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April 10, 2024

24-Hour Blitz: Brands Under Media & Social Fire After Gender Pay Gap Research Launch

When data exposing gender-based pay disparities in over 5000 organisations goes public, it triggers intense scrutiny and debate. But how do major businesses and media outlets respond to this revealing information?

The WGEA’s use of ABS data on February 27th brought Australia’s major businesses under public and media scrutiny. This data highlighted issues like overtime discrepancies and gender imbalances. Underperforming companies, including major employers like Qantas and Telstra, faced media scrutiny post-data release and ahead of International Women’s Day. While the report encourages reforms, not everyone sees value in researching the gender pay gap. Analysing how the media covered this data and the implicated organisations, along with gauging the public’s reaction, uncovers trends, dispels misconceptions, and highlights areas requiring advocacy for gender equality in the workforce.

Gender Pay Gap by Pulsar

As companies received backlash for having significant discrepancies, media coverage focused on how they planned to rectify the situation. Westpac’s launch of a back-to-work program aimed at narrowing the gender pay gap and promoting diversity in the tech workforce gained attention in the Australian Financial Review (AFR).

Lorna Jane, known for its women’s activewear and employing a predominantly female workforce, received substantial broadcast media coverage. This attention highlighted potential hypocrisy, prompting a humorous tone in some reports. However, beyond the humour, these broadcasts also provided a platform for industry experts like Megan Dalla-Camina, CEO of Women Rising, to discuss tangible solutions. As Megan mentioned in The Project, it’s crucial to analyse the data, identify gaps, and invest in women’s career development for meaningful progress.

Airlines were among the top offenders in WGEA’s data, notably with Qantas revealing a median pay gap of 37 percent. Chief People Officer Catherine Walsh’s looked to mediate the attention on the brand with a public statement. Walsh explained the figure, attributing it to the under-representation of women in higher-paying roles such as engineers. She emphasised that upskilling women for these positions would require time and concerted effort.

Telstra, as a major employer in Australia, has drawn significant attention from journalists covering the data release.

Similarly, Westpac’s status as a top Australian company has made it a prime target, especially when political figures call them out on social media channels.

In community discussions, opinions on the gender pay gap are sharply divided. While some dismiss it as a myth, others critique the Labor Party for its perceived socialist alignment. Critics note that the discourse often focuses solely on the pay gap without considering the breakdown of workforce composition.

This suggests a need for clearer communication in the media to emphasise that the gender pay gap data isn’t about equal pay for the same role but broader workforce discrepancies. These gaps expose systemic inequalities, such as women’s underrepresentation in higher-paying roles or industries and challenges related to maternity or caregiving responsibilities, perpetuating inequality throughout their careers.

Beyond these controversies, many agree that the public availability of gender pay gap data is a step towards addressing these discrepancies. Politicians who express opinions that fail to encourage progress and action on this topic garner significant, and often highly critical media coverage. One senator’s post on X provided a case in point:

Popular media figure and ABC journalist Annabel Crabb wrote an article emphasising the importance of data and critiquing the senator’s outlook on the research.

With media scrutiny and public awareness, companies are increasingly held accountable, paving the way for fairer, more inclusive workplaces. Analysing media discussions helps us understand how audience perceptions of impactful and divisive data differ from those of major figures or organisations, and how mainstream media can influence these perceptions moving forward.

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The Australian Competition and Consumer Commission has published anti-greenwashing guidelines for businesses making environmental and sustainability claims. Despite these efforts, media coverage of greenwashing, particularly focusing on senate inquiries and regulatory court cases against major offenders, continues to expose brands and industries stretching the truth in their sustainability messaging. This exposure is causing a growing disconnect between consumers and corporations, as audiences increasingly call out misleading practices and question the authenticity of corporate sustainability claims.Isentia’s sister brand, Pulsar conducted recent research exploring media and public discourse around sustainability. Part of this report examines how greenwashing is covered in the news and on social media, particularly in relation to the broader sustainability discourse. Let’s investigate those themes in more depth here.

Social media data is decreasing while online news activity re-engages, indicating incident-led conversations. Regulatory bodies like the ACCC, and state and federal governments are tackling greenwashing by identifying major corporate offenders and their misleading actions, such as 'recyclable' packaging, carbon credit misuse, lack of transparency in fossil fuel investments, and exploitation of government climate programs. Audience conversations often align with news coverage on these matters.
The term in Australia particularly gained traction among social audiences around November 2022 when the UN called out the Australian government for allowing the use of carbon offsets in corporate emissions reduction strategies. News of the apparent collusion between the government and large corporations has caused public faith and trust in both to dwindle. As these stories emerge, Australia's positive sustainability impact on the international stage is significantly undermined.

https://twitter.com/janegarcia/status/1591662729664004099

When we look at which sectors are most discussed within the greenwashing topic, energy, finance, and food take the lead.

Much of the discussion regarding the energy and finance sectors emphasises their interconnectedness, particularly the investment by financial institutions, including super funds, in environmentally harmful industries. Despite some super funds claiming to offer options that avoid unsustainable investments, reports have revealed that they collectively hold millions of shares in the fossil fuel industry. 

Many industries are being criticised for using carbon credits, such as REDD+ offsets, to appear more sustainable. Advertising, marketing, and public relations also play a significant role in promoting misleading sustainability initiatives, thereby contributing to greenwashing. However, stakeholders are aware that the advertising and communications industries have a huge impact on the profitability and success of an industry or product. The European Union’s Product Environmental Footprint classification system, for example, has been criticised by Australia’s wool industry for being unfair to wool products and for greenwashing. This, they argue, not only undermines the pursuit of a green transition within fashion but also damages a vital industry.

Mercer stands out as a most mentioned brand within the topic of greenwashing. This is due to ASIC pursuing a civic penalty case against them which alleged they misled members about its sustainability investments. This is groundbreaking for audiences to witness as it would be the first time the consumer watchdog has taken a company to court for alleged greenwashing.

https://twitter.com/BillHareClimate/status/1630404986130808833

Much of the conversation focuses on misinformation and lack of transparency in communication and marketing. Certifications like Fair Trade are being questioned, particularly for products like chocolate, and eco-certification for farmed salmon. It particularly muddies the waters for political figures when they get entangled with brands coming under scrutiny for such greenwashing.

https://twitter.com/JosieMcskimming/status/1750987402691362858

Furthermore, some companies feature in the media conversation due to their involvement in a senate enquiry initiated in March 2023, with a report expected by June 28th this year. 

Analysis of the ANZ reveals a shift in mindset, with consumers emphasising individual actions for solutions like composting or guerilla campaigns on mislabelled environmentally friendly salmon products. Grassroots and individual activism leading to actions like divestment from conflicting companies. Community groups like uni student clubs showcase how groups with shared values and experiences can make noise and incite change with how universities invest. However, there are ongoing debates as to whether it’s the role of sectors like higher education or Super Funds to prioritise the environmental implications of their decisions.

The rise in curiosity around greenwashing highlights the growing consumer demand for transparency and genuine sustainability from brands. As regulatory scrutiny and public awareness increase, brands must ensure their sustainability claims are genuine or face reputation damage.

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Blog
The Eco-Spin Cycle: how brand’s sustainability claims come out in the wash

Regulators are cracking down on corporate greenwashing, but what does media discussion reveal about its impact on brand-consumer relations?

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As the spotlight on sustainability intensifies year by year, it has become a focal point for legislators, media entities, and audiences worldwide.

This dynamic environment demands that brands and institutions elevate their standards in messaging and actions, holding them accountable like never before. For professionals in the PR & Comms realm, it is imperative to grasp not only how sustainability is being discussed but also the potential pitfalls, such as greenwashing, and gain a profound understanding of the diverse audiences receiving these messages.

Explore over 20 beautifully crafted pages of data visualisation that illuminate audience insights sourced from social media, news outlets, and search engines. Gain valuable perspectives on how one of the defining issues of our time is being discussed and understood.

Our exploration of this crucial topic delves deep into uncovering insights that are indispensable for crafting effective strategies, both tactical and long-term:

-Unraveling trends in the sustainability conversation

-Assessing brand & industry reputations

-Navigating greenwashing & misinformation

-Understanding the diverse audiences of sustainability

To access these insights, simply fill in the form

Download now

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Blog
Sustainability: Mapping the Media & Public Conversations

From accusations of greenwashing to the role of misinformation, we explore the comms landscape around sustainability.

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