Blog post
October 28, 2024

What Can We Learn About the State of News Audiences in ANZ?

This week, we had the privilege of touring Australia, engaging with media thought leaders in Sydney and Canberra to explore the rapidly shifting media landscape across the region. The conversations centred on evolving patterns in news consumption, the rise of alternative news sources on social platforms, and a marked shift in public trust toward independent journalism. As we discussed these developments, the implications for public relations, communications, and the broader media industry in Australia and New Zealand came into focus, thanks to contributions from notable speakers, including Michelle Ainsworth PSM, Edward O’Daly, Anna Draffin, Shane Allison, and Dr. Lisa Portolan.

News Consumption & Digital Evolution

Digital platforms like TikTok are reshaping how news is delivered and received, especially by younger audiences. Yet reaching audiences effectively demands more than just digital access—authenticity and accessibility are vital.

  • Digital-first engagement: News needs to be on platforms where younger audiences are active.
  • Authenticity is key: Audiences seek credible, transparent sources amid a landscape often riddled with misinformation.
  • The shift to short-form video: Explainable, bite-sized content is crucial for engaging users quickly and effectively.

Independent Journalism on Social Media

Platforms like TikTok and YouTube have given rise to independent journalism, with journalists and content creators leveraging their influence to reach new demographics with tailored, relatable content. For a more in-depth analysis see our report.

  • Rise of niche storytelling: Short, compelling explainers help distil complex issues.
  • Independents vs. traditional outlets: Independent content creators often provide fresh perspectives that traditional media may overlook.
  • Youth-driven news: Independent creators can engage younger audiences effectively by prioritising issues that resonate personally and socially.

Trust in Traditional Media

Trust in legacy news outlets is shifting, with audiences questioning the credibility and motivations of traditional sources. Independent journalists, on the other hand, often resonate due to their perceived authenticity and focus on specific stories.

  • Trust concerns: Audiences sometimes view traditional media with scepticism.
  • The ABC’s mission: Amid evolving media dynamics, outlets like the ABC emphasise transparency and accountability to counter misinformation.
  • Deepfakes and misinformation: Addressing these challenges requires fact-checking and investing in verification efforts.

Misinformation & Fact-Checking

With the rise of misinformation and the challenges posed by AI and deep fakes, reliable fact-checking and transparent communication are more crucial than ever.

  • Transparency on social media: Platforms need to ensure more transparency in their algorithms and fact-checking processes.
  • Challenges in verification: Even experts struggle with the complexity of identifying deep fakes.
  • Role of mainstream media: Investing in fact-checking resources distinguishes credible outlets from those that may prioritise virality over accuracy.

The Future of Journalism in ANZ

Discussions also underscored how journalism must evolve to remain relevant and trusted in ANZ, particularly with the advent of more independent voices.

  • Evolving storytelling: Journalists are increasingly becoming advocates for accuracy and integrity.
  • Media’s role in education: Public sector media plays a critical role in supporting informed citizenry through accessible, accurate news.
  • A collaborative approach: More partnerships across media, academia, and tech are essential to meet the evolving demands of audiences.

In the face of these rapid shifts, the journalism community in Australia and New Zealand is adapting to preserve its value and relevance in today’s ever-changing media landscape.

Our events in Sydney and Canberra underscored the evolving state of journalism in ANZ. Traditional media is adapting to digital-first audiences, while independent journalism rises in importance, especially among younger, more sceptical readers. As social platforms become news sources, maintaining trust, transparency, and quality is essential in combating misinformation.

The future of news in ANZ lies in balancing reach, relevance, and responsibility—leveraging new formats while fostering public trust. We extend our gratitude to our speakers and attendees for enriching these discussions, and we look forward to seeing how the industry continues to thrive and adapt in a digital era.

Interested in learning more? Email us at info@isentia.com

Share

Similar articles

object(WP_Post)#7680 (24) { ["ID"]=> int(48566) ["post_author"]=> string(2) "75" ["post_date"]=> string(19) "2026-07-14 07:25:05" ["post_date_gmt"]=> string(19) "2026-07-14 07:25:05" ["post_content"]=> string(3540) "

Audiences have quietly moved from giving leaders — CEOs and operational leaders — the benefit of the doubt to actively scrutinising them. Smarter communication leaders have realised that content with proof and evidence, over anything performative, is much more valued by audiences.  

Our latest report analyses how top communications leaders are discussed by audiences online and reveals what actually earns trust and reputation in an age of scrutiny.

In the report, we unpack how:

  • Comms leaders' online presence is affected because of increased audience scrutiny
  • Operational leaders out-communicate CEOs and audiences read them as more authentic
  • Proof, people, and place are prioritised in comms leaders' posts — that in turn deepens trust the most
  • Isentia’s AI-built suite of tools can help uncover the right story for the comms leader of today

To access the full report, fill in the form below:

Discover our Lumina AI suite here.


" ["post_title"]=> string(50) "How can leaders communicate in an age of scrutiny?" ["post_excerpt"]=> string(177) "This report analyses how comms leaders are constantly adapting their content online as a result of increased audience scrutiny - in order to earn trust and maintain reputation. " ["post_status"]=> string(7) "publish" ["comment_status"]=> string(4) "open" ["ping_status"]=> string(4) "open" ["post_password"]=> string(0) "" ["post_name"]=> string(49) "how-can-leaders-communicate-in-an-age-of-scrutiny" ["to_ping"]=> string(0) "" ["pinged"]=> string(0) "" ["post_modified"]=> string(19) "2026-07-15 03:14:40" ["post_modified_gmt"]=> string(19) "2026-07-15 03:14:40" ["post_content_filtered"]=> string(0) "" ["post_parent"]=> int(0) ["guid"]=> string(32) "https://www.isentia.com/?p=48566" ["menu_order"]=> int(0) ["post_type"]=> string(4) "post" ["post_mime_type"]=> string(0) "" ["comment_count"]=> string(1) "0" ["filter"]=> string(3) "raw" }
Blog
How can leaders communicate in an age of scrutiny?

This report analyses how comms leaders are constantly adapting their content online as a result of increased audience scrutiny – in order to earn trust and maintain reputation.

object(WP_Post)#12060 (24) { ["ID"]=> int(47963) ["post_author"]=> string(2) "75" ["post_date"]=> string(19) "2026-06-03 02:01:58" ["post_date_gmt"]=> string(19) "2026-06-03 02:01:58" ["post_content"]=> string(5651) "

There is a new frontier where public perception is shaped: Large Language Models. Right now, LLMs are answering critical questions about your organisation. What are they saying? And more importantly, which sources are shaping those answers?

To navigate this landscape, public relations professionals don't need generic tools, but rather technology that speaks their language, and addresses the realities of a changed media and informational landscape.

That is why we're unveiling Lumina AI View, the latest addition to our intelligent suite of AI tools from Isentia. Trained specifically on the workflows and challenges of modern PR & communications, Lumina AI View helps you understand exactly what AI knows about you, and how it learned it.

A new standard for AI visibility

AI View tracks your citation strength and source quality alongside those of your competitors, giving you a clear view of where you hold authority and where you have gaps.

Lumina AI View maps your AI reputation from the ground up, allowing you to:

  • See which sources matter: When tools such as ChatGPT or Gemini discuss your organisation, which outlets do they cite? Track your source footprint over time and view the impact of key target media on how you’re discussed. We measure your citation strength and source quality alongside those of competitors, giving you a clear view of where you have authority and where you have gaps.
  • Gain industry-specific insight: Your competitors get cited from Financial Times and Bloomberg. You get cited on Reddit. Each brings opportunity – and risk. Discover how you measure up against industry standards, and target the sources that actually influence how AI represents you.
  • Catch narrative shifts early: AI responses change when new sources appear, sentiment shifts, or old controversies resurface. Get alerts when citation patterns change suddenly, before they impact the way you’re perceived by stakeholders.

Measure your progress: From media monitoring to full media intelligence

Lumina AI View is built on the principle that insights get stronger with repeated measurement. To help you maintain a clear view of your reputation, our proprietary scoring system provides regular updates that show you:

  • Evolving trends in how sources cite your organisation
  • Competitive standing and benchmark metrics
  • Where models differ in information presented, and sources cited 

Whether you run it weekly, on-demand, or whenever you need a check-in, patterns will emerge, trends will become clear, and you will build a baseline that makes any sudden narrative changes both comprehensible and the prerequisite to action.

Lumina AI View is part of Lumina AI, a comprehensive suite of AI tools built specifically for communicators. Our Lumina suite evolves traditional media monitoring into narrative intelligence, enabling you to truly understand how perceptions form, evolve, and impact your reputation.


Get in touch to register your interest and see what Lumina AI View can do for you.

" ["post_title"]=> string(66) "Introducing Lumina AI View: AI Visibility Built for PR & Comms" ["post_excerpt"]=> string(158) "Lumina AI View, the latest in Isentia's AI suite, is trained on PR & comms workflows to help you understand what AI knows about you — and how it learned it." ["post_status"]=> string(7) "publish" ["comment_status"]=> string(4) "open" ["ping_status"]=> string(4) "open" ["post_password"]=> string(0) "" ["post_name"]=> string(59) "introducing-lumina-ai-view-ai-visibility-built-for-pr-comms" ["to_ping"]=> string(0) "" ["pinged"]=> string(0) "" ["post_modified"]=> string(19) "2026-07-15 03:12:57" ["post_modified_gmt"]=> string(19) "2026-07-15 03:12:57" ["post_content_filtered"]=> string(0) "" ["post_parent"]=> int(0) ["guid"]=> string(32) "https://www.isentia.com/?p=47963" ["menu_order"]=> int(0) ["post_type"]=> string(4) "post" ["post_mime_type"]=> string(0) "" ["comment_count"]=> string(1) "0" ["filter"]=> string(3) "raw" }
Blog
Introducing Lumina AI View: AI Visibility Built for PR & Comms

Lumina AI View, the latest in Isentia’s AI suite, is trained on PR & comms workflows to help you understand what AI knows about you — and how it learned it.

Ready to get started?

Get in touch or request a demo.