Blog post
March 24, 2025

Who Really Sets the Budget Agenda—Media or the Public?

Who’s shaping the conversation around the 2025 federal budget—traditional media or the public? News coverage has framed the budget through a global lens, linking economic policy to Donald Trump, NATO spending, and deregulation. But on social media, the focus is closer to home. Early discussions revolved around tax cuts and cost-of-living relief before shifting to Medicare funding, public service job cuts, and the real-world impact of budget decisions.

This divide reveals a growing disconnect between political narratives and public concerns. While news dissects party strategy and fiscal responsibility, online conversations highlight frustration over essential services and household finances. As the budget approaches, the real question is: Will media framing or public sentiment ultimately shape how Australians respond?

In January 2025, the Australian federal budget was shaped by how media coverage highlighted global influences, particularly Donald Trump’s calls for NATO defence spending increases, framing Australia’s defence and trade priorities. The Australian Strategic Policy Institute argues Australia must “do more, spend more, risk more” in response to global threats, shaping debates within the Coalition. However, social media discussions focus more on direct budget impacts, particularly tax cuts and cost-of-living concerns. News outlets like The Australian and Herald Sun cover the growing budget deficit and fiscal responsibility, but social media sees widespread criticism of tax cuts, seen as election tactics without addressing inflation and essential services.

Public discussion is more engaged in how the budget affects areas like cost of living pressures like healthcare and education, with Channel 7 Sunrise and Weekend Australian reporting on inflation and its link to energy security. Social media engagement on Trump’s influence is secondary to local concerns, such as “bracket creep” and rising bills, reflecting a shift away from global issues like NATO, which are less discussed compared to the deficit and inflation impacts. This shows how social media conversations are focused on tangible, personal consequences, contrasting with news coverage that intertwines global and domestic policy discussions.

In February 2025, federal budget coverage often referenced Donald Trump’s economic policies, with references to comparing the Business Council of Australia’s tax cut push to Trump’s pro-business, deregulation agenda. Commentary like Ross Gittins’ SMH piece, discusses reduced government spending and red tape to similar policies abroad. On social media, tax cuts dominated early discussions, with many arguing the opposition’s focus on cuts and deregulation echoed past policies that ignored inflation and wage stagnation. Labor’s staged approach—tackling inflation before tax relief and healthcare investment—was seen by some as pragmatic, while others dismissed it as political manoeuvring. Comparisons to Trump-era tax cuts emerged, with debate over whether similar policies would work in Australia.

As the conversation evolved, Medicare and healthcare funding took centre stage, drawing more attention than Trump or the budget deficit in news coverage. Viral posts criticised past Coalition cuts to Medicare, bulk billing, and aged care, warning of further reductions under Peter Dutton. Others pointed to his past role in Coalition health policies, questioning his commitment. Job cuts to public services were also a concern, with warnings of delayed Medicare processing and added pressure on frontline healthcare workers. While news coverage framed the budget around political strategy and fiscal policy, social media reflected shifting anxieties—first tax cuts, then healthcare access and economic fairness.

In March 2025, media coverage of the Australian federal budget has centred on the impact of Donald Trump’s tariffs, with news outlets highlighting concerns over trade tensions and their effect on Australia’s economy.

On social media, the focus has shifted to domestic issues like tax cuts, the budget deficit, and cost-of-living relief. Reports from Crikey and ABC News on the budget deficit have sparked social media debates about the sustainability of the government’s financial strategy. While some defend Labor’s post-COVID measures, including a $1.8 billion energy rebate, others criticise the government’s handling of inflation and the deficit. Social media reactions are more focused on domestic policy choices than global trade concerns, often reflecting more critical and emotionally charged reactions to leadership and policy, contrasting with the neutral, policy-focused tone of traditional news. The coverage also shows how economic issues are framed differently, with media offering analysis and social platforms fostering more polarised debates, suggesting the growing influence of grassroots concerns in shaping political discourse.

The Australian and ABC News set the agenda for this year’s federal budget coverage, shaping how key issues are framed for the public. Some leading stories published by The Australian centres on Coalition divisions, portraying the budget as a test of Peter Dutton’s leadership amid concerns over a weak economic agenda. MPs warn that an overemphasis on public service cuts and a lack of compelling policies—particularly on cost-of-living relief like energy rebates—could undermine voter confidence. The coverage highlights the Coalition’s struggle to present a credible alternative to Labor while managing internal pressure to adopt bolder economic policies.

ABC News, meanwhile, leads with the direct impact of the budget on households, reporting on electricity price hikes and their uneven regional effects. It also broadens the discussion by linking fiscal policy to social outcomes, with one popular story focusing on the Productivity Commission’s report on rising Indigenous incarceration rates reinforcing the stakes of government spending choices. This contrast in coverage underscores how print media frames the budget as a political contest, while broadcast news tends to focus on its real-world consequences.

The high engagement across news outlets such as ABC, Australian Financial Review, Crikey, The Saturday Paper, The Sydney Morning Herald, and 9News highlights a clear audience focus: A widely shared ABC article highlights how the Albanese government plans to address rising costs with energy bill relief, resonating with audiences concerned about personal finances. Crikey’s commentary on the political clash between Labor and the Coalition, particularly over spending commitments, engages audiences with broader political implications. Similarly, the Sydney Morning Herald focuses on surprise revenue gains and potential energy relief, speaking to voters affected by rising electricity costs.

Audiences appear particularly engaged by news that ties political decisions directly to their personal and family financial realities—whether through energy cost relief, healthcare funding, or discussions around budget deficits. The framing of economic policies as part of an election strategy intensifies political rivalry, especially with stories positioning the Coalition’s fiscal responsibility as a counter to Labor’s spending.

Social discussion reflects a positive outlook on the Labor budget, highlighting confidence in the government’s actions, particularly in disaster relief and economic recovery. Supporters see the budget as a chance to showcase progress, with a focus on strengthening the safety net and easing cost-of-living pressures. However, scepticism remains over wage growth, spending priorities, and whether rising defence costs align with immediate domestic needs. This tension underscores a broader divide in Australian perspectives—between those who view the budget as reinforcing long-term progress and those who question whether media narratives either overstate recovery or fail to scrutinise key trade-offs. The debate also signals a pushback against selective media framing, as Australians navigate between government messaging and critical scrutiny of economic challenges.

Engagement with budget discussions on social media shows how politicians, journalists, and the public interact. Labor politicians use social media to promote the budget and counter opposition views, while political enthusiasts offer independent analysis. Journalists from outlets like Crikey and News.com.au provide investigative insights. Political influencers, with strong ideological leanings, generate engagement through hyperbolic framing, reinforcing confirmation bias. While politicians shape how the budget is understood, media outlets, despite smaller engagement, still play a crucial role in framing key updates, highlighting the fragmented nature of audience reception and the influence of partisan messaging.

The 2025 federal budget debate highlights the growing divide between media narratives and public concerns. While traditional outlets focus on political strategy and fiscal policy, social media engagement reveals a stronger emphasis on tax cuts, Medicare, and cost-of-living relief. This shift underscores the need for messaging that resonates with lived experiences.

As election season approaches, the question remains: Will political leaders adjust their approach to reflect public sentiment, or will the disconnect between media coverage and voter priorities continue to shape the debate?

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Many organisations know stakeholder engagement matters, but turning that knowledge into an approach that consistently works is another story. At the recent webinar How to Master Your Stakeholder Strategy, leaders from Meridian Energy, the Victorian Department of Families, Fairness and Housing, and Isentia shared lessons from the field on what meaningful engagement really looks like.

Know who your stakeholders are

Stakeholders aren’t just on the periphery. As Mandy Griffiths from the Victorian Department of Families, Fairness and Housing explained, they are “the people who really have a great influence on whether the things that you’re working on or decisions you’re making are successful or not.” Internal stakeholders can be just as critical as external ones, especially in large organisations. Choosing terminology that reflects value and honesty helps too: her team prefers “critical friends” because it signals both importance and the possibility of differing views.

Build trust with evidence

Phil Clarke from Meridian Energy described how evidence can guide engagement strategies. By surveying 500 stakeholders mid-way through a two-year project, his team gained clear insights into what drives trust. This evidence-led approach, he says, “gives teams effectively a cheat sheet for what they need to do to build trust among their stakeholders.” Starting with data rather than assumptions helps teams focus their efforts where it matters most.

Learn through listening

Complex situations, like the pandemic, show why humility and iterative learning are essential. Mandy recalled that asking communities directly about their needs often revealed challenges her team hadn’t anticipated. “So many times we went in thinking we knew what the biggest pain points were, and it turned out to be something else entirely,” she said. Taking the time to listen ensures effort is spent on the right priorities.

Measure, adapt, and personalise

Measurement underpins high-performing strategies. Ngaire Crawford from Isentia stressed that “late teams don’t guess, they measure,” from establishing baselines to tracking engagement and adapting based on what the data shows. Effective strategies also go beyond simple demographics, grouping stakeholders by motivations, concerns, influence networks, and communication preferences. Closing the feedback loop is crucial: “Stakeholders who feel heard are the ones that are most likely to become advocates,” Ngaire explained.

Key takeaways

  • Treat stakeholders as central, not peripheral.
  • Use evidence to understand trust and guide decisions.
  • Listen first, act later, assumptions can mislead.
  • Measure and adapt continuously.
  • Personalise engagement based on motivations, not just demographics.

The common thread from the webinar: engagement works best when it’s informed, iterative, and genuinely centred on the people involved.

Watch the full webinar here, or contact our team to see how Isentia’s SRM solutions can help you achieve your stakeholder goals.

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Blog
Building stakeholder strategies that work in the real world

Many organisations know stakeholder engagement matters, but turning that knowledge into an approach that consistently works is another story. At the recent webinar How to Master Your Stakeholder Strategy, leaders from Meridian Energy, the Victorian Department of Families, Fairness and Housing, and Isentia shared lessons from the field on what meaningful engagement really looks like. […]

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During reputational crises, many brands find themselves pressed into strategies that are entirely reactive. However, a better understanding of a brand's audience and stakeholders – how they communicate and what they value – would empower brands and the teams running their messaging to respond more authentically, helping comms land in the right way at the right time.
With AI content taking over audience news and social feeds, brand leadership must invest in creating a framework that actually measures authenticity.

Prashant Saxena, VP of Revenue and Insights, for Isentia (SEA region) in his research paper on "Authenticity in the age of AI" has identified cues or signals that audiences subconsciously look for when identifying if a social post is written by a human or virtual influencer. Understanding these cues gives brands and PR leaders a much needed manual or playbook that guides them with the content audiences expect to consume. These equip us with a practical roadmap with clear implications for AI governance and digital literacy amidst the workplace and audiences.

Why is authenticity in crisis?

There is a trust gap, as audiences show declining faith in brands and their leadership. Some of these factors are highly polarised, such as differing responses to CEOs and their part in society. But the most universal, and nascent, challenge to brand trust appears to be the rollout of AI. Businesses are now under the microscope, with changes to business models, substandard service and inauthentic communications all likely to be blamed on leadership teams haphazardly implementing AI solutions.

Astronomer's former CEO Andy Byron and the controversy at the Coldplay concert has added to this decline in trust and all the more underscores an authenticity crisis. Post the controversy, there was a fake apology statement that was circulated on X and other social media platforms. The company had to release a statement saying that the apology was in fact fake and was concocted by someone who wanted to satisfy audience sentiments. This is very telling in that, audiences will always be more attracted to content that conforms with their views and would accept anything at face value without having the need to fact check.

This underpins the need for brands to be as authentic as possible when it comes to responding to crisis.

Cues in action

Audiences are more alert than ever to signals of what feels genuine online. These subtle markers, from factual accuracy and cultural relevance to tone, consistency, and timing, influence whether people trust a brand’s message, engage with it, or scroll past.

Our analysis of leadership posts on social platforms reveals a pattern. The more authenticity cues a post displayed, the higher the engagement it received. It’s not about relying on one signal but about layering multiple ones together. Posts that showed identity, accuracy, emotional expression, and consistency outperformed those that didn’t. For brands, this insight offers a practical takeaway. Every post can be tested against these cues. The closer the content aligns with them, the more likely it is to spark meaningful engagement. When conversations are filtered through these markers, the most valuable audience feedback comes into focus, the kind that helps brands adjust strategies and connect more deeply with people.

Looking at how tech leaders post on LinkedIn shows just how powerful authenticity cues can be. Piotr Skalski’s celebration of hitting 30,000 GitHub stars combined identity, visuals, community validation, and more - and it drew the highest engagement. Tay Bannerman’s post leaned on accuracy, cultural insight, and emotion, earning slightly less traction, while Oliver Molander’s take on ChatGPT carried fewer cues overall and saw the lowest engagement of the three. This comparison highlights how posts with a richer mix of cues tend to resonate more, while those with fewer signals struggle to spark the same response.

Authenticity isn’t one-dimensional. It’s built from many layers, and brands that balance the scale and efficiency of AI with recognisable human signals will stand out. Those who manage both can achieve more by building trust, relevance, and long-term human connection. Ching Yee Wong, VP of Communications, APEC at Marriott International said, "AI can enhance planning and recommendations, but the human element remains central to the experience. Technology supports efficiency, while cultural sensitivity and personal care must remain human-driven."

How the launch of Chat GPT-5 did not conform with audience expectations

The GPT-5 launch was not the best. The expectations were so high, that audiences knew it was bound to disappoint. Why was it not up to mark? The online vocal users of a brand are the spokespeople that the brand did not choose. These audiences are loyal users of the product and in exchange, they expect that the brand provide them with what they need. The monetary aspect becomes irrelevant if the brand delivers.

When OpenAI launched GPT-5, many long-time users felt let down. The decision to merge earlier models into one version was seen by some as a cost-cutting move, and the disappointment was loudest among the platform’s most loyal audience. Running these reactions through our authenticity cues showed a clear gap in cultural relevance. The release didn’t reflect the expectations or norms of its most vocal users. That’s an important lesson for brands and leaders - audiences want to feel heard. The best way to achieve that is by analysing online conversations through these cues, which can reveal what people truly expect and guide how to respond.


Interested in learning how Isentia can help? Fill in your details below to get access to our latest Authenticity Report and read more about our cues designed to measure brand authenticity.

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Blog
How to rebuild brand trust through authentic communication

Learn the major cues or signals that help PR leaders and brands measure authenticity, to deal with reputation risks and rebuild trust.

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With a population of over 46,000 and a reputation for heritage streetscapes, and parks, the City of Burnside is one of Adelaide’s most well-known residential councils. But managing communications in a busy media landscape is no easy task. The council needed to ensure positive stories reached the public, while also tracking emerging issues and maintaining accurate records to support decision-making and accountability.

The challenge? Like many local governments, the City of Burnside needed a sharper, tailored approach to media monitoring.

The council wanted to:

  • See which local stories were gaining traction
  • Track sentiment and emerging issues early
  • Give executives and council members timely, accurate information
  • Simplify reporting and access hard-to-reach broadcast and parliamentary content

In this case study, we explore how the City of Burnside uses Isentia to:

  • Monitor story impact and public sentiment
  • Spot trends in other councils and anticipate issues
  • Share key updates automatically with leadership and teams
  • Receive proactive alerts and summaries on major events

With Isentia embedded across the organisation, the council can respond confidently, manage reputational risks, and make informed decisions across communications and planning.

Read the full case study or request a demo

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Blog
How Isentia helps the City of Burnside manage its reputation and anticipate complex issues

With a population of over 46,000 and a reputation for heritage streetscapes, and parks, the City of Burnside is one of Adelaide’s most well-known residential councils. But managing communications in a busy media landscape is no easy task. The council needed to ensure positive stories reached the public, while also tracking emerging issues and maintaining […]

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Mass AI-generated content has overwhelmed our social feeds, and that has set a sense of panic among PR leaders. Brand communications were tricky earlier, but this has been exasperated even further by AI content. Audiences have been left confused, whether it be not being able to differentiate between real and fake personalities online or fake statements being circulated to mislead audiences. This has kept leadership wondering how they can cut through and impact their target audiences who are, at the moment, overstimulated with AI-driven content.

We analysed 30M data points between 1st January 2025 - 12th August 2025 globally on social and mainstream media like X, Forums, Online news, LinkedIn, TikTok, Instagram and Facebook. We looked at real world cases of how audiences have been misled to believe something is real, and how this started a domino effect on the content being consumed by the world today.

The rise of synthetic content outranks fact-checkers by a mile

Synthetic media has taken over the internet and audience feeds have been flooded with unrelated and unreliable AI content. What's important to note is that, with mass AI content, unreliability can lead to getting into a dangerous spiral of consuming nonsensical content that does not benefit anybody. As a result, audiences have started to defend the content they see by wanting to only subscribe to what conforms with their expectations. With a decline in the number of fact-checkers, misinformation and disinformation have become rampant.

A real word case was when in the US a squirrel named Peanut “P-Nut” was given euthanasia for being illegally kept by a US citizen, a fake statement by President Donald Trump, in disagreement with the euthanasia by the authorities, was widely circulated on X. Audiences sympathised with this statement and stood by Trump, going as far as gathering support to make him the next President. This was a snowball effect, and the reason this happened was because the audiences had a public figure support what they were already thinking and Trump’s statement conformed with their expectations. Although the statement did not have any AI-involvement, it has become a case in point to understand how audiences perceive AI content. If they like what they see, whether it is human or AI, not a second is spared to confirm its authenticity.

Virtual influencers are creeping in on social media feeds

Mia Zelu, a virtual influencer, grew popular during this year's Wimbledon. On her Instagram, she had uploaded a photo carousel that looked like she was physically there at the All England Club enjoying a drink. At first, she seemed real, but the media and audiences quickly questioned it. She posted the images in July of this year during the tournament with a caption, but was quick to disable her comment section adding to the mystery and debate. There was a lot of online backlash with audiences clearly frustrated with how easily deceiving this could be. Despite the backlash, her follower count grew and her account now has about 168k followers.

The conversations around AI influencers is only just beginning and raises serious questions on authenticity, digital consumption and how AI personas can truly affect audience perceptions - without truly existing.

AI means brands are operating in a space of reduced trust

According to the AI Marketing Benchmark Report 2024, the trust deficit directly impacts brand communications strategies, as 36.7% of marketers worry about the authenticity of AI-driven content, while 71% of consumers admit they struggle to trust what they see or hear because of AI.

Audiences are not rejecting AI outright, but the opacity around it could be dangerous, making their confidence in AI as a tool shaky. This is where PR leaders need to make authentic communication a necessity and not just a "nice-to-have". In times where audiences are doubting whether a message was written by a human or a machine, the value of genuine and sincere human-driven storytelling rises.

Real-world instances where AI as a tool misses

Scepticism towards AI doesn’t just come from high-profile controversies. It shows up in small, everyday moments that frustrate audiences and remind them how fragile trust can be.

  • Grok’s image blunder: A widely shared photo of a young girl begging for food in Gaza was wrongly tagged by Grok as being from Iraq in 2004. The mistake spread quickly across platforms, fuelling anger about misinformation and raising questions about the reliability of AI tools.
  • McDonald’s drive-thru glitch: A customer in the US posted a TikTok showing how AI at a drive-thru added nine extra sweet teas to her order. The error caused by crosstalk from another lane, might seem trivial, but it highlights how automation can fail at simple tasks and how easily those failures go viral when shared online.
  • Air Canada chatbot case: A customer seeking information about bereavement fares was misled by the airline’s chatbot. When the company was asked to explain this, they claimed the chatbot was “responsible for its own actions.” A Canadian tribunal then, rejected this defence and ordered Air Canada to compensate the passenger. The incident drew widespread coverage, reinforcing public concerns that businesses are over-relying on AI without accountability.

Audiences expect to consume "more real and less fake"

The November 2024 Coca-Cola holiday campaign controversy exemplifies how quickly AI-generated content can trigger consumer backlash. When Coca-Cola used AI to create three holiday commercials, the response was overwhelmingly negative, with both consumers and creative professionals condemning the company's decision not to employ human artists. Despite Coca-Cola's defense that they remain dedicated in creating work that involves both human creativity and technology, the incident highlighted how AI usage in creative content can be perceived as a betrayal of brand authenticity, particularly devastating for a company whose holiday campaigns have historically celebrated human connection and nostalgia.

This kind of response to a multinational company really sets the record straight around what audiences expect to consume. PR leaders and marketers need to tread carefully when creating content, making sure there's no over-dependence on AI and that is obvious for anyone to point out there is no human creativity. Authenticity is in crisis only when we let go of our control around AI. This mandates a need for more fact-checkers and more audits around brands and leadership.


Interested in learning how Isentia can help? Fill in your details below to access the full Authenticity Report 2025 that uncovers cues for measuring brand and stakeholder authenticity.

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Blog
AI has saturated audience news and social feeds

Mass AI-generated content has overwhelmed our social feeds, and that has set a sense of panic among PR leaders. Brand communications were tricky earlier, but this has been exasperated even further by AI content. Audiences have been left confused, whether it be not being able to differentiate between real and fake personalities online or fake […]

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