Blog post
June 25, 2019

What to expect from the Internet of Things in 2018

The Internet of Things (IoT) has the potential to transform the way we work and live, saving money, time and resources. We’re about to see an explosion in growth as companies finally begin to deliver on its promises. Here’s what you can expect from IoT in 2018.

The convergence of the digital and physical worlds enabled by IoT is already being embraced by businesses making use of the 16 billion connected devices. By 2025, Cisco estimates there will over 80 billion IoT endpoints. That’s more than ten for each person on the planet.

The Internet of Things (IoT) bridges the physical and digital worlds, bringing them closer together. In 2018, Forrester claims there will be a shift from ‘experiment to business scale’ as businesses begin to harness the power of IoT at scale.

According to GE research, cost savings are the biggest driver for 69% of European businesses forging ahead with IoT. IoT isn’t simply about introducing new technology. It’s a process that involves using data and insight captured from the billions of connections to drive business change.

What can IoT do?

“At the center of everything we do is a product or a thing. You are either making that thing or you’re connecting it.” Says Richard Spencer, Isentia’s CMO. IoT can be used to help businesses reduce manufacturing and operating costs, saving money through process. But it can do much more, Spencer says, offering businesses the “opportunity for true business transformation.”

Process reengineering using IoT can help businesses move ahead. Smarter, leaner and faster manufacturing has seen 82% of businesses who use IoT experience efficiencies, 49% having fewer product defects and 45% seeing increased customer satisfaction.

Rolls Royce collects data from 25 sensors embedded in its massive Trent engines to help it predict potential failures before they happen. In a business where margins are tight and downtime can destroy profits, the organisations Engine Health Management (EHM) team is using IoT to proactively change their business model.

A huge amount of data captured by Microsoft’s Azure IoT suite can be used to improve the relationship Rolls Royce has with its customers. They’re strategically deploying IoT to gain a competitive advantage by delivering value.

The insights gained from detailed operational information can be used to help airlines operate more efficiently, reducing their fuel costs and carbon footprint.

Stepping into the digital future

We’ve seen modest pace of adoption for IoT but things are about to speed up dramatically. In 2018, we will start to see intelligent IoT products and solutions across all business verticals as business step into the digital future.

Manufacturing

Businesses will increasingly use IoT to improve processes and procedures, saving time, money and resources. Centralised monitoring and predictive maintenance of manufacturing equipment can reduce downtime for manufacturers like Airbus, working across their European production facilities.

Travel & Hospitality

A cheap and simple RFID tag in a pallet is all that’s necessary for DHL to track its progress through its global distribution network.  Increased efficiency helps to save costs, with real-time data shared with customers increasing satisfaction.

Life sciences

Real-time monitoring through IoT technology can be used to help diabetes patients adhere to medical treatment regimes. Notifications can be used to keep patients, their families and carers informed and aware of what has been taken and when.

Retail and consumer goods

Wal-Mart throws away US$40 million worth of food every year. IoT technology is helping the food giant to reduce waste. A cheap sensor on a freezer door that can alert a member of staff if it’s left open can save hundreds of dollars in lost produce. Across their entire retail estate it can save millions.

IoT Security

The march of progress isn’t always inexorable; there are barriers to over-come. The biggest concern businesses and customers have with IoT is often security. Every endpoint is a potential access point to hackers. As interconnectivity increases, so does the potential impact of a hack. It’s not just business that are worried – 66% of those interviewed in a UK survey expressing high levels of concern about the security of their connected devices.

The Internet of things Security Foundation has suggested a series of principles for IoT security. Adoption isn’t mandatory, but as IoT develops at pace the systems, procedures and processes will need to become standardised. It’s likely we’ll see a greater push in 2018 for an IoT standard, and with it a greater focus on the security challenges posed by the billions of connected devices coming IoT.

Closer collaboration to solve security issues could help tackle a perennial problem that affects new tech: interoperability. Management consultants McKinsey estimate that 60% of the value that IoT systems may create could be locked by a lack of interoperability. In 2018 we’re likely to see the coalescence around platforms and the emergence of universal standards that can help to accelerate the adoption of IoT, and ensure that this value is captured.

Blueprint for change

The potential for IoT is incredible, but new implementations aren’t always successful. In fact, research has found that 60% of deployments don’t even make it off the drawing board.

2018 is the year that organisations need to start considering the full potential of IoT for products and processes, thinking more strategically about how it could impact and improve the way they do business.

The decision for businesses in 2018 isn’t about whether to start exploring IoT. “Either you are all in or your competition is going to eat your lunch” Spencer says. “It’s going to be everywhere.”

Richard Spencer, CMO, Isentia

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The Australian public’s reaction to government reforms and leaders was especially eventful. Debates about campus safety by the Royal Commission, a tax deal between Labor and the Greens unsettling the finance and property sectors, and a speech on “monoculture” by Pauline Hanson shifting opinion polls in an unexpected way; were three complex stories that saw audiences taking different sides, leading to many perspectives and angles.

We used Isentia's Lumina to track the different viewpoints, key people, and stories with the largest volume and audience. Over four weeks (22 June to 17 July), we found 62 unique perspectives and nearly 900 media items across these three stories.

Key Stories, Key Drivers

Here’s a quick overview:

The Royal Commission on campus anti-semitism

The Royal Commission on Antisemitism and Social Cohesion’s hearings on university campuses was the biggest story by far. In less than a week, it drew 33 perspectives and 453 media items, reaching over 628k audiences. The story’s size came from the many institutions involved—student groups, representative bodies, and the federal government—each offering their own view on the same testimony.

Pro-Palestinian advocacy groups had the widest reach, making up about a third of all coverage. Spokespeople like Yasmine Johnson from Students for Palestine and Nasser Mashni from the Australia Palestine Advocacy Network told the commission their campus protests are a legitimate justice movement. They also raised concerns that criticism of government policy is being confused with antisemitism, which they say limits open debate.

Jewish student and staff groups also received significant coverage, making up about a fifth of the total. The Australian Union of Jewish Students described campuses where some students feel hesitant to attend and highlighted gaps in how universities handle complaints and support those affected. Most of this coverage came from wire services and was widely shared across news outlets like The Australian or the Midwest Times.

The federal government provided a third perspective, with similar coverage. Education Minister Jason Clare said universities had been slow to act and announced plans to tighten governance standards. This includes clearer anti-racism policies covering both antisemitism and Islamophobia. Reports also noted that TEQSA, the regulator, warned universities about outside groups joining campus protests, and the government’s antisemitism envoy suggested universities could face funding cuts if they do not do enough.

The Labor-Greens Tax Deal

The second-biggest story was more focused but still managed to stir strong reactions. Labor’s deal with the Greens to close a borrowing loophole for self-managed super funds, in return for Greens support on capital gains tax and negative gearing changes, led to 22 perspectives and 232 media items, reaching nearly 177k audiences.

The government, supported by the Greens, presented the deal simply — it closed a loophole that allowed wealthy investors to use their super funds to compete with first-home buyers at auctions. Treasurer Jim Chalmers cited a 2014 recommendation to support the change, and Greens treasury spokesman Nick McKim called it a win against "wealthy property investors."

The Greens, however, took a tougher stance and received similar coverage for saying the deal was only a partial win. They argued that allowing existing arrangements to continue would let Labour protect wealthy investors rather than renters, and said the housing crisis would now be "squarely of Labor's design." This shows that support from a governing partner does not always mean they are satisfied, as Country News highlighted.

Finance and business groups pushed back with nearly as much coverage. The Self-Managed Super Fund Association and the Australian Finance Industry Association said the borrowing rules did not pose a systemic risk and argued that regulators should focus on "aggressive marketing" and property spruiking, not legitimate investors. The Australian Chamber of Commerce and Industry warned that the wider capital gains tax changes could hurt business investment. ABC News gave the most detailed account of this perspective, noting the sector was "surprised" by how the deal was made.

Pauline Hanson’s monoculture speech

This story had the fewest perspectives (just seven) but still reached nearly 236k people through 210 media items. That’s a bigger audience than the tax story, which had three times as many viewpoints.

The story began when Pauline Hanson used a National Press Club speech to argue that Australia should replace multiculturalism with a single "monoculture." She cited Paul Hogan and the Socceroos as examples. The backlash was quick and unexpected and Hogan himself called her a "pelican" and said her views were racist. His response ended up shaping the story more than her monoculture speech.

What makes this story notable is what happened afterward. Two polls, Newspoll and Redbridge, showed One Nation’s primary vote dropping by about two points (Dairy News Australia) and Hanson’s personal approval falling ten points into negative territory. Labor regained a narrow lead and Labor minister Murray Watt quickly described the numbers as a "reality check,". This framing spread almost as widely as the original speech, as the Bendigo Advertiser reported.

The speech and the poll results are really one story seen from three sides — Hanson’s message, her critics’ reactions, and Labor’s use of the polling. Each angle received similar coverage, showing that the speech missed its mark and gave the government a useful talking point.

How does this inform PR & Comms Strategy?

First, the number of perspectives in a story is important. A story with many viewpoints, like the antisemitism hearings, needs a different monitoring approach than one with just a few, because the loudest voices might not always be the most important.

Second, pay attention when several perspectives are about the same size, as in the tax deal. If no single viewpoint stands out, the issue is likely still being debated. It’s a good idea to check back after some time instead of treating the first coverage as the final answer.

Third, compare any polarising message to the Hanson example before recommending it to a client. The numbers show that a divisive message can get attention but still turn public opinion against the speaker.

Conclusion

What links these stories is how much is lost when they are reduced to just two sides. The antisemitism hearings, the tax deal, and Hanson’s polling drop were all more complex than their main headlines suggested.

That’s why it’s valuable to track a story by its different perspectives and key drivers. See what Lumina can reveal for your industry or clients, and check out more analysis like this on the Isentia blog


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Blog
Who really shaped Australia’s latest social cohesion debates?

See how Isentia’s Lumina tracked 62 perspectives across 3 major Australian stories, revealing how media coverage really spreads and who ends up controlling the narrative.

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There is a new frontier where public perception is shaped: Large Language Models. Right now, LLMs are answering critical questions about your organisation. What are they saying? And more importantly, which sources are shaping those answers?

To navigate this landscape, public relations professionals don't need generic tools, but rather technology that speaks their language, and addresses the realities of a changed media and informational landscape.

That is why we're unveiling Lumina AI View, the latest addition to our intelligent suite of AI tools from Isentia. Trained specifically on the workflows and challenges of modern PR & communications, Lumina AI View helps you understand exactly what AI knows about you, and how it learned it.

A new standard for AI visibility

AI View tracks your citation strength and source quality alongside those of your competitors, giving you a clear view of where you hold authority and where you have gaps.

Lumina AI View maps your AI reputation from the ground up, allowing you to:

  • See which sources matter: When tools such as ChatGPT or Gemini discuss your organisation, which outlets do they cite? Track your source footprint over time and view the impact of key target media on how you’re discussed. We measure your citation strength and source quality alongside those of competitors, giving you a clear view of where you have authority and where you have gaps.
  • Gain industry-specific insight: Your competitors get cited from Financial Times and Bloomberg. You get cited on Reddit. Each brings opportunity – and risk. Discover how you measure up against industry standards, and target the sources that actually influence how AI represents you.
  • Catch narrative shifts early: AI responses change when new sources appear, sentiment shifts, or old controversies resurface. Get alerts when citation patterns change suddenly, before they impact the way you’re perceived by stakeholders.

Measure your progress: From media monitoring to full media intelligence

Lumina AI View is built on the principle that insights get stronger with repeated measurement. To help you maintain a clear view of your reputation, our proprietary scoring system provides regular updates that show you:

  • Evolving trends in how sources cite your organisation
  • Competitive standing and benchmark metrics
  • Where models differ in information presented, and sources cited 

Whether you run it weekly, on-demand, or whenever you need a check-in, patterns will emerge, trends will become clear, and you will build a baseline that makes any sudden narrative changes both comprehensible and the prerequisite to action.

Lumina AI View is part of Lumina AI, a comprehensive suite of AI tools built specifically for communicators. Our Lumina suite evolves traditional media monitoring into narrative intelligence, enabling you to truly understand how perceptions form, evolve, and impact your reputation.


Get in touch to register your interest and see what Lumina AI View can do for you.

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Blog
Introducing Lumina AI View: AI Visibility Built for PR & Comms

Lumina AI View, the latest in Isentia’s AI suite, is trained on PR & comms workflows to help you understand what AI knows about you — and how it learned it.

Ready to get started?

Get in touch or request a demo.