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Blog post
June 25, 2019

Beyond The Dashboards, Mentions, Syndication, Tweets, Radio Chatter…

What you may have missed on Mediaportal

From new data sources, customisable reports, a mobile app and a foray into AI – Isentia’s Mediaportal has had so many enhancements in 2017 alone, that it’s easy to see how things get missed.

Our constant curiosity to better understand the challenges that our clients face is something we’re very proud of. It’s the hunger to deliver solutions that make everyday tasks easier for our clients that has allowed us to deliver meaningful innovation. We know the pace and impact of media data, and beyond this, the pace at which many of our clients must run to keep up with it all.

So, in case you missed some of our new features, we’ve developed a quick overview of the things you may not know about Mediaportal and the Isentia App.

Connect with the right people and make sure your message is heard first

Our comprehensive media database and distribution service, Connect, ensures that your messages get to the right audiences. You can create your own contact list, track what happens to your media release when you send it, and measure the impact of the media coverage generated – all in the one place.

Beware of the myths

We’re more than traditional, basic media coverage. The breadth and depth of our media data is unrivaled – right across the whole media landscape. Pair that with our passion for accuracy and a team who live and breathe data, and we’ve got you covered. Whatever you need, online, print, broadcast, social – you can feel confident with us. Just check out some of the Australia & New Zealand activity here

Start your journey to success

We’re constantly working with product experts and a dedicated Client Success teams to help our clients get the job done, 24/7 and without stress. We work as an extension of our clients’ teams – particularly when an issue is breaking. Going beyond damage control, our teams know exactly what to look for and actively seek out ways to better support or help champion your efforts. Additionally, our dedicated User Experience team spend time with a mixture of clients as they go about their day – collecting the research that drives our product innovation.

Share the wins

When you’re doing good work, you need the tools to share your results and showcase the strategy behind that success. Within Mediaportal, we’ve built our most dynamic Report Builder yet to help you share those wins effectively. You can create reports that match the look and feel of your organisation, and even add in external content that doesn’t sit inside Mediaportal – all in the time that it takes to make a coffee. However, if you are too pressed for time, our Daily Briefings reports can be ready in your inbox by 6am every day.

We’re not afraid of new tech

We use machines where they work best, and human beings where they’re most effective. That’s why our IT team includes data scientists and machine learning experts who are working away on new technology that will allow our clients to work smarter, not harder. The Stories function within Mediaportal is a great example of this. Utilising artificial intelligence and machine learning, Stories sifts through the noise of your media coverage allowing you to quickly identify the most important stories, where they’re heading, and who is driving them.

You’ve got us in the palm of your hand

If you’re anything like us, your job doesn’t stop when the clock hits five o’clock. Our app optimises the Mediaportal experience for when you’re heading out the door, but need to stay in the know. Many of our current users visit the app before they’ve even turned their lights on in the morning. With the ever-present reality of busy family and work lives, the app sends you notifications on need-to-know media coverage straight to your device, wherever you are.

Tune in

We’ll be your eyes and your ears when it comes to radio and TV coverage. We’ve been delivering the best in broadcast summaries for years, with experienced subject-matter experts capturing all the data you need.

Got your passport?

Need to track social media in Shanghai, or send a media release in South Korea? If your organisation has a global footprint, Mediaportal can help you pull all of your information together from the one platform. We can track coverage, measure data and distribute media releases right across the globe. 

It’s better with a team

When your workload hits a peak, you might need a little help from your colleagues. Mediaportal is packed with tools that make it easy to collaborate with your team – you can share media items via email, or use comments to discuss specific coverage. Using the Isentia App, you can receive a notification straight to you phone when one of your team members comments on an item.

For more details on what success can look like for your team, contact us about Mediaportal so that we can help make your life a little easier.

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The Australian Competition and Consumer Commission has published anti-greenwashing guidelines for businesses making environmental and sustainability claims. Despite these efforts, media coverage of greenwashing, particularly focusing on senate inquiries and regulatory court cases against major offenders, continues to expose brands and industries stretching the truth in their sustainability messaging. This exposure is causing a growing disconnect between consumers and corporations, as audiences increasingly call out misleading practices and question the authenticity of corporate sustainability claims.Isentia’s sister brand, Pulsar conducted recent research exploring media and public discourse around sustainability. Part of this report examines how greenwashing is covered in the news and on social media, particularly in relation to the broader sustainability discourse. Let’s investigate those themes in more depth here.

Social media data is decreasing while online news activity re-engages, indicating incident-led conversations. Regulatory bodies like the ACCC, and state and federal governments are tackling greenwashing by identifying major corporate offenders and their misleading actions, such as 'recyclable' packaging, carbon credit misuse, lack of transparency in fossil fuel investments, and exploitation of government climate programs. Audience conversations often align with news coverage on these matters.
The term in Australia particularly gained traction among social audiences around November 2022 when the UN called out the Australian government for allowing the use of carbon offsets in corporate emissions reduction strategies. News of the apparent collusion between the government and large corporations has caused public faith and trust in both to dwindle. As these stories emerge, Australia's positive sustainability impact on the international stage is significantly undermined.

https://twitter.com/janegarcia/status/1591662729664004099

When we look at which sectors are most discussed within the greenwashing topic, energy, finance, and food take the lead.

Much of the discussion regarding the energy and finance sectors emphasises their interconnectedness, particularly the investment by financial institutions, including super funds, in environmentally harmful industries. Despite some super funds claiming to offer options that avoid unsustainable investments, reports have revealed that they collectively hold millions of shares in the fossil fuel industry. 

Many industries are being criticised for using carbon credits, such as REDD+ offsets, to appear more sustainable. Advertising, marketing, and public relations also play a significant role in promoting misleading sustainability initiatives, thereby contributing to greenwashing. However, stakeholders are aware that the advertising and communications industries have a huge impact on the profitability and success of an industry or product. The European Union’s Product Environmental Footprint classification system, for example, has been criticised by Australia’s wool industry for being unfair to wool products and for greenwashing. This, they argue, not only undermines the pursuit of a green transition within fashion but also damages a vital industry.

Mercer stands out as a most mentioned brand within the topic of greenwashing. This is due to ASIC pursuing a civic penalty case against them which alleged they misled members about its sustainability investments. This is groundbreaking for audiences to witness as it would be the first time the consumer watchdog has taken a company to court for alleged greenwashing.

https://twitter.com/BillHareClimate/status/1630404986130808833

Much of the conversation focuses on misinformation and lack of transparency in communication and marketing. Certifications like Fair Trade are being questioned, particularly for products like chocolate, and eco-certification for farmed salmon. It particularly muddies the waters for political figures when they get entangled with brands coming under scrutiny for such greenwashing.

https://twitter.com/JosieMcskimming/status/1750987402691362858

Furthermore, some companies feature in the media conversation due to their involvement in a senate enquiry initiated in March 2023, with a report expected by June 28th this year. 

Analysis of the ANZ reveals a shift in mindset, with consumers emphasising individual actions for solutions like composting or guerilla campaigns on mislabelled environmentally friendly salmon products. Grassroots and individual activism leading to actions like divestment from conflicting companies. Community groups like uni student clubs showcase how groups with shared values and experiences can make noise and incite change with how universities invest. However, there are ongoing debates as to whether it’s the role of sectors like higher education or Super Funds to prioritise the environmental implications of their decisions.

The rise in curiosity around greenwashing highlights the growing consumer demand for transparency and genuine sustainability from brands. As regulatory scrutiny and public awareness increase, brands must ensure their sustainability claims are genuine or face reputation damage.

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Blog
The Eco-Spin Cycle: how brand’s sustainability claims come out in the wash

Regulators are cracking down on corporate greenwashing, but what does media discussion reveal about its impact on brand-consumer relations?

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As the spotlight on sustainability intensifies year by year, it has become a focal point for legislators, media entities, and audiences worldwide.

This dynamic environment demands that brands and institutions elevate their standards in messaging and actions, holding them accountable like never before. For professionals in the PR & Comms realm, it is imperative to grasp not only how sustainability is being discussed but also the potential pitfalls, such as greenwashing, and gain a profound understanding of the diverse audiences receiving these messages.

Explore over 20 beautifully crafted pages of data visualisation that illuminate audience insights sourced from social media, news outlets, and search engines. Gain valuable perspectives on how one of the defining issues of our time is being discussed and understood.

Our exploration of this crucial topic delves deep into uncovering insights that are indispensable for crafting effective strategies, both tactical and long-term:

-Unraveling trends in the sustainability conversation

-Assessing brand & industry reputations

-Navigating greenwashing & misinformation

-Understanding the diverse audiences of sustainability

To access these insights, simply fill in the form

Download now

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Blog
Sustainability: Mapping the Media & Public Conversations

From accusations of greenwashing to the role of misinformation, we explore the comms landscape around sustainability.

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