Blog post
June 25, 2019

The Price Of Tourism

Where Dreams Come True: Hong Kong or Shanghai?

Disneyland and Ocean Park are two major theme parks in Hong Kong. As two must-go amusement parks, price increase were announced by both parks in November and December 2015. While Disneyland increased its price by 8%, Ocean Park had an 11% increase. Different voices were heard from Hong Kong netizens and Mainland netizens on the topic.  

A downfall for Hong Kong

When Hong Kong Disneyland first announced its price increase in November 2015 it created a huge buzz across the internet, mostly commenting on related articles. Most Hong Kong netizens see Disneyland as a focus for tourists and is inconsiderate of local communities. As Shanghai Disneyland opening date approaches, both Hong Kong and Mainland netizens believe that there will be a significant downfall for Hong Kong Disneyland and the price increase would be the last opportunity for the park to perform well. As the ticket price reaches HK$539, Tokyo Disneyland, Shanghai Disneyland, and even Ocean Park become the top choices for Hong Kong netizens. It is obvious that price is netizens’ main concern and they would rather spend a little more to travel across the border for Disneyland or go to Ocean Park for free on birthdays. 

The Other Side of Hong Kong Disneyland

However, a professor at the Nicholson School of Communication, Jonathan Matusitz, supports Disneyland by pointing out that Hong Kong Disneyland has made its effort to integrate itself into the community. The Hong Kong Disneyland ticket price was initially lowered following the Asian Financial Crisis and SARS epidemic. In another words, the price increase would be baby steps to bring the price point to Disneyland’s average. In the beginning Disneyland realized that the themes were not attracting Mainland visitors because they were not familiar with the habit and culture. As an effort to please Mainland visitors, Chinese culture was added to many aspects of the park. For example, Mickey was dressed in Red Mao suit and buildings were altered to fit the belief of Feng Shui (the ancient Chinese study of arrangements).

Hong Kong or Shanghai?

On February 3, 2016, Shanghai Disneyland announced its ticket prices at RMB370 (about HK$438) on non-peak days and RMB499 (about HK$591) on peak days. In another words, Shanghai is the cheapest Disneyland in the world on non-peak days, yet more expensive than Hong Kong Disneyland on peak days. Hot debate on the Disneyland topic rises once again between Hong Kong netizens and Mainland netizens after the announcement, mostly commenting on related articles. While Mainland netizens laugh and say that “nobody will go to Hong Kong this time”, Hong Kong netizens reply by saying “Thank you shanghai, Hong Kong Disneyland is ours again”. Two different voices were observed among Hong Kong netizens with one preferring Shanghai Disneyland regardless, and another saying it’s time to support Hong Kong Disneyland. Some netizens prefer Shanghai Disneyland because Hong Kong Disneyland is way too small and boring. Interestingly, the decrease of Mainland visitors becomes the priority for those who support Hong Kong Disneyland and the heavy price seems to be forgotten.

As more details on Shanghai Disneyland is yet to come, netizens’ preference between Shanghai and Hong Kong is expected to change with every new announcement. With less than 4 months to go, it will be interesting to see what Shanghai and Hong Kong will do to attract their new target visitors.

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Australia’s vast distances from west to east coasts, typically means most visitors to the country prioritise the east coast for their travels, aspiring for the touristic photos with either the iconic Sydney Opera House, the Great Ocean Road or the Great Barrier Reef. Ironically, none of these iconic landmarks were named the number one place to visit, but Margaret River – a town in the south-west of the wildflower state took the trophy. The badge of honour was awarded as the best place to visit in the Asia-pacific for 2019 by travel authority, Lonely Planet – trumping other idyllic places in New Zealand and Singapore.

It marks the first time an Australian tourism spot has taken the top award in fifteen years and according to Tourism WA, in the year ending December 2018, Margaret River alone had 1,690,800 visitors - an increase of 8.9 per cent on the previous year.

The New Sporting Capital

This accolade brings Western Australia even more into the spotlight.

Perth has recently taken the sporting capital crown from Melbourne (the original sporting capital) after hosting impressive crowd-pleasing events including the recent 2nd game of the State of Origin which attracted 15,000 interstate visitors. Other blockbuster slate of fixtures includes the English soccer giants Manchester United and Leeds United heading to Optus Stadium next month, followed by Perth’s first Bledisloe Cup match between the Wallabies and All Blacks in August. These are all on top of the weekly AFL fixtures. Heading into summer, the Fed Cup and ATP World Cup will bring the world’s best tennis stars to Perth as well as the ICC Women’s T20 World Cup.

The McGowan government will continue to seek out these world class events with recently expressing interest to bid for Australia to host the FIFA Women’s World Cup as well as potentially steal the NRL grand final from the east coast in 2021. As interstate visitors are spending an average $1006 for every trip and international tourists splashing out $2280 each visit, these events will result in a healthy injection of tourism into the local economy and will mark 2019 as the biggest year on record in sport for WA.

Local Tourism At Its Finest

Perth, Margaret River and their surrounding cities have received some serious praise in the past months, with over 900 media mentions across broadcast, online and print in the past month alone. With the cities hosting events such as Gourmet Escape in Margaret river, Truffle Kerfuffle, Jazz by the Bay in Dunsborough, the Drop Music Festival in Busselton and the Margaret River Pro to name a few, it is easy to understand the reasons why people from all over Australia and the world are taking time out to visit. Local hoteliers and Perth based tourism providers are also taking advantage of the increased exposure to WA tourism as their businesses thrive.

Perception And Reputation

Interestingly, the reputation and perception of Perth has also been a talking point in recent months with discussions around the quality of Perth for a place to live, work, visit, study and/or invest. These conversations have been particularly apparently across online channels with 67 per cent of media mentions occurring from 1st April through to 30th June 2019. Mentions across press were a distant 2nd with 30 per cent during this period. Despite there being largely positive views of Perth held by those who live outside WA, the Committee for Perth states Perth residents are slow to recommend the city to outsiders.

If you’d like to understand the media lens on any topic, brand or audience, get in touch with us today. 

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Blog
Go Wild In Western Australia

Australia’s vast distances from west to east coasts, typically means most visitors to the country prioritise the east coast for their travels, aspiring for the touristic photos with either the iconic Sydney Opera House, the Great Ocean Road or the Great Barrier Reef.

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Across the communications landscape, teams are being asked to do more with less, while staying aligned, responsive and compliant in the face of complex and often shifting stakeholder demands. In that environment, how we track, report and manage our relationships really matters.

In too many organisations, relationship management is still built around tools designed for customer sales. CRM systems, built for structured pipelines and linear user journeys, have long been the default for managing contact databases. They work well for sales and customer service functions. But for communications professionals managing journalists, political offices, internal leaders and external advocates, these tools often fall short.

Stakeholder relationships don’t follow a straight line. They change depending on context, shaped by policy shifts, public sentiment, media narratives or crisis response. A stakeholder may be supportive one week and critical the next. They often hold more than one role, and their influence doesn’t fit neatly into a funnel or metric.

Managing these relationships requires more than contact management. It requires context. The ability to see not just who you spoke to, but why, and what happened next. Communications teams need shared visibility across issues and departments. As reporting expectations grow, that information must be searchable, secure and aligned with wider organisational goals.

What’s often missing is infrastructure. Without the right systems, strategic relationship management becomes fragmented or reactive. Sometimes it becomes invisible altogether.

This is where Stakeholder Relationship Management (SRM) enters the conversation. Not as a new acronym, but as a different way of thinking about influence.

At Isentia, we’ve seen how a purpose-built SRM platform can help communications teams navigate complexity more confidently. Ours offers a secure, centralised space to log and track every interaction, whether it’s a media enquiry, a ministerial meeting, or a community update, and link it to your team’s broader communications activity.

The aim isn’t to automate relationships. It’s to make them easier to manage, measure and maintain. It’s about creating internal coordination before the external message goes out.

Because in today’s communications environment, stakeholder engagement is not just a support function. It is a strategic capability.

Interested in how other teams are managing their stakeholder relationships? Get in touch at nbt@isentia.com or submit an enquiry.

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Blog
SRM vs CRM: which is right for PR & Comms teams?

Across the communications landscape, teams are being asked to do more with less, while staying aligned, responsive and compliant in the face of complex and often shifting stakeholder demands. In that environment, how we track, report and manage our relationships really matters. In too many organisations, relationship management is still built around tools designed for […]

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The Singapore general election was quick and felt like more of a touch-and-go event, but a lot was observed and could be learnt from media and audience reactions to the event.

We analysed, using Pulsar TRAC, more than 270k mentions across online news, podcasts, TV, Facebook, YouTube, TikTok, Reddit, X, forums and blogs in Singapore between March 28th - May 7th 2025, to see how the conversation was moving and being influenced by media and audiences. Based on this, we listed what we’ve learnt from this year’s election.



Which industries gained the most spotlight?

Chee Hong Tat’s defence of the GST hike shows the PAP leaning heavily on long-term fiscal planning. This was mainly covered by media outlets like the CNA, mentioning how these hikes were to eventually work on providing benefits to the seniors of society and that it wouldn’t be possible if these hikes weren’t in place. Audiences across X and Facebook expressed their concerns around this, but were equally appreciative of open dialogue with the public.

The US and UK covered the election when their media focus was majorly on Trump’s tariffs

The peak in the US mentions were partly a consequence of Trump’s trade tariffs that wasn’t received particularly well by the rest of the world. PM Wong expressed his opinions on how Singapore continues to be a partner to the US but would expect a fair tariff rate in return. Big foreign peaks were tracked by Reuters and The Guardian that framed the election poll as a barometer of regional politics. Many of the foreign media talk about the opposition parties in Singapore and express that a healthy opposition makes for important parliamentary debate on essential matters like rising living concerns and jobs in Singapore.

Social saw the most audience discourse

The Straits Times leads the election coverage with many of its articles being linked or reposted around social media, mostly Instagram, Facebook and Reddit with audiences giving timely updates on speeches, election street campaigning or their favourite candidates, intending to start conversation. CNA and Mothership show the same pattern, each pulling far larger numbers once clips hit Facebook, X, TikTok and Reddit.



Which hashtags saw the most engagement online?

#ge2025 sat far above every other tag, yet party tags #pap and #rp still drove thousands of mentions. On keywords, PM Lawrence Wong outranked party names with the most mentioned on social posts. It’s important to note that these mentions are by audiences on social media like TikTok, X, Reddit, Instagram and Facebook. Lately, even short clips from podcasts around elections are becoming viral, not just on Instagram or TikTok, but even on Facebook that generally hosts long-ish format videos, second to YouTube.

Podcasts become new medium for election content for younger audiences

Yah Lah BUT logged more than a hundred election clips, nearly double its nearest podcaster, The Daily Ketchup. Audio hosts mixed humour, policy, and hot‑takes that travelled into short‑form video. These podcasts have been a growing trend in Singapore, hosted by youngsters who often invite political candidates onto their shows and pose questions that a young Singaporean would like to ask their leaders. These podcasters have seen their content travel fast on TikTok and Instagram reels for quick insights, but still have most of their audience engagement on YouTube.

Singapore’s GE2025 didn’t just offer political drama—it showed how media, both old and new, shape what people see and feel. From viral videos to policy debates, from mainstream reports to TikTok podcast clips, every format played a role. 




Interested in learning more? Email us at info@isentia.com

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Blog
5 things we learnt from the Singapore general election 2025

The Singapore general election was quick and felt like more of a touch-and-go event, but a lot was observed and could be learnt from media and audience reactions to the event. We analysed, using Pulsar TRAC, more than 270k mentions across online news, podcasts, TV, Facebook, YouTube, TikTok, Reddit, X, forums and blogs in Singapore […]

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This was not an election won or lost on policy alone. While political parties released detailed plans around cost-of-living relief, energy, healthcare and education, the battle for attention played out across a different terrain. One shaped by identity, digital influencers and polarised media narratives.

1. Policy set the agenda, but didn’t hold it

At the start of the campaign, traditional media focused on familiar priorities. The Labor government’s May budget led with cost-of-living relief, fuel excise changes and increased rental support. The Liberals responded with proposals for nuclear energy and a plan to cut 40,000 public service jobs. While these issues framed the early weeks, they were quickly overtaken in online discussions by stories with more cultural weight.

On social media, a video comparing Peter Dutton to Donald Trump circulated widely, while Anthony Albanese’s “delulu with no solulu” moment during a Happy Hour podcast interview was picked up by national outlets and widely shared on social platforms. Personality often generated more interest than policy.

2. Messaging strategy went beyond the platforms

Both major parties tried to engage younger voters where they spend their time. Albanese’s appearance on podcasts and his interviews with influencers like Abbie Chatfield reflected a values-driven approach. Dutton’s appearance on Sam Fricker’s podcast targeted young men through a more casual, conversational format.

Mainstream media covered these appearances but often through the lens of political tactics rather than substance. When Abbie Chatfield’s pro-Greens posts attracted AEC scrutiny in early April, the story became more about influencer regulation than her political message.

3. Polarisation dominated public debate

The second leaders’ debate on 10 April marked a turning point, with stark contrasts on energy, education and immigration. Dutton's focus on crime and border control drew backlash, while Albanese was seen as calm but cautious. Instead of clarifying party differences, the debate intensified existing divides.

Online commentary quickly split along ideological lines. Audiences did not just debate the leaders’ points but used the debate to reinforce partisan views, highlighting how polarised public discourse has become.

4. Influencers reshaped election storytelling

Influencers became central to election storytelling. Abbie Chatfield faced strong support and criticism after posting about the Greens and questioning the Liberal Party’s media strategy. The Juice Media released satirical videos targeting defence and energy policies, resonating with disillusioned younger audiences.

Even incidents unrelated to official campaigns became flashpoints. In February, a video from an Israeli influencer alleging antisemitic comments by NSW nurses went viral, triggering political statements and shifting media attention to broader issues of hate speech and accountability online.

5. Culture wars outpaced policy in the final stretch

As the election neared, cultural tensions gained traction. On 12 April, media attention turned to Peter Dutton after reports emerged that his Labor opponent Ali France was leading in Dickson. Around the same time local authorities dismantled a tent encampment in the area while Dutton was campaigning in Perth. This raised questions about leadership and visibility on local issues.

Across social and news media, themes like Gaza, curriculum debates and identity politics took centre stage. Slogans such as “Get Australia back on track” were interpreted as echoes of US political rhetoric. Jacinta Price and Clive Palmer were both linked to similar messaging, fuelling memes and commentary about the Americanisation of Australian politics.

Rather than rallying around shared policy concerns, audiences engaged with content that reflected deeper anxieties about national identity and international influence.

What stood out the most wasn’t necessarily the policy itself, but the moments, memes, and messages that tapped into cultural tensions. The freedom for media and social media users to connect with and amplify these narratives created an arena where some politicians struggled to engage effectively. While some stuck to party lines without fully understanding the patterns driving media and social discourse, others embraced the shift, adapting to the rhetoric that was emerging online. The lesson is clear: in today’s media environment, ignoring what people are saying or the patterns of conversation isn’t an option.

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Blog
Media and social highlights from the election campaign 2025

This was not an election won or lost on policy alone. While political parties released detailed plans around cost-of-living relief, energy, healthcare and education, the battle for attention played out across a different terrain. One shaped by identity, digital influencers and polarised media narratives. 1. Policy set the agenda, but didn’t hold it At the […]

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