While this may make us laugh and may seem like a silly example, it illustrates an important point. People tend to trust what news networks are saying – and this trust doesn’t end with print news. It bleeds into every facet of news, especially televised news.
Here are the five reasons why…
1. Tradition
One of the top reasons people trust TV news networks, especially over newer sources of reporting, is tradition. TV news reporting has been around much longer than internet search and social media, making it more established. When it comes down to it, people are more likely to trust TV news networks because of their confidence in the institution.
2. Loyalty
Another reason for trusting TV news boils down to loyalty. When people have been watching their favourite anchors day-in and day-out for years, they develop a bond of familiarity. With familiarity comes loyalty, and loyalty breeds trust.
3. Communal reinforcement
It’s easy to have confidence in a TV network when the reporting supports your own belief system. In order to maintain trust, news networks tailor their stories to fall in line with the belief systems of their most loyal viewers.
4. Right from wrong
It’s a common theory that news anchors are obliged to shine light into dark places. The only way to accomplish this is by being an advocate of truth.
5. Controversial coverage
News networks also elicit trust from their audience by being the primary source of information about big and controversial stories that the public wouldn’t have much access to otherwise. When a small group of TV news anchors are the only people adequately telling a story, the viewers don’t have many other options for gathering information. As a result, most viewers will trust the story being told.
Whether or not you trust TV news networks over other sources of information, one thing is for certain – TV news networks have a powerful and influential effect on our society.
Loren is an experienced marketing professional who translates data and insights using Isentia solutions into trends and research, bringing clients closer to the benefits of audience intelligence. Loren thrives on introducing the groundbreaking ways in which data and insights can help a brand or organisation, enabling them to exceed their strategic objectives and goals.
The story around supermarket prices has been evolving for a number of months, finally reaching an inflection point as the Woolworth’s CEO appeared in a challenging interview with Four Corners and then announced his upcoming retirement only two days later.This chain of events underscores the critical importance of understanding the connections made by broadcast media, as they can significantly influence public perceptions and shape the narrative surrounding key industry players.
It was only the latest in a series of media items to seize Australia’s attention, and cast the nation’s supermarkets into something of a PR and Comms crisis.
And yet, viewing events through this framing also only gives a partial picture. As the discussion surrounding the impact of supermarkets on the rising cost of living intensifies, we've observed a notable surge in the usage of terms such as 'shrinkflation' and 'skimpflation'. Reaching back even further, we can see how the topics attained a gradually greater place on Australian news and social channels. Shrinkflation and skimpflation are tactics employed by supermarkets during economic challenges. Shrinkflation involves reducing product sizes while maintaining prices, subtly passing on costs to consumers. Skimpflation maintains product sizes but compromises on quality to preserve profit margins. These strategies often frustrate supermarket shoppers, especially during economic strains like inflation.
Clearly, the topic has become ubiquitous. But if we want to understand how information and perceptions have been communicated to mainstream Australian audiences, then it becomes vitally important to pay particular attention to broadcast media.
Broadcast media (which includes television, radio and podcasts) plays a pivotal role in shaping public discourse and influencing perceptions, particularly on pressing issues such as the cost of living crisis.
Using Isentia to monitor these data sources, we gain valuable insights into their contribution to consumer attitudes. From identifying which organisations are most associated with the issue to pinpointing key public figures and preferred channels within radio and TV, broadcast media monitoring allows us to understand the complex dynamics that shape public opinion.
It’s the oldest of these media types which accounts for the most mentions of the supermarket crisis. Beyond reporting updates on the senate inquiry and government actions, radio excels in facilitating in-depth conversations between hosts and listeners, which surfaces more individual consumer stories than television or podcasts can match.
ABC's predominant coverage of the topic corresponds with the network's content strategy. Major programs such as the Supermarket Four Corners special and podcasts like The Briefing attract substantial listenership and garner attention from other channels. Channel 7, in addition to delivering key news updates, focuses on the shopper experience within supermarkets, shedding light on everyday challenges faced by audiences, such as navigating shrinkflation and skimpflation tactics.
Understanding the majority share of broadcast channels within this topic is important as it reflects who has the loudest voice, and is most persistently advancing a certain narrative or way of framing the situation.
Coles and Woolworths dominate the conversation, reflecting their prominent presence in the retail landscape. Their widespread accessibility and familiarity to consumers make them prime subjects for discussion in the context of rising costs and economic pressures.
Conversely, Aldi and IGA, while still significant players in the grocery market, may receive comparatively less focus in these discussions. Aldi's reputation for offering lower-priced alternatives and IGA's decentralised business model, with independently owned stores, may also contribute to their reduced presence in conversations about supermarket practices during times of economic strain.
Each channel and network approaches discussions about supermarket groups differently. While Coles and Woolworths understandably dominate each station's broadcasts, the precise balance (and the time afforded to Adi and IGA) is revealing.
For instance, 4BC has encouraged audiences to diversify their shopping habits, with one 4BC broadcaster highlighting that "Aldi and IGA are actually doing more than the other two to really help enormously with the cost of living."
In the discourse on supermarket practices during the cost of living crisis, a number key figures emerge across broadcast channels. Anthony Albanese, the Australian Prime Minister, is predictably prominent on just about every channel, particularly broadcaster 2SM.
All of them, that is, apart from the Australian Broadcasting Corporation (ABC), which spotlights Allan Fels, an economist and former ACCC chair who has analysed price gouging by major corporations. Other notable politicians mentioned include Treasurer Jim Chalmers, Craig Emerson, Steven Miles, and David Littleproud.
Media's focus on these figures is crucial for shaping public discourse and policy responses amid economic pressures. While supermarkets are often discussed as a key antagonist in the cost of living crisis, they are increasingly being viewed in the context of potential solutions, particularly regarding government policy to regulate supermarket giants.
At the same time, focus does not only fall on the prominent individuals driving business decisions and policymaking. Country Hour (NSW), for instance, focused a story on cherry grower Michael Cuneo, who ceased selling to supermarkets after he made a financial loss on a shipment of fruit. And it was this story that achieved the greatest media reach of any radio content on the topic.
Clearly then, the topic has not played out in any one way across any one channel. The prominence of key figures and top broadcast channels in this conversation underscores the importance of understanding how media coverage impacts public discourse and regulatory decisions. Isentia's broadcast capabilities offer unparalleled insight into the role of broadcast media in shaping the narrative surrounding supermarket practices. By harnessing Isentia's monitoring and analysis tools, organisations can gain deep insights into how influential discourse and coverage can impact an industry.
How Australian broadcast media has shaped the cost of living crisis narrative
The story around supermarket prices has been evolving for a number of months, finally reaching an inflection point as the Woolworth’s CEO appeared in a challenging interview with Four Corners and then announced his upcoming retirement only two days later.This chain of events underscores the critical importance of understanding the connections made by broadcast media, […]
Across the communications landscape, teams are being asked to do more with less, while staying aligned, responsive and compliant in the face of complex and often shifting stakeholder demands. In that environment, how we track, report and manage our relationships really matters.
In too many organisations, relationship management is still built around tools designed for customer sales. CRM systems, built for structured pipelines and linear user journeys, have long been the default for managing contact databases. They work well for sales and customer service functions. But for communications professionals managing journalists, political offices, internal leaders and external advocates, these tools often fall short.
Stakeholder relationships don’t follow a straight line. They change depending on context, shaped by policy shifts, public sentiment, media narratives or crisis response. A stakeholder may be supportive one week and critical the next. They often hold more than one role, and their influence doesn’t fit neatly into a funnel or metric.
Managing these relationships requires more than contact management. It requires context. The ability to see not just who you spoke to, but why, and what happened next. Communications teams need shared visibility across issues and departments. As reporting expectations grow, that information must be searchable, secure and aligned with wider organisational goals.
What’s often missing is infrastructure. Without the right systems, strategic relationship management becomes fragmented or reactive. Sometimes it becomes invisible altogether.
This is where Stakeholder Relationship Management (SRM) enters the conversation. Not as a new acronym, but as a different way of thinking about influence.
At Isentia, we’ve seen how a purpose-built SRM platform can help communications teams navigate complexity more confidently. Ours offers a secure, centralised space to log and track every interaction, whether it’s a media enquiry, a ministerial meeting, or a community update, and link it to your team’s broader communications activity.
The aim isn’t to automate relationships. It’s to make them easier to manage, measure and maintain. It’s about creating internal coordination before the external message goes out.
Because in today’s communications environment, stakeholder engagement is not just a support function. It is a strategic capability.
Across the communications landscape, teams are being asked to do more with less, while staying aligned, responsive and compliant in the face of complex and often shifting stakeholder demands. In that environment, how we track, report and manage our relationships really matters. In too many organisations, relationship management is still built around tools designed for […]
The Singapore general election was quick and felt like more of a touch-and-go event, but a lot was observed and could be learnt from media and audience reactions to the event.
We analysed, using Pulsar TRAC, more than 270k mentions across online news, podcasts, TV, Facebook, YouTube, TikTok, Reddit, X, forums and blogs in Singapore between March 28th - May 7th 2025, to see how the conversation was moving and being influenced by media and audiences. Based on this, we listed what we’ve learnt from this year’s election.
Which industries gained the most spotlight?
Chee Hong Tat’s defence of the GST hike shows the PAP leaning heavily on long-term fiscal planning. This was mainly covered by media outlets like the CNA, mentioning how these hikes were to eventually work on providing benefits to the seniors of society and that it wouldn’t be possible if these hikes weren’t in place. Audiences across X and Facebook expressed their concerns around this, but were equally appreciative of open dialogue with the public.
The US and UK covered the election when their media focus was majorly on Trump’s tariffs
The peak in the US mentions were partly a consequence of Trump’s trade tariffs that wasn’t received particularly well by the rest of the world. PM Wong expressed his opinions on how Singapore continues to be a partner to the US but would expect a fair tariff rate in return. Big foreign peaks were tracked by Reuters and The Guardian that framed the election poll as a barometer of regional politics. Many of the foreign media talk about the opposition parties in Singapore and express that a healthy opposition makes for important parliamentary debate on essential matters like rising living concerns and jobs in Singapore.
Social saw the most audience discourse
The Straits Times leads the election coverage with many of its articles being linked or reposted around social media, mostly Instagram, Facebook and Reddit with audiences giving timely updates on speeches, election street campaigning or their favourite candidates, intending to start conversation. CNA and Mothership show the same pattern, each pulling far larger numbers once clips hit Facebook, X, TikTok and Reddit.
Which hashtags saw the most engagement online?
#ge2025 sat far above every other tag, yet party tags #pap and #rp still drove thousands of mentions. On keywords, PM Lawrence Wong outranked party names with the most mentioned on social posts. It’s important to note that these mentions are by audiences on social media like TikTok, X, Reddit, Instagram and Facebook. Lately, even short clips from podcasts around elections are becoming viral, not just on Instagram or TikTok, but even on Facebook that generally hosts long-ish format videos, second to YouTube.
Podcasts become new medium for election content for younger audiences
Yah Lah BUT logged more than a hundred election clips, nearly double its nearest podcaster, The Daily Ketchup. Audio hosts mixed humour, policy, and hot‑takes that travelled into short‑form video. These podcasts have been a growing trend in Singapore, hosted by youngsters who often invite political candidates onto their shows and pose questions that a young Singaporean would like to ask their leaders. These podcasters have seen their content travel fast on TikTok and Instagram reels for quick insights, but still have most of their audience engagement on YouTube.
Singapore’s GE2025 didn’t just offer political drama—it showed how media, both old and new, shape what people see and feel. From viral videos to policy debates, from mainstream reports to TikTok podcast clips, every format played a role.
5 things we learnt from the Singapore general election 2025
The Singapore general election was quick and felt like more of a touch-and-go event, but a lot was observed and could be learnt from media and audience reactions to the event. We analysed, using Pulsar TRAC, more than 270k mentions across online news, podcasts, TV, Facebook, YouTube, TikTok, Reddit, X, forums and blogs in Singapore […]
This was not an election won or lost on policy alone. While political parties released detailed plans around cost-of-living relief, energy, healthcare and education, the battle for attention played out across a different terrain. One shaped by identity, digital influencers and polarised media narratives.
1. Policy set the agenda, but didn’t hold it
At the start of the campaign, traditional media focused on familiar priorities. The Labor government’s May budget led with cost-of-living relief, fuel excise changes and increased rental support. The Liberals responded with proposals for nuclear energy and a plan to cut 40,000 public service jobs. While these issues framed the early weeks, they were quickly overtaken in online discussions by stories with more cultural weight.
On social media, a video comparing Peter Dutton to Donald Trump circulated widely, while Anthony Albanese’s “delulu with no solulu” moment during a Happy Hour podcast interview was picked up by national outlets and widely shared on social platforms. Personality often generated more interest than policy.
2. Messaging strategy went beyond the platforms
Both major parties tried to engage younger voters where they spend their time. Albanese’s appearance on podcasts and his interviews with influencers like Abbie Chatfield reflected a values-driven approach. Dutton’s appearance on Sam Fricker’s podcast targeted young men through a more casual, conversational format.
Mainstream media covered these appearances but often through the lens of political tactics rather than substance. When Abbie Chatfield’s pro-Greens posts attracted AEC scrutiny in early April, the story became more about influencer regulation than her political message.
3. Polarisation dominated public debate
The second leaders’ debate on 10 April marked a turning point, with stark contrasts on energy, education and immigration. Dutton's focus on crime and border control drew backlash, while Albanese was seen as calm but cautious. Instead of clarifying party differences, the debate intensified existing divides.
Online commentary quickly split along ideological lines. Audiences did not just debate the leaders’ points but used the debate to reinforce partisan views, highlighting how polarised public discourse has become.
4. Influencers reshaped election storytelling
Influencers became central to election storytelling. Abbie Chatfield faced strong support and criticism after posting about the Greens and questioning the Liberal Party’s media strategy. The Juice Media released satirical videos targeting defence and energy policies, resonating with disillusioned younger audiences.
Even incidents unrelated to official campaigns became flashpoints. In February, a video from an Israeli influencer alleging antisemitic comments by NSW nurses went viral, triggering political statements and shifting media attention to broader issues of hate speech and accountability online.
5. Culture wars outpaced policy in the final stretch
As the election neared, cultural tensions gained traction. On 12 April, media attention turned to Peter Dutton after reports emerged that his Labor opponent Ali France was leading in Dickson. Around the same time local authorities dismantled a tent encampment in the area while Dutton was campaigning in Perth. This raised questions about leadership and visibility on local issues.
Across social and news media, themes like Gaza, curriculum debates and identity politics took centre stage. Slogans such as “Get Australia back on track” were interpreted as echoes of US political rhetoric. Jacinta Price and Clive Palmer were both linked to similar messaging, fuelling memes and commentary about the Americanisation of Australian politics.
Rather than rallying around shared policy concerns, audiences engaged with content that reflected deeper anxieties about national identity and international influence.
What stood out the most wasn’t necessarily the policy itself, but the moments, memes, and messages that tapped into cultural tensions. The freedom for media and social media users to connect with and amplify these narratives created an arena where some politicians struggled to engage effectively. While some stuck to party lines without fully understanding the patterns driving media and social discourse, others embraced the shift, adapting to the rhetoric that was emerging online. The lesson is clear: in today’s media environment, ignoring what people are saying or the patterns of conversation isn’t an option.
Media and social highlights from the election campaign 2025
This was not an election won or lost on policy alone. While political parties released detailed plans around cost-of-living relief, energy, healthcare and education, the battle for attention played out across a different terrain. One shaped by identity, digital influencers and polarised media narratives. 1. Policy set the agenda, but didn’t hold it At the […]
