Thought Leadership
A targeted stakeholder engagement strategy in 4 steps
To have an impactful stakeholder engagement strategy you must use the right data-led insights to drive interest in your objectives.
Isentia, the leading media intelligence and insights solutions provider in the Philippines and Asia-Pacific, has created a report documenting the first 30 days of the Philippine Presidential Election campaigns.
The Philippine presidential candidates have had various campaign strategies since their announcements via mainstream and social media. The public has had varied reactions to their movements.
The study seeks to comprehend the themes and sentiments of the media and digital public discussions on the identified candidates since the official campaign period from 8 February 2022 to 9 March 2022.
This Isentia initiative has undergone quality checks by Isentia’s insights counterparts from Indonesia and Vietnam to ensure an unbiased analysis.
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Research, measurement and evaluation needs to promote action with relevant stakeholders including the general public. It’s easy to fall into a trap of measuring something because you think you should or because someone has asked for a few charts on a communication team's activity. But your stakeholder engagement strategy is missing an opportunity to create long term impact with key audiences.
Stakeholders (internal and external) are an effective resource for driving change and shifting narratives. Stakeholders are a crucial avenue for advocacy of communications activity but are usually not provided with the necessary information. They need motivation to change their behaviour and support your objectives.
A project that champions this is the Media and Gender research the Isentia insights team produced with Sport New Zealand. This research examines how women are portrayed across sports news in New Zealand and shines a light on where there is work to do. The research itself is engaging and builds rich insight into an area often not looked at on this scale. The most success lies in how research helped motivate and support behaviour change within the primary stakeholder - the media.
Editor of The LockerRoom, Suzanne McFadden, said this study encourages national representation of women in sport,
“A surge in women's sport in NZ media, but a fall in female bylines, highlight the latest Sport NZ study - which also shows where LockerRoom leads the pack.”
Jennie Wylie, Netball New Zealand’s Chief Executive said to Radio New Zealand, that media coverage plays a vital role in female participation in sports,
"What we do know is the cost of our young people not participating in sport, and the gap for young women and girls in that participation, it plays out in terms of media coverage, so if you can't see it, you can't be it."
Sport New Zealand was able to build a stakeholder engagement strategy using data and research that goes beyond numbers. It encourages those at the source of reporting to strive to improve.
Here are some tips on how to rethink your approach to research and evaluation, so your organisation can do the same:
It’s easy to fall into the measurement trap of focusing on your own activity and neglect your audience and sector. It’s important to understand if your communication is successful, but you're missing key opportunities (and threats) that you can only see if your research lens is wider.
Research performs at its best when used to determine where you should be going instead of only where you’ve been. Bring research into your planning early and give insight into what your audiences already experience as well as their responses and their preferences, so you can tailor your organisation’s activity based on evidence.
Engage all your stakeholders in the research process and as early as possible to increase their investment in the results, regardless if it means changing their own behaviour. The more measurement and research is collaborative and unites stakeholders within a common purpose, the more effectively it will spur change.
Changing audiences and information requires your organisation’s research lens to focus on what's relevant to your objectives and audiences.
Ultimately, research should help drive conversations, and in those conversations is where you can create change. It doesn’t always work the first time, so be persistent - it’s worth it!
Contact us to discuss how we can create a tailored measurement programme that supports your goals.
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With consumers taking more of an interest in living a sustainable lifestyle, many companies are prompted to take steps to reduce their environmental impact and embrace sustainability.
However, what happens when companies make false claims that they are more sustainable than they actually are? This is where greenwashing comes in. Greenwashing is when a brand frames itself to be environmentally conscious for marketing purposes but is not making any notable sustainability efforts.
We analysed conversations on greenwashing among Malaysia's social media users powered by Pulsar's data.
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Our study shows that the term "greenwashing" is not as widely used when consumers call out practices that mislead the people with positive communications on environmental and sustainability practices when it is not.
'Investment', 'banking', 'ESG', and 'sustainability’ are just some of the keywords most commonly used when Malaysians talk about greenwashing.
Consumers tend to be sceptical and raise concerns with sustainability claims as they question the effectiveness and legitimacy of such initiatives. Some have linked such "green efforts" as a tactic for cost-cutting and even for financial gains.
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Malaysians talking about greenwashing online lean slightly more towards males. In terms of age group, the 18 to 24 years old have shown stronger interest in the topic.
They are most interested in watching movies and TV and have high media affinity with some of the nation’s prominent media outlets such as Astro Awani, The Star, and Bernama. They tend to be sentimental, particular, and analytical.
The top three audience segments we have identified talking about greenwashing are The Green Lovers, The Informers, and the Activists
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The Informers, on the other hand, follow media outlets such as Astro Awani, The Star, and Bernama and tend to share content that concern the people with their networks. Their desire for organisation drives the choices that they make.
The Activists describe themselves as advocates for social issues. They follow political figures such as Khairy Jamaluddin, Syed Saddiq, and Hannah Yeoh. They are philosophical, authority-challenging, and empathetic.
Despite having different interests, their purchase decisions are likely to be influenced by online advertisements, brand names, and social media.
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Sustainable businesses are focused on continuous improvement and long-term goals. They seek to promote the health of a company and the community in which it operates while balancing these goals with the need to develop profit.
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However, despite efforts to campaign for sustainability and adhere to ESG (Environmental, Social, and Governance) standards, some industries such as banking, oil and gas, and fast fashion have been called out for greenwashing.
Consumers have also pointed out initiatives such as the RM0.20 plastic bag pollution charges by the public sector for missing the ESG mark for seemingly profiting from the use of plastic bags.
Generally, these sectors have been criticised for failing to fulfil their 'green commitments’ adequately.
Greenwashing can be harmful to a company’s reputation in the long run. As many consumers are focusing on ‘conscious consumerism’, companies are expected to live up to their sustainability goals.
Get in touch with Isentia today to learn more about what consumers are saying about your company and brand in relation to greenwashing.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure="1_2,1_2" _builder_version="4.17.6" _module_preset="default" global_colors_info="{}"][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_button button_url="https://www.isentia.com/contact-us/" url_new_window="on" button_text="Contact Us | Isentia" button_alignment="center" _builder_version="4.17.6" _module_preset="default" custom_button="on" button_text_size="16px" button_text_color="#0267ec" button_use_icon="off" global_colors_info="{}"][/et_pb_button][/et_pb_column][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_button button_url="https://www.isentia.com/get-to-know-pulsar/" url_new_window="on" button_text="Meet the Pulsar team " button_alignment="center" _builder_version="4.17.6" _module_preset="default" custom_button="on" button_text_size="16px" button_text_color="#0267ec" button_use_icon="off" global_colors_info="{}"][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.17.0" _module_preset="default" min_height="202px" custom_margin="1px|||||" custom_padding="36px||0px|||" global_colors_info="{}"][et_pb_row column_structure="3_4,1_4" _builder_version="4.17.0" _module_preset="default" min_height="64px" custom_margin="-1px|auto||auto||" custom_padding="||5px|||" global_colors_info="{}"][et_pb_column type="3_4" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" width="100%" custom_margin="|0px|||false|false" custom_padding="|0px|||false|false" global_colors_info="{}"]Greenwashing is when a company falsely promotes their products or services as environmentally friendly. Is it effective in Malaysia?
Credit keeps the world economy moving, with Visa, Mastercard and American Express brand names easily identifiable across the globe.
These providers have traditionally been part of the world’s invisible machinery for most of the world. And yet, looking at the sharp incline in social mentions from 2019 to 2022, we can see a definitive shift taking place, with each of these brands increasingly becoming part of conversations worldwide.
This report will explore the associations attached to each brand, the audiences engaging in the global conversation, and how spending behaviours and customer incentives intersect with these different audiences and online communities.
To do so, we analysed over half a million English-language posts between October 2021 – February 2022 from the UK, USA, Australia, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Cambodia, the Philippines, Laos and Brunei.
The data sources, meanwhile, include Twitter, Reddit, and other forums.
You may download the full whitepaper by filling up the form below to learn more about this report.
Get in touch or request a demo.