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Thought leadership
June 14, 2019

Leadership Index Edition 2

The Face of Disruption

As disruption becomes the new norm, we were curious about what the faces of that disruption looks like right now. Is it a fully realised concept in media coverage, or has it become a way for brands and leaders to position themselves, rather than being or driving disruption?

DISRUPT: (verb dis·rupt \dis-ˈrəpt\) to cause (something) to be unable to continue in the normal way; to interrupt the normal progress or activity of (something)

‘The face of disruption’ takes a look at who the disruptors are across ANZ and Asia, the common themes, those who hold a ‘celebrity like’ status and what observations can be made as these leaders are seen to evangelise change and drive results.

Since edition one, we’ve also updated our benchmark analysis of CEO profiles and media trends of Australia and New Zealand’s top 150 companies and examine the shifts as well as newcomers to the group.

Download a copy of the report below or if you would like to discuss the report further, get in touch with us today!

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26th March 2019

Isentia’s second edition of its Leadership Index has revealed two distinct styles of leadership in Australian business – conservatives and disruptors. The report revealed the top 25 CEOs and top five disruptive leaders in Australia, identifying their differing characteristics and the roles they play in modern business.

As well as updating its analysis of CEOs in Australia and New Zealand’s top 150 companies, Isentia explored the characteristics of Australian leadership through the lens of disruption. The top 150 companies were derived from a combined list of the ASX50, the NZX50, the 2018 IBIS World Top 500 companies published by The Australian Financial Review and Deloitte’s Top 200 data in New Zealand.

Isentia’s Chief Insights Officer, Khali Sakkas, says observations around the behaviour and portrayal of disruptive leaders are key in understanding modern businesses.

“Often in business we focus on measuring performance solely with financial metrics. However, this approach fails to recognise the impact of leadership trends and values,” Sakkas says. “We included a study of disruptive figures because in the current business climate, every single industry is seeing disruption, whether from technology developments or heightened customer expectations.

“Assessing disruptive personalities adds another layer of insight into the leadership of Australian business. No single individual featured in both the top 25 CEOs and the top five disruptive leaders. What we’re noticing is two distinct styles of leadership.

“Traditional CEOs are typically required to be risk averse, answering to shareholders and board members. On the other hand, the new generation of disruptors are usually undertaking a potential risk, yet their creativity can have a huge payoff.”

Disruptive leaders

To identify disruptive leaders, Isentia used its extensive media database to search for varying forms of the word “disrupt” in combination with leaders’ names. The most mentioned disruptors were global business leaders with celebrity status including Tesla’s Elon Musk and Amazon’s Jeff Bezos. Positive characteristics of this group included “ambitious” and “charismatic” while “erratic” and “impulsive” were listed as negative attributes. A significant 46 per cent of coverage regarding these individuals focused on their personal life, wealth and behaviour.

Coverage of Australian disruptors was often focused on business being disrupted, rather than the individual responsible for the change. Personalities were positioned as decisive and innovative leaders, with minimal negative attributes. The number one disruptive leader was Telstra CEO Andy Penn, who has led the telecommunications giant through a pivotal transformative period from mid-2018. With the rollout of the NBN, Telstra has required strong leadership to navigate the substantial changes to its business.

Penn exhibits the three most common traits of a disruptive leader: the ability to provide guidance in the face of circumstances outside of the business’ control, a focus on keeping technology front-of-mind in decision-making, and an aptitude for agile, flexible and forward-thinking ideas.

The top 25 CEOS

Isentia analysed more than 50,000 media items aired or published between 1 October and 31 December 2018 to provide an understanding of Australia and New Zealand’s top 150 companies. As in the first Leadership Index released in November, the CEO profiles and media trends of these businesses were assessed to reveal the top 25 CEOs. The three main factors that were evaluated were public perception, employee approval and financial performance.

Of the 150 companies assessed, the top 50 alone were mentioned in more than 700,000 media items. However, on average, the top CEOs were only present in nine per cent of their company’s coverage. BHP CEO, Andrew Mackenzie, retained his position as the number one leader in the final quarter of 2018.

Looking forward

The Isentia Leadership Index is designed to provide a benchmark to compare leadership profiles over time, highlighting key trends and figures as they shift each year.

“Broadening our report to include a study of disruption has really enriched our understanding of Australian leadership. It will be interesting to see which style of leadership becomes more prevalent in the coming years, as we continue to undertake our Leadership Index. Suggestions for other research topics are always welcome,” Sakkas says.

-ENDS-

For more information, please contact:

Sophie Willis
Howorth Communications
sophie@howorth.com.au 0458 111 948

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Media Release
Isentia Leadership Index reveals two distinct CEO styles

Isentia’s second edition of its Leadership Index has revealed two distinct styles of leadership

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The state of the electric vehicle industry in Malaysia

Malaysia's automotive industry is one of the more environmentally-friendly industries. Various parties, such as the government and local automotive industry players, have continuously sought to promote electric vehicles (EVs). 

The subject of electric vehicles (EV) is growing among the Malaysian public in the social media sphere due to continuous efforts to promote EVs by various parties such as the government, local automotive industry players as well as companies directly involved in several aspects of EV (charging facilities/networks etc.)


Using data from Pulsar, Isentia analysed the conversations surrounding the topic of EV amongst Malaysia's social media users.

 

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How did discussions involving electric vehicles in Malaysia go?

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In this word bank powered by Isentia’s vast datasets, some of the most common keywords used by Malaysians when discussing EVs, apart from the topic itself, are 'drive', 'chargers', and 'battery'. EV is also associated with ‘future’ and ‘expensive’.

Across the country, social media users agreed that Malaysia is lagging behind neighbouring nations (such as Indonesia and Thailand) in EV facilities and vehicle development. They also agree that EVs are only accessible to rich people in the country because of a lack of affordable options and that the Malaysian government and other players should do more to promote electric vehicles as a practical form of transportation.

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What are the audience segments that have been talking about electric cars online?

Malaysian social media users who are more interested in electric vehicles are most interested in watching movies and TV. The three main audience segments include the Conservatives, Technology Enthusiasts, and Innovation Seekers. They are predominantly male audiences aged between 18 and 24. 

They also have high media affinity with Malaysia's prominent media outlets, such as Astro Awani, Bernama, and technology-focused outlets, such as Amanz and Digital News Asia.

 

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Conservatives follow social media accounts of mainstream news outlets and the government (ministers, ministries, agencies etc.) They believe government policies would benefit their daily lives, such as EV-related ones.

Technology enthusiasts seek out exciting posts on new technologies and actively participate in discussions surrounding them. They are advocates of technologies that would make the environment that they live in better, as well as efficient technologies.

Innovation seekers are actively sharing news and involved in conversations about innovations that enhance the development of industries relying on the newest technology. They tend to evolve their lifestyles accordingly and embrace innovations available at their disposal.

 

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What are the catalysts of EV discussions among Malaysians?

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Several points between April and July 2022 peaked due to active discussions among Malaysians on EV:

Launch of Automotive High-Tech Valley on 14 April - The launch would assist in positioning Malaysia as a hub for EV manufacturers and component suppliers to the ASEAN market.

Foxconn announced plans to build a facility in Malaysia on 19 May - Taiwanese company Foxconn plans to build a chip production facility in Malaysia with Malaysia's Dagang NeXchange Berhad to fulfil the demand for EV semiconductors.

Criticism of parking at charging facilities on 10 June - There was criticism towards road users in Malaysia who parked their vehicles at EV charging facilities.

Samsung develops plant in Malaysia on 21 June - Samsung SDI Energy Malaysia Sdn Bhd announced that they are developing a RM7 billion plant in Negeri Sembilan to pioneer the EV battery cell industry in the country.

First Range Extended EV developed in Malaysia on 21 July - Mimos Berhad has developed the first Range Extended Electric Vehicle (RE-EV) in Malaysia with the cooperation of Motosikal dan Enjin Nasional Sdn Bhd (Modenas) and Universiti Malaysia Perlis (UniMAP).

Get in touch with Isentia today to learn more about what consumers are saying about your brand. 

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This blog was produced using data from our sister company 
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Isentia Malaysia Case Study | Electric Vehicle (EV) Conversations in Malaysia’s Social Media Sphere
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How the recent Therapeutic Goods Advertising Code is changing the rules around skincare advertising in Australia.

What has an influencer endorsement or testimonial influenced you to buy lately? Would you have purchased it otherwise? Well, you may see less of this type of advertising in the coming years in Australia. Using Pulsar's recent report on the online conversation on sunscreen and SPF, we can understand how audience intelligence and media monitoring can help organisations direct and target their messaging and operations in response to (for example) significant regulatory changes. 

Last year the Therapeutic Goods Administration announced the release of the new Therapeutic Advertising Code that came into A pivotal reform to the code involves restrictions on testimonials and endorsements of therapeutic goods in advertising, including social media. Influencers were flurrying about how they would continue to promote therapeutic products like sunscreens, skinny teas, collagen powders and the like within Australia. 

The code allows for genuine, unpaid testimonials in advertising. Still, it prohibits influencers from making testimonials or endorsements based on their own experiences due to using a product. They can only stick to communicating the product's aims and purpose as claimed by the product's labelling and instructions. The recommendation must also align with the product's purpose, as the Australian Register of Therapeutic Goods records.

So why is this happening, and how can influencers still operate under these new regulations? The TGA ensures that consumers can trust that recommendations are unbiased without the influence of incentives, including gifts. There is a further requirement for social media influencers to include mandatory statements in their advertisements depending on the type of product and its availability to the public. The TGA also highlighted that they aren't making any unusual changes but are just aligning advertising on new platforms with code that previously targeted more traditional forms of advertising.

The code requires all testimonials that are in breach to have been taken down by July 1st.

But some influencers have not taken to the new regulations well, believing the new rules will hinder a critical source of information for consumers and audiences. Australian sunscreen (Naked Sundays) owner Samantha Brett, told the Sydney Morning Herald Emerald City she believes sunscreen should be exempt from the laws asking, "How else will those who are influenced by social media, particularly Millennials who are most at risk of melanoma, be encouraged to use sunscreen every day."

On August 22nd, Got-to Skincare's founder Zoe Foster Blake posted a statement on Instagram to announce the release of a new SPF 50 sunscreen product and how the code impinges people's sun protection practices and knowledge.

“I believe elements of the code have the potential to reverse the momentum public health, cancer awareness groups, and skin specialists have been building for years to ensure Australians wear sunscreen daily”.

Foster-Blake goes on to highlight how some still find sunscreen polarising and unappealing. 

“Many consumers still believe sunscreen is gross, thick, greasy. It’s not.”

But are younger demographics, influenced by social media, confused about sunscreen use? Social discussion would say the answer is yes. Where to apply, how many times to reapply and in what settings is wearing sunscreen necessary are some questions people are asking.

Social media conversation around sunscreen is evolving and recorded by Pulsar as a therapeutic good that goes beyond a necessary use case. Sunscreen is feeling the influences of climate change activists and holistic beauty trend-setters tied to long-term health values.

@sethobrien using the recommended amount of sunscreen for the first time #skincare @cerave ♬ original sound - Sethobrien

Promoting sunscreen and daily SPF use on social media has a positive impact on long-term health and beauty maintenance and protection against skin cancers; 51.1% of Australians' reasons for applying sunscreen, as discussed in online conversation, is to protect against skin cancers.

There is still confusion around SPF levels and growing concerns around online conversation promoting misinformation that sunscreen use increases the likelihood of ailments like melanoma, reportedly one of the most common cancers in young adults.

Social media conversation and prolific posting of beauty & wellness-related content frame spaces where skincare brands can find their niche. Brands like Cerave and Supergoop are finding ways to differentiate their branding to appeal to specific communities (meet their communities in the full report). Is this new code holding social media influencers to account for their sway over masses of followers? Or is it taking away a vital information-sharing source? Time will tell if the regulations will significantly impact beauty and wellness influencer marketing in Australia. However, the effects may be taking hold now. If you look up sunscreen and SPF on tiktok, you will notice a decrease in related content since the end of 2021.

Avoid the risk of getting burnt and check the code to ensure you’re not in breach.

Discover the full report

Want to understand how therapeutic goods are driving beauty trends and changing the intersection between health and beauty? Download Pulsar’s report “Applying audience intelligence to Sunscreen”.

Contact Isentia to stay on top of media topics that impact your organisation!

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Will wellness brands need to rethink how they use and apply influencer marketing?

How the recent Therapeutic Goods Advertising Code is changing the rules around skincare advertising in Australia. What has an influencer endorsement or testimonial influenced you to buy lately? Would you have purchased it otherwise? Well, you may see less of this type of advertising in the coming years in Australia. Using Pulsar’s recent report on the online […]

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Sustainability in businesses, and where to draw the line

With consumers taking more of an interest in living a sustainable lifestyle, many companies are prompted to take steps to reduce their environmental impact and embrace sustainability.

 

However, what happens when companies make false claims that they are more sustainable than they actually are? This is where greenwashing comes in. Greenwashing is when a brand frames itself to be environmentally conscious for marketing purposes but is not making any notable sustainability efforts.

 

We analysed conversations on greenwashing among Malaysia's social media users powered by Pulsar's data.

 

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Who is involved and how did these discussions on greenwashing go?

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Our study shows that the term "greenwashing" is not as widely used when consumers call out practices that mislead the people with positive communications on environmental and sustainability practices when it is not. 

 

'Investment', 'banking', 'ESG', and 'sustainability’ are just some of the keywords most commonly used when Malaysians talk about greenwashing. 

 

Consumers tend to be sceptical and raise concerns with sustainability claims as they question the effectiveness and legitimacy of such initiatives. Some have linked such "green efforts" as a tactic for cost-cutting and even for financial gains.

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What are the audience segments that have been talking about greenwashing online?

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Malaysians talking about greenwashing online lean slightly more towards males. In terms of age group, the 18 to 24 years old have shown stronger interest in the topic. 

 

They are most interested in watching movies and TV and have high media affinity with some of the nation’s prominent media outlets such as Astro Awani, The Star, and Bernama. They tend to be sentimental, particular, and analytical.    

 

The top three audience segments we have identified talking about greenwashing are The Green Lovers, The Informers, and the Activists

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The Green Lovers who are passionate about sustainable lifestyle are highly interested in entertainment and social issues. Their choices are driven by a desire for well-being. 

 

The Informers, on the other hand, follow media outlets such as Astro Awani, The Star, and Bernama and tend to share content that concern the people with their networks. Their desire for organisation drives the choices that they make.


The Activists describe themselves as advocates for social issues. They follow political figures such as Khairy Jamaluddin, Syed Saddiq, and Hannah Yeoh. They are philosophical, authority-challenging, and empathetic.

Despite having different interests, their purchase decisions are likely to be influenced by online advertisements, brand names, and social media.

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What industries do consumers associate with greenwashing?

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Sustainable businesses are focused on continuous improvement and long-term goals. They seek to promote the health of a company and the community in which it operates while balancing these goals with the need to develop profit.

 

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However, despite efforts to campaign for sustainability and adhere to ESG (Environmental, Social, and Governance) standards, some industries such as banking, oil and gas, and fast fashion have been called out for greenwashing.

Consumers have also pointed out initiatives such as the RM0.20 plastic bag pollution charges by the public sector for missing the ESG mark for seemingly profiting from the use of plastic bags. 

Generally, these sectors have been criticised for failing to fulfil their 'green commitments’ adequately.

Greenwashing can be harmful to a company’s reputation in the long run. As many consumers are focusing on ‘conscious consumerism’, companies are expected to live up to their sustainability goals. 

 

Get in touch with Isentia today to learn more about what consumers are saying about your company and brand in relation to greenwashing.

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This blog was produced using data from our sister company 
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Isentia Malaysia Case Study: Exploring Malaysians’ Perception of Greenwashing

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