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October 2, 2024

Pulsar Group Achieves ISO 27001 Compliance for Isentia Platform

We are thrilled to announce that Pulsar Group has successfully achieved ISO/IEC 27001:2022 certification for Isentia Platform! 

This significant milestone underscores our commitment to protecting data and delivering the highest standards of information security.

What is ISO 27001?

ISO/IEC 27001:2022 is the latest version of the international standard which specifies the requirements for creating, implementing, maintaining and improving an Information Security Management System (ISMS). 

An ISMS provides a systematic approach to managing sensitive company information, ensuring its confidentiality, integrity, and availability.

Why ISO 27001 Matters

In today’s digital world, where cyber threats are increasing, data security is more important than ever. Achieving ISO 27001 compliance shows our commitment to safeguarding client data by following internationally recognised best practices.

This certification completes the integration journey of Isentia Platform into the Pulsar Group ISMS, with measures in place to monitor controls, identify risks, and protect client information. It confirms that we have passed an independent audit, verifying our systems and processes are strong and meet stringent requirements.

Our Chief Technology Officer, Josh Lewis, shared their thoughts on this achievement:

“Achieving ISO 27001 compliance showcases our global team’s dedication to building and integrating central controls across distributed systems. It reflects our commitment to prioritising the security of our product development, systems, and clients’ data.”

Head of Information Security and Privacy, Adam Palmer, also emphasised the importance of this achievement:

“Obtaining the ISO 27001 certification for Isentia Platform reinforces Pulsar Group’s commitment to maintaining the highest level of security in every aspect of the organisation. I’m proud of our international team’s work in achieving this recognition.”

What’s Next?

While achieving ISO 27001 compliance is a significant accomplishment, it’s just the beginning of our ongoing commitment to information security and data privacy. 

Isentia Platform will continue to monitor and improve our security practices to adapt to new challenges and maintain high standards. We will continue enhancing our management system and plan to implement other standards like ISO 9001.

We want to thank our incredible team for their dedication and our clients for their trust and support. This achievement is a shared victory, and we look forward to continuing our journey together, providing you with secure, reliable, and innovative solutions.

For more information, visit our new Trust Centre: 

Trust Centre
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Every stakeholder relationship is different, and managing them effectively takes more than a one-size-fits-all approach.

From campaign planning to long-term engagement, having the right tools and strategy in place can make the difference between missed connections and meaningful impact.

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The fundamentals of stakeholder strategy

A practical guide to tailored stakeholder management, offering strategies and tools to identify, map, and nurture relationships.

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Across the communications landscape, teams are being asked to do more with less, while staying aligned, responsive and compliant in the face of complex and often shifting stakeholder demands. In that environment, how we track, report and manage our relationships really matters.

In too many organisations, relationship management is still built around tools designed for customer sales. CRM systems, built for structured pipelines and linear user journeys, have long been the default for managing contact databases. They work well for sales and customer service functions. But for communications professionals managing journalists, political offices, internal leaders and external advocates, these tools often fall short.

Stakeholder relationships don’t follow a straight line. They change depending on context, shaped by policy shifts, public sentiment, media narratives or crisis response. A stakeholder may be supportive one week and critical the next. They often hold more than one role, and their influence doesn’t fit neatly into a funnel or metric.

Managing these relationships requires more than contact management. It requires context. The ability to see not just who you spoke to, but why, and what happened next. Communications teams need shared visibility across issues and departments. As reporting expectations grow, that information must be searchable, secure and aligned with wider organisational goals.

What’s often missing is infrastructure. Without the right systems, strategic relationship management becomes fragmented or reactive. Sometimes it becomes invisible altogether.

This is where Stakeholder Relationship Management (SRM) enters the conversation. Not as a new acronym, but as a different way of thinking about influence.

At Isentia, we’ve seen how a purpose-built SRM platform can help communications teams navigate complexity more confidently. Ours offers a secure, centralised space to log and track every interaction, whether it’s a media enquiry, a ministerial meeting, or a community update, and link it to your team’s broader communications activity.

The aim isn’t to automate relationships. It’s to make them easier to manage, measure and maintain. It’s about creating internal coordination before the external message goes out.

Because in today’s communications environment, stakeholder engagement is not just a support function. It is a strategic capability.

Interested in how other teams are managing their stakeholder relationships? Get in touch at nbt@isentia.com or submit an enquiry.

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SRM vs CRM: which is right for PR & Comms teams?

Across the communications landscape, teams are being asked to do more with less, while staying aligned, responsive and compliant in the face of complex and often shifting stakeholder demands. In that environment, how we track, report and manage our relationships really matters. In too many organisations, relationship management is still built around tools designed for […]

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