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January 18, 2023

Live stream shopping and how to generate sales

Live stream shopping is a huge industry in many countries. In China, selling through live streaming is a leading sales platform. However, it has yet to take off in Australia and New Zealand. There are currently more than 200 live streaming sites with over 700 million users in 2021, reported Influencer Marketing Hub. Over 400 million of those purchased via a live stream platform. 

China’s live streaming market is anticipated to reach US$103.39 billion in 2026, according to Research and Market’s report “China Short Video & Live Streaming Market: Insights & Forecast with Potential Impact of COVID-19 (2022-2026)”. Live stream marketing isn’t for every brand or sector. At this stage for the ANZ market, it works out as a brand awareness or excitement drumming solution.

Live stream shopping in Australia and New Zealand: will they or won’t they?

In Australia, Shopify released an integration with Youtube in 2022. This integration allows creators to now tag products related to their live stream directly from the live control room. For example, confectionery giant Kitkat tapped on the powers of live stream shopping downunder. 

The company promoted their new products to their audiences through their live streams. They offered options to buy online and in-store while encouraging in-store visits. This campaign boosted brand awareness amongst 35 – 44 year olds.

Despite the trend, social media platforms like Facebook and TikTok have back-pedalled on their live stream shopping offerings in this region. Prior to the end of Facebook’s live shopping function in Australia, the company even announced a shutdown of their live stream app “Super” for February of 2023.

According to Savvy’s Australian online shopping behaviour report, 30.3% of Aussies bought something via social media. Oliver Tatlow, Reckitt Hygiene’s Managing Director for Australian and New Zealand told AFR that, “Online will be the largest sales channel in Australia and New Zealand within the next five years.”

Although the technology is present in Australia, there is a lack of interest. This can be attributed to mistrust in social media content and big companies or a lack of emotional investment in brands. Online shopping has grown in a post-covid world but ecommerce companies like Amazon have experienced a fluctuation in stocks.

Ultimately, consumer behaviours in Australia are constantly changing and live stream shopping might slowly catch on. When more brands start offering their products through live stream shopping, the Australian market will jump on.   

Considerations for stronger customer lifetime value

With so many channels and platforms within a finger tap’s reach of consumers, consumers can easily access the information they need to inform a purchase. Brands need to understand how to communicate that information consistently and efficiently so as not to lose consumer interest. 

Placement and seamless embedding of purchasable/discoverable products into a live stream shopping experience is crucial as well as embedding of product information. 

Ultimately, live stream shopping is a high-engagement, brand awareness and product education tool. You should also emphasise high discoverability on your social platforms. As with most social functions, you have to know how to make it relevant to your consumers.

A report released by Instagram in 2023 reported that social media users are excited for face-to-face interactions with digital relationships. They also want their favourite influencers to get into new forms of media such as live stream shopping. Picking the right influencer for your live stream marketing campaign may be the answer for your brand.

Three elements of live stream marketing success

1. A trending topic or person

Among the most effective and frequently-used strategies for live streaming marketing, hiring a celebrity for a campaign is the most effective one. However, engaging with a group of social influencers which are relevant to your brand can be effective too. .

Finding trending topics to engage with relevant influencers is also a successful strategy in building a live stream marketing plan. Using media monitoring and social media intelligence can help in finding those topics.

For example, according to Isentia’s social media research into the luxury sector, organic buzz led by influencers and celebrities have increased more than three times since 2015.

2. Content is crucial

While people may be attracted to celebrities, the key to a successful live streaming campaign is to have engaging content. This content must be relevant and informative that keeps people watching until they take action. 

Other common formats for live streaming campaigns include fashion shows or product launches. They are used as a tool to amplify the impact of the offline events and attract more audiences.

In China, cosmetics giant L’Oréal invited celebrities Gong Li, Li Bingbing and Li Yuchun to live stream behind-the-scenes segments at the Cannes Film Festival for its official Meipai account. During the live stream, the stars recommended lipsticks they used. After four hours of live streaming, the featured lipsticks were sold out online.

Other creative formats for live streaming campaigns include sharing new technology, teaching audiences about how to use new products, and revealing backstage or production procedures.

3. Creating urgent demand live 

In a KPMG report on consumers, price remains the key driver behind online shopping. Consumers are more price-sensitive during online shopping, and discounts are a major driving force.

Live streaming dramatically increases sales conversion because it creates urgency among viewers. They might miss out on a deal if they don’t act quickly. Whether it is a good price or availability of stock, viewers will be pressed to act.Live stream shopping should be a new platform for brands. For brands thinking about tapping into the live streaming market, we suggest starting with research and using tools such as media monitoring and social media analysis to uncover any live streaming case studies within your industry.



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Media's Lens: Framing the FIFA Women's World Cup Narrative

Media coverage communication strategies

The FIFA Women's World Cup has taken centre stage as well as global communication strategies, drawing global attention as the media employs key themes to shape perceptions and illuminate the tournament's core values. From Viewing & Enjoying to Women in Sports, Rankings, Cultural Inclusivity and Representation, Marketing and Advertising, Community and Economy, these themes underscore the event's significance, lofty ambitions, and the collective aspiration for soccer's unifying power. 

The media focuses on the excitement surrounding the game, not only because it echoes fans' optimistic expectations for the future of women's sports but also because this is entertainment with genuine fandoms. This strategic coverage not only provides professional athletes with a global platform to broadcast their values to the world but also weaves the Women's World Cup narrative into a vibrant tapestry of empowerment, inspiration, and unity, establishing an influential precedent for the evolution of women's sports.

Studying how news media engage viewers provides insights for organisations aligning their messaging with audience expectations. While WWC promotes women in sports, news media prioritise entertainment and women athletes. A tournament, usually hosted in inconvenient time zones, excites Australian and New Zealand non-sports and sports fans alike, emphasising the value of a localised global platform backed by the media. 

Media trends drive organisations to adjust communication strategies. It signals organisations/brands to re-strategise their communications strategy when they observe media and viewer trends and their flow-on effects. For example, media coverage of the cup, focusing on its  entertainment value rather than gender, and reporting on ratings, excitement, and atmosphere, demonstrates to organisations that it is a worthwhile channel to invest in and align their communications with.

Brand Strategies: Engaging Audiences Amidst the Soccer Spectacle

top sponsors and their communication strategies strategies

As the FIFA Women's World Cup captivates global attention, it becomes an arena for strategic brand engagement. Our friends at Pulsar provided key audience intelligence insights, helping us bridge the gap between news coverage and audience engagement. The tournament serves as a stage for brands to showcase their commitment to women's sports and connect with passionate fans on a deeper level with their messaging. Among these, a select few stand out, employing unique strategies, like broadcast presence, social engagement and news pickups, to drive forward their values while resonating with WWC’s diverse audience segments. These organisations took advantage of a phenomenon with broad appeal and positioned themselves to represent the themes driven by news media.

McDonald's and Social Engagement – Empowering Fan Participation and Interaction

McDonald's turns its spaces into soccer havens, fostering community engagement through earned content using social media ops and iconic backdrops. Macca's All Stars and personalised collectible cards connect fans, while initiatives like Macca’s Swings infuse playfulness. The Panini Football Stickers Happy Meal celebrates women's football by building fan dream teams. 

Lays and Broadcast Presence – Amplifying the Thrill of the Game

With the biggest investment in TV ads for women's sports, Lay's "Taste of Greatness" commercial marks a historic partnership, fueling the excitement of the game. The #LaysGOALdenGiveaway transforms goals into winning opportunities, while the Ultimate Watch Parties and Fan Quest showcase the lively fan culture, bringing supporters together. Lay's top investment in women's sports aligns with how news media and audiences perceive women's sporting events.

Google Pixel and News Pickup – Highlighting Visibility and Advocating Equality

Google Pixel amplifies visibility with the "unblur" function and the campaign message of seeing individual players' diverse stories, thus advocating for gender equality. Partnerships with football associations and players empower Pixel FC members, while the advanced camera and AI technology enhance fan experiences, uniting fans on and off the field.

By exploring these communication strategies, we discover how the FIFA Women’s World Cup goes beyond being just a sporting event. It becomes a symbol of unity, inspiration, and a demonstration of the messages that resonate with audiences.

Lay sponsorship strategy of broadcast presence media exmaple
https://www.tiktok.com/@nickandhelmi/video/7257840723880414465
https://twitter.com/GoogleUK/status/1673254779642949634

Sam Kerr: Icon of the Game and Her Diverse Fan Base

Sam Kerr's audience segments and communications strategies

Sam Kerr's journey from aspiring athlete to global sensation exemplifies her exceptional talent and unwavering work ethic. Her iconic status isn't solely due to athleticism; Sam Kerr's genuine authenticity and relatable qualities forge connections with diverse supporters, as seen in the primary fan segments listed above. Her public image highlights how news coverage prioritises entertainment, appealing to a wider audience rather than just sports fans or those with a pro-women agenda. 

Organisational messaging can use this to bring their purpose to a wider community. This illustrates a profound connection between the themes the news media emphasise and the messaging organisations should strive for, as demonstrated by Sam Kerr's influence.

Sam Kerr's influence spans diverse groups, including young women who are inspired by social influencers like Tanya Burr, dedicated sports fans who admire her tenacity, and the LGBTQIA+ community who identify with her. Understanding the most popular platforms and channels of her audience further indicates where messaging and brand positioning would be most effective, especially for organisations that aim to reflect the diverse fanbase Sam Kerr attracts. Her impact reflects the universal appeal of the Women's World Cup, bringing together people from diverse backgrounds and uniting them around values such as  determination and breaking stereotypes. Sam Kerr's far-reaching impact is a beacon of hope for women's sports. 

Getting off on the right foot with the right communication strategies

The FIFA Women's World Cup goes beyond showcasing soccer prowess, intertwining narratives of athlete popularity, partnership strategies, and media coverage. This exploration delves into Sam Kerr's journey, scrutinises the engagement strategies of major brands, and dissects how the media portrays the Women's World Cup. From Kerr's diverse impact on fans to organisations strategically amplifying their brands amid the tournament's excitement and media highlighting essential themes, a comprehensive picture emerges. This holistic perspective crafts a vibrant narrative of empowerment, unity, and inspiration. 

As PR and communications professionals, these insights emphasise the potential to align brand narratives with a popular ethos, fostering impactful connections and advocacy that resonate within a changing industry and beyond.


If you would like to learn more about discovering how media intelligence can lead to insights across advertising strategy or the active communities leading specific online conversations using audience intelligence, get in touch with our partners at Pulsar today.

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Blog
Communication Strategies at FIFA Women’s World Cup

Media’s Lens: Framing the FIFA Women’s World Cup Narrative The FIFA Women’s World Cup has taken centre stage as well as global communication strategies, drawing global attention as the media employs key themes to shape perceptions and illuminate the tournament’s core values. From Viewing & Enjoying to Women in Sports, Rankings, Cultural Inclusivity and Representation, […]

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It's no secret that Australians and New Zealanders take their coffee seriously. Coffee has a rich history spans from ancient Ethiopia to modern European coffee houses, and its impact is felt worldwide. Coffee has become an essential part of daily life, and recent events such as the cost of living crisis and climate change have forced consumers to investigate and adapt to bringing the barista experience into their homes. But some people claim the improvement this would have on finances is inflammatory. But how are these new buyer trends playing in media discourse?

As a result, coffee brands are becoming more creative with their brand stories and product knowledge, while innovators in the industry are identifying gaps in the market that align with public values. Using audience intelligence data provided by Pulsar and Isentia media research, we can measure how audiences impact the coffee industry

– coffee up!

https://twitter.com/rachbeandesu/status/1186610364345020418
news media example of coffee being ethical

But what makes a good coffee? The taste and flavour of coffee beans are influenced not only by their country of origin and geographical attributes but also by larger factors such as climate change and human rights issues. While Australians and New Zealanders value sustainable coffee, the rising cost of a cup of coffee at cafes, which can now exceed $5, is leaving a bad taste in consumers' mouths. It's unclear whether this price increase benefits farmers or labourers. However, coffee shops that invest in sustainable and ethical coffee products are attracting consumers. For instance, Market Lane, a coffee institution based in Melbourne, is setting an example of fair pay for coffee growers by increasing their prices.

Coffee taste is a subjective matter. However, the sustainability of coffee production can be measured objectively through comprehensive facts and statistics. The incorporation of people's distinct preferences and interests into their perception of coffee can help us develop effective marketing and communication strategies through digital conversations.

Audiences groups hooked on jitter juice usually require its benefits of keeping them awake. That's the case for Twitch Streamers gaming and streaming into the early morning hours. The writing community also reaps the rewards of the extra kicks it provides, but writing has long been associated with coffee houses and the initiation of philosophical or revolutionary ideas. Sports fans (the biggest audience group) and NZ News Youngsters might seem a more surprising group to be on coffee's radar. But the sporting culture is strong in ANZ regions and matches demand that these fans stay up to watch games live domestically and internationally.

https://twitter.com/guruschmoo/status/1636259380009275392

A caffeine boost isn't the only reason these communities drink coffee. Each community engaging in the coffee conversation is finding a need to stay alert; while this isn't heralded as a health benefit, the social advantages of having a cup of coffee are often overlooked. #Auspol Followers, while invested in politics and political campaigning, like #votesyes, unironically use popular slang in their content. NZ Youngsters, with their shared affinity for using self-improvement and educational apps like Duolingo and Headspace and their following of young left-leaning politicians like Chloe Swarbrick, are learning how to enrich their lives to foster a better future for their generation; by exchanging ideas with like-minded people over a coffee. 

But going to a cafe isn't the healthiest of rituals for the hip pocket. The Sports Fan community doesn't embrace the pretentious side of coffee. Being an analytical bunch, they share an appreciation for business and tech news. This group's tastes, like their favourite team's gameplay, are driven by efficiency.

https://twitter.com/ratworldmag/status/1661673474694463489

The way people consume and perceive coffee is evolving. Price and sustainability are the primary considerations for buyer trends in these regions, but how does the media's portrayal of the coffee industry in these countries fit into the picture? News media has made stronger ties to the cost of living and coffee consumption over sustainability. With inflation rapidly rising, it's no wonder this connection is made. Many feel that investing in a professional-grade coffee machine and brewing their own coffee at home is a cost-effective solution that's promoted in the media. However, interest rates are rising and the media suggests that the future quality of life for both families and individuals, including from the Gen-Z generation, will depend on adapting everyday rituals.

https://twitter.com/SarahRo98908369/status/1635881841701036034

But Millennials and Gen-Zers get chastised for their "reckless" spending habits on daily overpriced lattes and smashed avo toast, so inflation cannot be ignored. Retailers are noticing the uptake of coffee bean purchases in buyer trends. Online barista novices and gurus are all sharing tips and tricks on how to get the perfect cup of coffee with the tools on hand, quality beans and compatible milk variety at a low cost. As people attempt to save by mimicking a barista-style coffee at home, they're also trying to discover alternatives in familiar brands and products that better fit their wallet, like the Cole's Express's $2.50 iced latte.

The beans favoured by Aussies and Kiwis' taste buds and wallets are Woolworths and Coles brands, but not far behind is Lazzio, an Aldi-owned brand, where shoppers are making even more savings, and Nespresso. Nespresso's compact and convenient products are an ideal alternative to cafe-style machines, and the brand utilises sustainability marketing initiatives. But big supermarkets like Coles are making an even more significant impact on buyer trends by providing a reason for them to spend more and stay longer like Coles Express' cafes enabling consumers to drink coffee under the guise of doing their regular grocery shop.  

Well-known brands not only catch the attention of consumers but also their competitors. The way a brand packages its products is an important aspect of its personality. Recently, Moccona's legal action against Vittoria has caused controversy in the industry and with the public. Some people have even suggested boycotting Moccona, an international brand.

So what does this mean for future coffee consumption and buyer trends? The coffee community is influenced by the broader macro trends impacting society, whether sustainability or cost of living. But the future is ethically and socially conscious, and daily routines are getting a similar makeover. In 3 years, don't be surprised if a cell-grown coffee is served to you in a cup made from recycled dehydrated coffee grounds or made available for purchase in supermarkets. How much would you pay for that though?


Understanding the big-picture narrative requires a comprehensive view of the news and social media landscape. The integration of using Isentia and Pulsar platforms allows us to democratise audience intelligence enabling organisations of all sizes to access and leverage data-driven insights for informed decision-making and achieving their goals.

Discover what audience intelligence can do for your marketing and communications today.

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Blog
The Impact of Cost of Living on Coffee Buyer Trends

It’s no secret that Australians and New Zealanders take their coffee seriously. Coffee has a rich history spans from ancient Ethiopia to modern European coffee houses, and its impact is felt worldwide. Coffee has become an essential part of daily life, and recent events such as the cost of living crisis and climate change have […]

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Undeniably, a common practice people do these days while on social media is to read news shared on their feeds. With more than 2.96 billion active users on Facebook, and millions more on YouTube, Instagram, Twitter and TikTok, social media is now considered an essential platform for news consumption.

News consumption is on the rise on social media platforms, but mistrust is high. So, what is the future of social media as a news source? 

Is social media news the new way?

As users openly share their opinions and participate in online conversations, social media is considered a complex space for mainstream media to navigate. And as such, it’s important for journalists and news organisations to continually find ways to adapt to these more informal spaces, given the time people spend on social networks.

Not only can connecting with a variety of consumers on social media uncover significant opportunities for PR, marketing and comms professionals, it can also enable mainstream media organisations to engage with a wider scope of  audiences.

With resources such as social media intelligence, organisations can gain insights and identify  key influencers. They can monitor  engagement across multiple social media channels and learn about market trends and themes. 

Although social media continues to play an important role in how people access the news, the proportion of users varies from country to country. Social media feeds are full of information and opinions shared by everyday people, activists, politicians and news media outlets. But the level of attention these groups receive can be different across each social network.

social media news

The divide on social media news

Due to the naturalisation of social media among users, younger audiences tend to source their news updates from social media. This has caused a generational divide in trust on social platforms between younger and older audiences.

The 2022 Digital News Report found that newer platforms such as TikTok, reach a quarter (24%) of under-35s, with 7% using the platform for news – even more in parts of Asia.

Similarly, 16 per cent of US adults are active on Twitter, with exactly half of those (8%) accessing the news through tweets.

With 21.45 million active social media users in Australia and 4.35 million in New Zealand, it’s no wonder many use social media as their go to for everything from news, entertainment, shopping and messaging.

The 2022 Digital News Report also suggests publishers will be paying less attention to Facebook and Twitter and will instead put more effort into Instagram, TikTok and YouTube. As these platforms are fast becoming the norm for younger generations - spending on average 3 hours per day on social media - they will likely continue to rise, regardless of trusting the chosen network. And as a result, the use of social media as a news source from older generations could further accelerate over time. 

Do we trust it?

Despite 44 per cent of Australian adults reporting they used social networks to keep up to date with news and current affairs, there are still reservations about the legitimacy and authenticity of the news published on social media. Organisations such as Newsguard are exposing the misinformation economy and leading the fight against misinformation across all new sources. 

Social media platforms still have a long way to go to clean up ‘fake news’ and sharing misinformation, however they also have the power to democratise opinion, allowing users to have their say and be heard. 

Meanwhile, polarised debates in social media are making publishers rethink the ways in which journalists should engage on social networks. After concerns about reputational damage, many publishers and news organisations have tightened their social media rules.

Looking ahead

Although social networks spread information faster than any other media, traditional media monitoring will continue to be an important part of a PR and comms strategy. And despite social media’s prevalence increasing in these strategies, it will continue to be a noisy space.

Whether it's a news article, tweet, blog or interview, it’s important to listen for a story that might be brewing. Using a social media intelligence platform will help put PR and comms professionals in control as it provides the launchpad to explore the news, see it in more detail and analyse what is uncovered.

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Blog
Is Social Media A Good News Source?

Social media spreads information faster than any other media, but mistrust is high. What is the future of social media as a news source? 

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When it comes to reputation management, understanding your audience perception puts you a step ahead. Learning your audiences frustrations and what drives them, provides insight into how to positively engage with them. As a PR or comms professional, knowing which audience segment impacts or influences your brand reputation is key, especially when sharing messaging.

Reputation is important at the best of times, yet throughout the pandemic, pharmaceutical companies gained the media spotlight whilst their reputation was under scrutiny. As a result, they had to act swiftly and develop new vaccines for immediate and long term use on a global scale.

How do audiences perceive the pharmaceutical industry?

Since the pandemic, we've learned companies are expected to lead. Large companies that failed to take significant actions lost reputation. Those that acted on the opportunities presented to them, flourished. To build or maintain a positive reputation, companies needed to become agile and evolve their operations. 

By using media monitoring and audience intelligence tools, brand reputation and audience perception can be tracked and managed by monitoring traditional and social data, news and industry-specific artificial intelligence (AI). 

Audience perception comes from customer experience, functionality and reputation across mainstream and social media conversations. With social media being an unfiltered platform, it can be hard for brands to control their narrative. However, when you know what your audience is saying about your brand, you can better understand the influential voices and outlets leading the conversations. Monitoring traditional and social media allows you to:

The change in audience sentiment

As an industry that’s responsible for the research, development, production and distribution of medications around the world, having a positive reputation is invaluable.

Pharmaceutical companies frequently use social media to communicate health concerns, new advancements and potential outbreaks. Furthermore, they have been in the spotlight for the past 24 months, helping a society navigate through COVID-19 and out of lockdowns.

The pandemic led to a rapid change in public sentiments over a short span of time. People expressed sentiments of joy and gratitude toward good health, yet sadness and anger at the loss of life and stay at home orders. 

It’s important to understand audience perception toward health-related content, and how your audience perceives the news you share or is shared about you. As the world turned to pharmaceutical companies for vaccines, heightened media coverage meant the public were listening, watching and paying more attention than ever before. This gave those companies the opportunity to redefine what they stand for.

Australian trust in pharmaceutical companies versus global country average. Source: Ipsos and Statista

The role of social media

Historically, the sector had been tarnished by bad publicity. However, the Ipsos Global Trustworthiness Monitor 2021 report revealed pharmaceutical companies are now seen as more trustworthy than they were three years ago. 62% of Australians say they trust pharmaceuticals, in comparison to a global country average of 31%.

Social media intelligence plays an important role in how audiences discover, research and share information about a brand or product. Pharmaceutical companies need to continue their connection with their audiences, through storytelling. With this, they can influence a positive narrative and maintain the positive shift in reputation.

During the pandemic, Pfizer dominated social media. On Twitter, Pfizer was the most mentioned company compared to other competitors during the same period. Conversations about the actual brand were not as popular as vaccines, yet social media buzz was inline with Pfizer's consequential milestones and notable events during the pandemic.

Audience perception on twitter

With company mentions of this calibre, there’s no denying the number of conversations involving pharmaceutical companies. Audiences are talking in an unfiltered manner. Whether it's about their credibility, reputation, or the effectiveness of treatments, there’s no escaping the global conversations about the pharmaceutical industry.


Companies cannot afford to ignore conversations that could influence their reputation. Rather than treating it as something beyond their control, using reputation management tools within a media intelligence platform can assist in rolling out a more effective and efficient comms strategies on both traditional and social media.

The power of audience perception

A recent study on Eczema & Atopic Dermatitis by our sister company, Pulsar, shows a topic that is considered an intensely private conversation, has since moved online. An analysis was performed on the relationship between influential figures and wider audiences.

The below chart shows what the engagement metrics look like for the 19 most-engaged with accounts describable as either dermatologist, esthetician, medical doctor, nurse or pharmacist. 

From this chart it tells us dermatologists hold authority in this conversation with three of the highest engagement tallies originating from dermatology accounts. This suggests their audience trust their expertise and are favourably perceived.

Comparing the mentions and engagements of the top 19 influencers, by engagement, in the atopic dermatitis and eczema conversation. Sept 2020- Oct 2022. Source: Pulsar TRAC.

Audience perception on twitter
Audiences engaging in the conversation around both eczema/atopic dermatitis and medicalised skincare on Twitter, set against the more general eczema/atopic dermatitis conversation over the same period. Sept 2020 – Oct 2022. Source: Pulsar TRAC.

The above chart shows a comparison analysis on audiences engaging in conversations around both eczema/atopic dermatitis and medicalised skincare on Twitter. This is set against the more general eczema/atopic dermatitis conversation over the same period (Sept 2020 - Oct 2022).

Healthcare professionals remain a significant presence. Viewing the two audiences alongside each other:

  • Young black communities cohere into the single largest community.
  • LGBTQ+ communities emerge as a far greater presence in the wider conversation. 

From this study, we can see there is a seamless loop between conversation analysis and audience segmentation. This allows for a dynamic view of how each community talks about a topic differently. 

3 pillars to consider when repairing brand reputation

1. Be active and engaged on your social networks to help control the conversations. Turning the mythology around can be difficult, but with a compelling or positive evergreen story, it can change the perception audiences have about your company.

2. Monitor what is being said. Negative news gets more attention. This creates unwanted negative conversations and commentary. Tracking analytics, such as media mentions, share of voice and media outlets with a media intelligence solution allows you to keep a vigilant eye on the type of media coverage you’re receiving. When repairing a negative reputation, at least 35% of the company’s share of voice should involve company representatives.

3. Create a recovery roadmap to deliver on business improvements. Be transparent and authentic when it comes to communicating to customers and stakeholders. This will help with rebuilding trust and repairing your reputation. 

When a company needs to repair their reputation there is a need to use sources of traditional and social media. These will form the pillars of their repair strategy. These pillars can support a comms strategy with real-time data, identifying what's working and what isn’t.

If you would like to learn more about media intelligence to manage your reputation or the active conversations about your brand using audience intelligence, get in touch with us today.

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Reputation Management: How Important is Audience Perception?

Reputation management is crucial for any brand. With unfiltered social media, it is critical to understand your audience perception.

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