Scoot, a low-cost carrier that provides flights predominantly within Asia, faced seven major flight delays in the last few months of 2018
Technical issues caused 356 passengers on the affected flight to be stranded in Taipei for almost two days. As replacement parts had to be flown in from overseas, delays were prolonged. In light of Scoot’s recent flight delay issues, this whitepaper seeks to use Scoot’s TR899 flight delay as a case study to explore media conversations surrounding the incident. Find out what is Isentia’s take to service recovery, crisis management PR approach, and how the lack of communication would lead to potential consequences.
Your submission was successfully received and someone will be in touch shortly.
In this crisis management blog series we have looked at different leadership profiles based on their media coverage. From disruptive leaders that charge ahead and promote themselves along with their brand, to corporate leaders who are hesitant to build this kind of profile and instead promote a company wide view.
When a crisis hits, how a leader acts, responds and behaves can often determine the outcome. The first few hours after a crisis or an event can be chaotic.
It’s a topic hot on the lips of many, but if you’re a communications professional you know the power a crisis can hold to make or break a business, career or the 24-hour news cycle.
Measles cases are rapidly increasing in Hong Kong recently which arousing public concerns about measles infections. More cases are expected to surface in Hong Kong, people are scrambling vaccines and fearing the outbreak of measles around the city. In this whitepaper, we will cover how measles outbreak would become a potential crisis in Hong Kong and how can crisis be predicted.
Get in touch or request a demo.