they?

Andrea: There is just a real shortage of women in I.T and technology, which is a real shame.

Sarah: So, tell us a little bit about Isentia and what it actually does.

Andrea: So, Isentia is a media monitoring company. And basically what that means is we take information and news from across varying countries, about 18 countries, multiple languages, and we filter that and disseminate it to what is important to our clients and what are the leading issues that they need to focus on. An average day, there’s about 7 million news items that we’re processing.

Sarah: That is a big job, lots of information to get through. So, what does your role as CIO involve?

Andrea: So, I lead the technology team. We are responsible for all the systems and the technology that processes those 7 million items a day. And we also provide all the services for our clients and tools for them to be able to do their job each day.

Sarah: Why do you think there’s a lack of women in IT roles?

Andrea: I think through education. I don’t think that girls are encouraged to take up sciences and engineering when they’re younger. It’s very much seen as, ‘it’s for the boys’. I think it starts really early on. And then I also think women don’t put themselves forward necessarily for opportunities, and roles to re-train. And maybe say, I might be interested but unless I’m absolutely sure I not going to give it a go.

Sarah: You are quoted as saying, “we’re on the cusp of a technological revolution”. What are you most excited about?

Andrea: There is so much. I think that’s what’s exciting. I think with cloud technology, it’s enabled a lot of organisations to be able to experiment with technologies. And things like artificial intelligence, so looking at machine learning. And I think that will really shape future roles and jobs.

Sarah: You really passionate, which I love, about women moving up in the industry. In particular, girls learning how to code. For someone who is not as technologically advanced as you, perhaps, explain to me what coding actually is.

Andrea: It’s basically creating something using computer and technology. Sometimes, yes, it has to be, or can be, detailed lines of programming. But some of the tools that are available, especially to young children who are interested in coding, enables kids to build stories, cartoons and make videos.

Sarah: The number of girls studying, as you said before, STEM, which is science, technology, engineering and mathematics, it is slowly increasing. Which is brilliant. But it’s not at a rate of ‘the boys’ just yet.

Andrea: No. Certainly not. And I think that it is great that it is slowly increasing. But it’s got a considerable way to go.

Sarah: Well, how do we change that?

Andrea: I think again, it goes back to the education. It’s encouraging girls and young children to get involved in these subjects. And I also think that they have maybe a brand, or an image, issue with engineering and IT often see as ‘it’s for the boys’. I think it’s also about the parents and the carers. So often we teach our children when they come home about doing their homework, reading, writing, maths. But what about the children who want to learn technology, and they want to learn to code? And if the parents aren’t IT, how do they support them. So I think it’s really about, as I say, the education, but then also then about the parents and finding these great programs that are out there to give the kids opportunity.

Sarah: Your daughter is eight and she’s already taken an interest.

Andrea: When I first showed her the iPad, she just took it instantly. It was quite amazing to experience. We certainly encourage here to use it. There’s s o many educational programs for children that you can use on the iPad. So I’m a big advocate of it.

Sarah: It does bring up that other thing as well, because I have a little boy who’s 18 months, and he’s very savvy when it comes to technology. You know, he’s coming up to the television and trying to swipe it like an Ipad. But I do kind of worry that (you know) we’re introducing technology to these kids too early, because there’s been research that show that it’s actually changing the chemistry of the brain. When should we be introducing this sort of stuff to our kids? Because as a parent you sort of think to yourself, I don’t want my kids to have their head in technology all the time. But at the same time, you don’t want to hold them back, because that’s the future.

Andrea: I think its each individual parent’s choice. For our daughter’s, Charlotte, we introduced it quite early on, so it was before kindergarten. But we’re very strict with her, both from what she can do on there and so content she can see. And also how long she spends on there, because the last thing we want is to build a relationship and the communication is with the back of an Ipad all of the time.

Sarah: IT is a well-paying field, but there id still a gender pay gap when it comes to technology, isn’t there?

Andrea: Where I work at Isentia, we pay the market rate and we pay on skills regardless of gender. But it is a known issue within many industries and with many organisations and that’s something we need to address.

Sarah: What advice you want to give to women that you mentor?

Andrea: I would say, seek every opportunity. Just go for it – what can you lose at the end of the day? I think work with other areas of the business as well; get to know the business and the industry in which you work. Do things that are potentially outside your remit so you can learn and grow from them.

Sarah: You are a trailblazer and a Game Changer. Thank you for joining us today.

Andrea: Thank you.

Disclaimer: Featured in Game Changers

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Blog
Isentia’s CIO, Andrea Walsh on Game Changers

From programmer to industry leader, as one of Australia’s only Chief Information Officers in technology, Andrea Walsh has shattered the glass ceiling. And she’s championing other women, while she’s at it.

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While renewables like wind and solar are often framed as the future of energy, the renewables market faces many challenges in seeing that journey through, especially regarding Australia’s Paris climate agreements. The path to a clean energy future in Australia is fraught with disruptions and distractions, as media reports, and exploring the factors shaping media coverage of energy alternatives and clean energy reveal a shifting understanding of renewable energy sources.

Peak media coverage of renewables centres on government actions seen as hindering clean energy progress. Stories like keeping Eraring operational, nuclear energy debates, and delays in environmental law reforms highlight a perception of indecision on ecological issues. While traditional media spikes around policy updates, social media discussions are steadily growing, reflecting increasing public engagement with Australia’s renewable energy transition. Analysing these trends reveals how media narratives shape and respond to audience perceptions in this evolving debate.

Renewable energy is widely hailed as a cleaner, cheaper, and more stable alternative to fossil fuels, but media and social discussions paint a more complex picture. Concerns about affordability and feasibility are growing, driven by economic shifts, supply chain issues, and the lingering effects of the 2022 energy crisis, which media attribute to cold snaps and the Russia-Ukraine conflict, all while Australia remains heavily reliant on coal and gas exports.

Topics like grid overload, the need for better battery subsidies, and the failure of taxpayer-funded rebates to support solar businesses dominate conversations. Meanwhile, wind farms face local opposition due to environmental and land use impacts, and debates over nuclear energy disrupt investment in solar and wind, further complicating Australia’s clean energy strategy.

Nuclear energy’s potential introduction into Australia’s future energy mix has further unsettled renewables investors, with media highlighting concerns over its impact on wind and solar investments. For more context listen to our podcast interview with Pablos Holman, General Partner at Deep Future. Wind energy faces criticism for using taxpayer funds to benefit private companies, while hydrogen’s future is uncertain following high-profile project withdrawals by Fortescue and Origin. The media’s portrayal of these issues underscores ongoing public and industry doubts about Australia’s renewable transition and the role of nuclear in the energy debate.

Watch below the shifts in coverage of significant policies and strategies over time to understand why some strategies stay in the headlines while others peter out.

The Labor government’s flagship Future Made in Australia Bill is central to its energy vision and, in November, was passed to support a net-zero transition. The May budget highlighted turning Australia into a renewable energy superpower with dedicated funds for solar, battery, and hydrogen projects. However, the opposition has framed hydrogen and critical minerals tax breaks as "corporate welfare". Over time, it looks like Labor’s Future Made in Australia Bill is at a tug of war for media attention against the opposition’s nuclear strategy. Australia’s energy future, however, is not wholly detached from fossil fuels. Labor's Future Gas Strategy positions gas as a necessary transition fuel while being central to Australia’s energy and export sectors.

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Climate activists criticise the Future Gas Strategy for extending Australia's reliance on fossil fuels. Media critics call it another "broken promise" by the Albanese government, highlighting mismanagement that has negatively affected energy supply and costs. Though the "Future Made in Australia" narrative around energy security resonates with many, the government’s conflicting strategies raise questions about long-term benefits and who truly gains from its policies.

Australia's shift to clean energy faces complex debates and conflicting government signals, from promoting renewables to considering nuclear power. Despite loud voices in the media advocating for taxpayers and businesses, deeper media analysis reveals multiple layers and motives behind their arguments.

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Blog
Insights into media and public perceptions towards Australia’s clean energy future

While renewables like wind and solar are often framed as the future of energy, the renewables market faces many challenges in seeing that journey through, especially regarding Australia’s Paris climate agreements. The path to a clean energy future in Australia is fraught with disruptions and distractions, as media reports, and exploring the factors shaping media […]

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The Australian podcasting news industry continues to grow. While Australian audiences do consume content from international brands like the BBC, they also exhibit strong affinity for independent Australian productions over mainstream sources. In a period of uncertainty amidst Apple’s recent update to automatic download policies Australia’s podcast audience has rapidly expanded, with ad revenue rising from $5 million in 2017 to over $100 million in 2024. So how do podcasts fit into the Australian news cycle? As audiences direct attention to independent and international productions, audience targeting, partnerships and media monitoring trends indicate a shift and a need to adapt engagement metrics and messaging strategy.

To highlight the impact of podcasts on audience engagement, we tracked coverage of key news themes in Australian podcasting from January 2020 to November 2024.

Podcasts surged into the mainstream during the pandemic, and they’re now evolving by integrating with platforms like video and audiobooks to meet new audience expectations. 

While general podcast news discussion remains steady, discussion on news podcasts indicates listener engagement peaks around high-impact stories, suggesting that the topic and information itself is what truly resonates with audiences. Outlets like The Australian Financial Review and ABC have expanded into the format, yet even major programs like ABC’s Background Briefing face fluctuating engagement compared to discussion about news content being consumed through podcasts. The data suggests there’s a gap being left by main outlets in the podcasting space. While traditional media adapts, independent producers are gaining traction with stories that deeply resonate on identity and community issues, such as the 2021 Christian Porter case and The Briefing’s 2024 episode on pianist Jayson Gillham’s lawsuit against the Melbourne Symphony Orchestra. Understanding audience preferences and monitoring content trends helps communicators craft strategies that leverage podcasting’s unique appeal.

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Podcasts offer creators the freedom to pursue stories with fewer constraints of advertisers, investors, or other stakeholders, leading to content deeply shaped by personal passion and a strong connection to the subject. This independence empowers impactful storytelling, as illustrated by The Teacher’s Pet, where Hedley Thomas’s rigorous reporting on the case of Lynette Dawson uncovered new, critical details and underscored the journalistic integrity driving audience engagement in a shared pursuit of truth. Similarly, New Politics, co-created by Eddy Jokovich, leverages its Patreon-funded model to explore perspectives outside mainstream narratives, showcasing the power of independent journalism through podcasting.

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Sports and entertainment tend to generate high visibility and engagement, suggesting they benefit from a faster publishing cadence and broad appeal. However issues like global conflicts draw significant attention, especially among communities directly impacted. The Briefing podcast, for example, addressed the October 2024 conflict in Gaza in a recent episode where Lebanese-Australian journalist Liz Deep-Jones offered a personal perspective. This type of coverage shows how podcasts can provide both journalistic depth and emotional resonance, connecting listeners to complex stories in a more relatable way.

Even if a major broadcaster or outlet owns a podcast production, the unique style and tone set by the hosts and production team often place podcasts outside the conventional PR and communications scope. Unlike the carefully curated talking points found in a typical puff piece or advertorial, podcasts allow for candid, in-depth discussions that explore complex topics with a degree of freedom seldom found in traditional news media channels. This authenticity is driven by the podcast format itself, which favours nuanced discussion offering audiences a more transparent and less scripted narrative style.

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Many of the leading news podcasts, like The Quicky by Mamamia, follow a daily release that taps into the rhythm of the 24-hour news cycle, providing timely responses to breaking news. This format appeals to listeners by delivering news in a quick, digestible style, ideal for staying informed on the go and catering to audiences prioritising both convenience and relevance. It’s no surprise, then, that top news highlight podcasts often incorporate ads at multiple points—before, during, and after episodes—capitalising on the high listener engagement these accessible, on-the-go updates create.

Sports and entertainment podcasts tend to attract higher engagement with frequent, easily digestible episodes, often in the preferred 20-30 minute range, which sustain a steady listener base. Personalities like Hamish and Andy, and John Graham exemplify how audience visibility can be driven more by engaging personalities than by traditional news analysis. In contrast, outlets like The Australian Financial Review maintain a more analytical focus with podcasts such as The Fin and Chanticleer, known for their conservative, business-centric tone. Meanwhile, digital-first brands like Mamamia take a more hybrid, accessible approach across varied topics, leveraging podcasting to reach broader audiences and foster engagement with impactful news stories. This range of formats illustrates how different brands tailor their podcast strategies to meet audience preferences, from rapid updates in entertainment to in-depth discussions on current events.

While legacy media outlets leverage their reputations to enhance their podcast presence, credibility alone doesn’t ensure engagement. Instead, PR and communications teams can boost audience connection by aligning content with listeners’ interests and authenticity, helping refine podcasting strategies to capture attention and drive meaningful engagement.

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Blog
How Australian podcasts fit into the news cycle & ignite cultural moments

The Australian podcasting news industry continues to grow. While Australian audiences do consume content from international brands like the BBC, they also exhibit strong affinity for independent Australian productions over mainstream sources. In a period of uncertainty amidst Apple’s recent update to automatic download policies Australia’s podcast audience has rapidly expanded, with ad revenue rising […]

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