Blog post
February 1, 2021

Australia’s Great Vaccine Roll Out: Communicating through the COVID-19 Inoculation Initiative

Vaccination communication

We are fast approaching one of the largest health undertakings in 60 years, since the move to eradicate polio in the 1950’s. Australia’s vaccination initiative presents a mammoth challenge for everyone, particularly communicators. From government at all levels, to aged and health care services, to logistics providers as we distribute the vaccine; to the business community at large, such as corporates & NGOs. From the retail sector right through to education, travel and tourism, this impacts all of us as we work through the mass inoculation initiative of 2021.

With that in mind, planning and tracking, and measuring the execution of your communications strategy has never been more important. At Isentia, our Insights and Research team can support you with this important task, with a range of media intelligence and in-depth analysis solutions to help.

It’s also important to note that our research is not just for the PR & Media team, it’s used at all levels of an organisation across multiple role types, from HR teams, through to Strategy & Engagement teams. We just use the media (including social media), and/or the general public through our survey capabilities as a source of information. 

Here are some of the questions we can help answer and some ways we can support you around the COVID-19 vaccination roll out:

How do I track the effectiveness of our communication on vaccination?

Isentia Policy Insights is a great way to understand how your initiatives and approaches are being received. Isentia will help you to navigate through the communication stages of vaccination and policy/regulation around vaccine directives, tracking your effectiveness. Using a customised approach to meet your needs Isentia can draw upon contextual social media analysis, survey data and traditional media analysis. This can help you to understand what narratives are being put into the market, how people are reacting to them and how attitudes are shifting. Most importantly for policy analysis, Isentia always digs deeper than just assessing attitudes and narratives to assess risks and opportunities for your organisation and help you plan your communications strategy. For example, you could deep dive into the conversations around vaccine hesitancy and look at addressing trending topics around this.


I’m planning our communications strategy around the vaccine and would like to understand what’s worked in other countries who are already in the execution phase of their vaccination roll out.

Isentia’s International Media Insights will allow you to analyse media coverage from other countries around the world, to examine some of the emerging issues, message cut through, and considerations which could be applied to your strategy and remit. Isentia’s International Media Analysis is an ideal way to leverage the benefit of Australia’s position, where we can learn from other countries who have gone before us with the vaccine. Isentia can provide you with in depth research and evaluation of other countries vaccination communication programs. This combined with a pulse check of the current sentiment and issues around vaccination in the Australian media would be a powerful tool, for evidence and research-based planning.


Vaccination can be contentious, how can I stay across the broader narratives and look for risk and opportunities that are relevant to my communication?

Isentia’s Insights team can help you identify what narratives are being discussed in traditional media and how conversations are evolving on social media. Through contextual social media analysis we can see the effect of different communications on public response, and our audience sentiment analysis can look at how various people are thinking and feeling about the vaccine and how they respond to new information. Our award-winning Insights team has decades of communications experience at its disposal, and doesn’t just analyse data for you but can help to workshop the findings and discuss effective communication strategies in a volatile period.


How can I see the most influential voices on vaccination, is there anything I can learn from who leads the discussion?

Isentia can help you identify the highest impact influencers, what they are saying and where their messaging aligns with yours as well as where it diverges. Using our Media Impact Score we can provide a standardised methodology to assess the effectiveness of each influencer to provide you with a data-driven method to identify key targets. We can also categorise those targets so that you not only know who to contact, but about what. We are experts in isolating and identifying nuanced mischaracterisations that are being communicated to the market and help you more effectively work to counteract misinformation about your policy and activities but also about issues like vaccines in general.


I work in the aged care sector, I want to understand my position and overall reputation – I want to use the vaccination approach to rebuild some trust, particularly following the Aged Care Royal Commission

Reputation and Audience Sentiment Analysis at Isentia combines survey and social media research to assess what people are thinking and saying about a brand or an issue, and most importantly what’s driving those opinions. The aim of our research is not only to provide you with benchmarks and an overview of opinion, but to help drive strategic and tactical conversations within your organisation about your communications activities.


How do I stay across the issue broadly? I want to track what’s being said around vaccinations in Australia.

Isentia has a number of Daily Briefing options available, from daily weekdays, or 7 days a week coverage or a weekly subscription. This round up of key news, collated by an expert editor provides a snapshot of coverage relating to the vaccination, so you are fully informed. This serves as a tool for tactical response on a day to day basis, and helps you manage your response to a story that is constantly developing and changing rapidly. With the Daily COVID Vaccination Briefing, we make sure you haven’t missed any key stories, and will help you digest the key information as quickly as possible so that you are fully prepared for the day ahead.


I need to communicate with non-English audiences around the vaccination. How can I gain trust and confirm that my message is being heard?

At Isentia, we have a CALD media monitoring service which monitors non-English print publications along with online sources. We can also analyse the effectiveness of your communications through media analysis, and identify any misinformation and ensure your messages are getting traction.


To learn more or to speak to a consultant, get in touch today.

Share

Similar articles

object(WP_Post)#7639 (24) { ["ID"]=> int(48739) ["post_author"]=> string(2) "75" ["post_date"]=> string(19) "2026-07-23 02:33:57" ["post_date_gmt"]=> string(19) "2026-07-23 02:33:57" ["post_content"]=> string(14557) "

The Australian public’s reaction to government reforms and leaders was especially eventful. Debates about campus safety by the Royal Commission, a tax deal between Labor and the Greens unsettling the finance and property sectors, and a speech on “monoculture” by Pauline Hanson shifting opinion polls in an unexpected way; were three complex stories that saw audiences taking different sides, leading to many perspectives and angles.

We used Isentia's Lumina to track the different viewpoints, key people, and stories with the largest volume and audience. Over four weeks (22 June to 17 July), we found 62 unique perspectives and nearly 900 media items across these three stories.

Key Stories, Key Drivers

Here’s a quick overview:

The Royal Commission on campus anti-semitism

The Royal Commission on Antisemitism and Social Cohesion’s hearings on university campuses was the biggest story by far. In less than a week, it drew 33 perspectives and 453 media items, reaching over 628k audiences. The story’s size came from the many institutions involved—student groups, representative bodies, and the federal government—each offering their own view on the same testimony.

Pro-Palestinian advocacy groups had the widest reach, making up about a third of all coverage. Spokespeople like Yasmine Johnson from Students for Palestine and Nasser Mashni from the Australia Palestine Advocacy Network told the commission their campus protests are a legitimate justice movement. They also raised concerns that criticism of government policy is being confused with antisemitism, which they say limits open debate.

Jewish student and staff groups also received significant coverage, making up about a fifth of the total. The Australian Union of Jewish Students described campuses where some students feel hesitant to attend and highlighted gaps in how universities handle complaints and support those affected. Most of this coverage came from wire services and was widely shared across news outlets like The Australian or the Midwest Times.

The federal government provided a third perspective, with similar coverage. Education Minister Jason Clare said universities had been slow to act and announced plans to tighten governance standards. This includes clearer anti-racism policies covering both antisemitism and Islamophobia. Reports also noted that TEQSA, the regulator, warned universities about outside groups joining campus protests, and the government’s antisemitism envoy suggested universities could face funding cuts if they do not do enough.

The Labor-Greens Tax Deal

The second-biggest story was more focused but still managed to stir strong reactions. Labor’s deal with the Greens to close a borrowing loophole for self-managed super funds, in return for Greens support on capital gains tax and negative gearing changes, led to 22 perspectives and 232 media items, reaching nearly 177k audiences.

The government, supported by the Greens, presented the deal simply — it closed a loophole that allowed wealthy investors to use their super funds to compete with first-home buyers at auctions. Treasurer Jim Chalmers cited a 2014 recommendation to support the change, and Greens treasury spokesman Nick McKim called it a win against "wealthy property investors."

The Greens, however, took a tougher stance and received similar coverage for saying the deal was only a partial win. They argued that allowing existing arrangements to continue would let Labour protect wealthy investors rather than renters, and said the housing crisis would now be "squarely of Labor's design." This shows that support from a governing partner does not always mean they are satisfied, as Country News highlighted.

Finance and business groups pushed back with nearly as much coverage. The Self-Managed Super Fund Association and the Australian Finance Industry Association said the borrowing rules did not pose a systemic risk and argued that regulators should focus on "aggressive marketing" and property spruiking, not legitimate investors. The Australian Chamber of Commerce and Industry warned that the wider capital gains tax changes could hurt business investment. ABC News gave the most detailed account of this perspective, noting the sector was "surprised" by how the deal was made.

Pauline Hanson’s monoculture speech

This story had the fewest perspectives (just seven) but still reached nearly 236k people through 210 media items. That’s a bigger audience than the tax story, which had three times as many viewpoints.

The story began when Pauline Hanson used a National Press Club speech to argue that Australia should replace multiculturalism with a single "monoculture." She cited Paul Hogan and the Socceroos as examples. The backlash was quick and unexpected and Hogan himself called her a "pelican" and said her views were racist. His response ended up shaping the story more than her monoculture speech.

What makes this story notable is what happened afterward. Two polls, Newspoll and Redbridge, showed One Nation’s primary vote dropping by about two points (Dairy News Australia) and Hanson’s personal approval falling ten points into negative territory. Labor regained a narrow lead and Labor minister Murray Watt quickly described the numbers as a "reality check,". This framing spread almost as widely as the original speech, as the Bendigo Advertiser reported.

The speech and the poll results are really one story seen from three sides — Hanson’s message, her critics’ reactions, and Labor’s use of the polling. Each angle received similar coverage, showing that the speech missed its mark and gave the government a useful talking point.

How does this inform PR & Comms Strategy?

First, the number of perspectives in a story is important. A story with many viewpoints, like the antisemitism hearings, needs a different monitoring approach than one with just a few, because the loudest voices might not always be the most important.

Second, pay attention when several perspectives are about the same size, as in the tax deal. If no single viewpoint stands out, the issue is likely still being debated. It’s a good idea to check back after some time instead of treating the first coverage as the final answer.

Third, compare any polarising message to the Hanson example before recommending it to a client. The numbers show that a divisive message can get attention but still turn public opinion against the speaker.

Conclusion

What links these stories is how much is lost when they are reduced to just two sides. The antisemitism hearings, the tax deal, and Hanson’s polling drop were all more complex than their main headlines suggested.

That’s why it’s valuable to track a story by its different perspectives and key drivers. See what Lumina can reveal for your industry or clients, and check out more analysis like this on the Isentia blog


" ["post_title"]=> string(61) "Who really shaped Australia's latest social cohesion debates?" ["post_excerpt"]=> string(170) "See how Isentia's Lumina tracked 62 perspectives across 3 major Australian stories, revealing how media coverage really spreads and who ends up controlling the narrative." ["post_status"]=> string(7) "publish" ["comment_status"]=> string(4) "open" ["ping_status"]=> string(4) "open" ["post_password"]=> string(0) "" ["post_name"]=> string(59) "who-really-shaped-australias-latest-social-cohesion-debates" ["to_ping"]=> string(0) "" ["pinged"]=> string(0) "" ["post_modified"]=> string(19) "2026-07-23 02:35:20" ["post_modified_gmt"]=> string(19) "2026-07-23 02:35:20" ["post_content_filtered"]=> string(0) "" ["post_parent"]=> int(0) ["guid"]=> string(32) "https://www.isentia.com/?p=48739" ["menu_order"]=> int(0) ["post_type"]=> string(4) "post" ["post_mime_type"]=> string(0) "" ["comment_count"]=> string(1) "0" ["filter"]=> string(3) "raw" }
Blog
Who really shaped Australia’s latest social cohesion debates?

See how Isentia’s Lumina tracked 62 perspectives across 3 major Australian stories, revealing how media coverage really spreads and who ends up controlling the narrative.

object(WP_Post)#12068 (24) { ["ID"]=> int(47963) ["post_author"]=> string(2) "75" ["post_date"]=> string(19) "2026-06-03 02:01:58" ["post_date_gmt"]=> string(19) "2026-06-03 02:01:58" ["post_content"]=> string(5651) "

There is a new frontier where public perception is shaped: Large Language Models. Right now, LLMs are answering critical questions about your organisation. What are they saying? And more importantly, which sources are shaping those answers?

To navigate this landscape, public relations professionals don't need generic tools, but rather technology that speaks their language, and addresses the realities of a changed media and informational landscape.

That is why we're unveiling Lumina AI View, the latest addition to our intelligent suite of AI tools from Isentia. Trained specifically on the workflows and challenges of modern PR & communications, Lumina AI View helps you understand exactly what AI knows about you, and how it learned it.

A new standard for AI visibility

AI View tracks your citation strength and source quality alongside those of your competitors, giving you a clear view of where you hold authority and where you have gaps.

Lumina AI View maps your AI reputation from the ground up, allowing you to:

  • See which sources matter: When tools such as ChatGPT or Gemini discuss your organisation, which outlets do they cite? Track your source footprint over time and view the impact of key target media on how you’re discussed. We measure your citation strength and source quality alongside those of competitors, giving you a clear view of where you have authority and where you have gaps.
  • Gain industry-specific insight: Your competitors get cited from Financial Times and Bloomberg. You get cited on Reddit. Each brings opportunity – and risk. Discover how you measure up against industry standards, and target the sources that actually influence how AI represents you.
  • Catch narrative shifts early: AI responses change when new sources appear, sentiment shifts, or old controversies resurface. Get alerts when citation patterns change suddenly, before they impact the way you’re perceived by stakeholders.

Measure your progress: From media monitoring to full media intelligence

Lumina AI View is built on the principle that insights get stronger with repeated measurement. To help you maintain a clear view of your reputation, our proprietary scoring system provides regular updates that show you:

  • Evolving trends in how sources cite your organisation
  • Competitive standing and benchmark metrics
  • Where models differ in information presented, and sources cited 

Whether you run it weekly, on-demand, or whenever you need a check-in, patterns will emerge, trends will become clear, and you will build a baseline that makes any sudden narrative changes both comprehensible and the prerequisite to action.

Lumina AI View is part of Lumina AI, a comprehensive suite of AI tools built specifically for communicators. Our Lumina suite evolves traditional media monitoring into narrative intelligence, enabling you to truly understand how perceptions form, evolve, and impact your reputation.


Get in touch to register your interest and see what Lumina AI View can do for you.

" ["post_title"]=> string(66) "Introducing Lumina AI View: AI Visibility Built for PR & Comms" ["post_excerpt"]=> string(158) "Lumina AI View, the latest in Isentia's AI suite, is trained on PR & comms workflows to help you understand what AI knows about you — and how it learned it." ["post_status"]=> string(7) "publish" ["comment_status"]=> string(4) "open" ["ping_status"]=> string(4) "open" ["post_password"]=> string(0) "" ["post_name"]=> string(59) "introducing-lumina-ai-view-ai-visibility-built-for-pr-comms" ["to_ping"]=> string(0) "" ["pinged"]=> string(0) "" ["post_modified"]=> string(19) "2026-07-15 03:12:57" ["post_modified_gmt"]=> string(19) "2026-07-15 03:12:57" ["post_content_filtered"]=> string(0) "" ["post_parent"]=> int(0) ["guid"]=> string(32) "https://www.isentia.com/?p=47963" ["menu_order"]=> int(0) ["post_type"]=> string(4) "post" ["post_mime_type"]=> string(0) "" ["comment_count"]=> string(1) "0" ["filter"]=> string(3) "raw" }
Blog
Introducing Lumina AI View: AI Visibility Built for PR & Comms

Lumina AI View, the latest in Isentia’s AI suite, is trained on PR & comms workflows to help you understand what AI knows about you — and how it learned it.

Ready to get started?

Get in touch or request a demo.