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Whitepaper
May 7, 2021

Isentia PH TRENDSPOTTING REPORT: The Telecommunications Industry in the Philippines

Both internet and telecommunications services have become primary needs for consumers in this digital era, especially in a COVID-19 – stricken Philippines. There is a growing demand for telecommunications companies to deliver continuous and reliable services to their subscribers. As a result, thousands of digital public feedback on the benefits and lapses among the Philippines’ Internet Service Providers’ (ISP) services have flooded online – a rich source of critical data-driven decisions for telco industry players.

In this whitepaper, we set out to uncover discussions and consumer sentiments on how they experience the services provided by Philippine ISPs. We identified the good, the bad, and the newbie, that have led social conversations in the market.

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