fbpx
Blog post
September 30, 2019

The 3 pillars for every winning customer-obsessed strategy

With customers being the cog of an organisation’s success, having a customer-obsessed outlook can provide your organisation with a competitive advantage.

Learn how to have a winning customer-obsessed strategy.

In this blog, we outline what it means to be customer-obsessed, it’s importance and 3 tips to get you started on the customer-obsessed journey.

What does it mean to be customer-obsessed?

Customer obsession means constantly listening to your customers and then continuously testing, enhancing and personalising the customer experience.

It’s an outside-in approach that enables your organisation to utilise data-driven insights. It also provides opportunities to increase your customer lifetime value as their needs and pain points are better understood. All these factors enhance the opportunity to provide quality and meaningful experiences.

Observing through the customer lens is key to succeed in today’s competitive landscape. As an organisation, prioritising customers at all stages of their purchasing journey is pivotal in retaining their loyalty. Improving the overall customer experience such as incorporating new technologies into your ecosystem can lead to your customers promoting your organisation for you.

Are you a customer-centric or a customer-obsessed organisation?

First things first, let’s understand the difference between a customer-centric organisation and a customer-obsessed one. Customer-centric organisations often focus on customer acquisition and experiment with methods to make acquisition faster, cheaper, and more effective. Customer-obsessed organisations focus more on customer retention, increasing satisfaction and loyalty with the objective to increase customer lifetime value.

According to Gartner, customer-centric organisations often act reactively when customers reach out to the company with needs or pain points. Comparatively, customer-obsessed organisations act proactively to prevent customers from experiencing pain points or gaps in their experience.

Without developing the right strategy, processes, and data insights to adequately serve target audiences, there is a risk of falling behind your competitors, and potentially creating campaigns that are inefficient. This could have a negative impact on your marketing ROI.

3 pillars for every winning customer-obsessed strategy

1. Get to know your customers through data

Collecting data about your customer is not enough on it’s own. Captured data must include relevant information such as their demographics, buying habits and activity status. This allows effective analysis and insights to provide suitable (and improved) business decisions to be made.

As an organisation, take the time to listen to your customers, invest in people, tools and programs to collect feedback and translate it into meaningful insights. Understanding customer experiences from various touch points can help empower your organisation to provide a better experience and promote customer loyalty.

2. Understand the customer journey

To be customer obsessed, a seamless customer experience is imperative. To achieve this, the customer journey should be understood as it can provide a full view of how your organisation interacts with your customers as well as provide insight into how your brand is perceived.  Having alignment across various departments of your organisation i.e sales, marketing etc. enables the customer journey to be mapped out correctly and ensures the customer experience is positive.

3. Anticipating customer needs

Using the customer data that has already been collected, you can drill down further and use this data as a way to predict and anticipate your customer’s buying habits for future interactions with them. Additionally, having insight into their preferred communication channel can be valuable to grab their attention on new products or services that may become available.

Ensure to use collected data effectively. Collected data can give awareness into customer trends and provide an indication into additional services that could be beneficial for their success (as well as yours). 

Customers are open to trying new things, allowing the freedom to trial, experiment and arrange more impactful engagements. Anticipating your customer’s needs is the formula for building and strengthening customer relationships.

As today’s customers are more empowered than ever, it means organisations servicing these customers must be equally empowered. If your organisation is properly aligned with your customers, you not only understand what the customer is doing but also the why.  

Knowing your customers means understanding what’s going on in their world and proactively help them navigate the media environment. 

If you would like to learn more about gathering media data and insights or anything media intelligence related, get in touch with us today.

Share

Similar articles

object(WP_Post)#8137 (24) { ["ID"]=> int(19120) ["post_author"]=> string(2) "36" ["post_date"]=> string(19) "2022-06-29 06:57:11" ["post_date_gmt"]=> string(19) "2022-06-29 06:57:11" ["post_content"]=> string(19908) "[et_pb_section fb_built="1" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_row column_structure="1_2,1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]

Alert the media! Audiences are more informed than ever but can there be too much of a good thing? Experts say that the internet has democratised free speech, but when there is too much content to choose from, we're left overwhelmed, trying to escape a boundless house haunted by trolls, clickbait and conspiracy theorists.

 Isentia’s webinar, Misinformation: Stopping the Spread, brought together three expert communicators, journalists, data analysts and fighters of fake news to discuss how PR and comms professionals can best navigate misinformation.   

Follow these tips so your audiences find your communications and social media strategy is informed and reliable.

[/et_pb_text][/et_pb_column][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_video src="https://www.youtube.com/watch?v=uAVFZUChcD8&t=2232s" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][/et_pb_video][et_pb_text _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]

1. Conserve public opinion that uses facts 

While the internet, including social media, can be a hub of helpful information from DIY projects, recipes and tips to fight misinformation… It's also an open platform for anyone to post and publicise anything. Pulsar CEO and Cofounder Fran D'Orazio encourages comms professionals to promote public opinion that's built on a contextually rich foundation so that the everyday scroller sees more than a title and a tagline. 

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure="1_2,1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_code _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]
[/et_pb_code][/et_pb_column][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]

2. Call out misinformation, even your own

Content creator @sydneyraz, known for his "things to know before you're in your 30s" content, corrected his misinformation post from 2021, where he said you could store your avocados in water to stop them browning. Reputable news outlets, food experts and the FDA responded to his original post, saying this avo hack could actually put you at risk of salmonella and listeria poisoning. Unless misinformation is called out and unreliable content is debunked, media consumers will struggle to know what is correct and who to trust.

3. Seek out the experts

If your misinformation senses are tingling, don't hesitate to send content and questions to groups with expertise in this area. Initiatives like RMIT Factlab and The Disinformation Project investigate misinformation on media platforms. RMIT Factlab takes misinformation Meta has identified, and then fact checks it. They then write an article, post it on their site, and provide it to Meta, who attaches the URL to the original fake news post - offering the opportunity for people to read the truth first. Throughout this process, Meta, using its algorithms, downgrades fake news, so it's not seen as often. "It is better to work with them [Meta], so some misinformation is downgraded, rather than not having a relationship with them," says Sushi Das, Assistant Director of RMIT Factlab. 

4. Share truth

Kate-Hannah of the Disinformation Project recommends equipping people with tools like counterspeech to use in discourse spaces. Think about how stories and fact-checking tools can divert a negative conversation and direct it onto the main issue or reveal more context. Empathy, humour and reminding perpetrators of ill-informed public messaging of the consequences to spreading hate or dangerous speech, are some communication strategies to use.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]

5. Ensure a source is reliable 

"Everybody is sort of a publisher now," says Sushi Das. We all deserve to feel like we're in a safe space, but the ungovernable realm of the online world puts safety into question. We are all tapping into our smart devices for news content but the key is having high standards of the publishers and creators whose content you consume. Traditional media is still held to account with regulations to follow and trained journalists on staff - posing a strong force against misinformation. With standards, regulations and trained journalists, their outputs are a strong force against exposure to misinformation. The moment a news story goes online, the context is at risk of being blurred, whether a filter is used or not.

[/et_pb_text][et_pb_code _builder_version="4.17.0" _module_preset="default" min_height="0px" custom_margin="||9px|||" global_colors_info="{}"][/et_pb_code][et_pb_code _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][/et_pb_code][/et_pb_column][/et_pb_row][et_pb_row column_structure="1_2,1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]

[embed width="1080" height="450"]https://public.flourish.studio/visualisation/10098209[embed]

[/et_pb_text][/et_pb_column][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]

6. Bring context into the mix

What does context look like in a world still learning to understand the vague guidelines governing online spaces? The devil truly is in the details or the lack of them. Pulsar's recent partnership with Newsguard, "the Internet's trust tool," helps them rate outlets producing news content based on such specific details: their standards of accountability, do they gather info responsibly, and correct their own errors? The results contribute to a credibility score. Data powered by Pulsar show which brands are most susceptible to having misinformation about them distributed online - showing that every sector is vulnerable.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" locked="off" global_colors_info="{}"]

7. Consider framing

There are multiple ways to frame a conversation or narrative. Kate-Hannah says, "there is a responsibility to tell the truth, but in ways that help people make good decisions." People need to be reading the news, not switching off. When reading or producing news content consider how you want readers to feel, but also what you want them to do with that information. Hannah during the webinar, referred to an instance in New Zealand where exposure in the city of Whangarei to Covid-19 spurred people to get tested even in the intense heat. Hannah holds journalists to account for their negative framing of that event, and offers an alternative, that those lining up to get tested in those conditions are ensuring the safety of their community.        

8. Prioritise what issues you’re going to speak to 

Fran D'Orazio says there is a big job in predicting what narratives will spin out of control, "if you try and attack all the different fronts that get opened on the web, it's difficult to make an impact." Brands must choose what battles to fight and prioritise who should be answered. Develop a response framework for your brand to use when it’s found to be in the middle of a misinformed online dispute. Answer these questions, who are those agitators that need a response and what should they, along with their followers, take away from your response? 

[/et_pb_text][et_pb_text _builder_version="4.17.0" _module_preset="default" locked="off" global_colors_info="{}"]

9. Anticipate rather than confront 

Anticipate the impact of a narrative on particular audiences. If you confront an audience already exposed to a misinformation narrative, they are unlikely to change their mind. If you anticipate them and introduce that audience to a truthful record, you may manage to immunise them once they encounter the myths. 

10. Improve your media and news literacy

It may be your first impulse to hit that share button but "stop and think before you share anything. That share button is a trigger." Sushi Das says, "everyone needs to be aware of themselves." Question what you see and how the content makes you feel. Don't just read a headline and share it with your communities; use resources like First Draft and NewsWhip to better verify what you and your audiences are consuming online. 

Extensive research into misinformation is showing that people are getting splintered into different realities based on the news they consume and the algorithms that continue the pattern of content. By developing our media literacy and sharing the truth with our communities, experts say we can change people's minds before they engage with falsehoods. It Just goes to show, don't keep an avocado in water…or accept everything you see online as fact.

 If you see something that is mis or disinformation, send them to initiatives like, info@thedisinfoproject.org or RMIT Factlab.

Watch Isentia's webinar, "Misinformation: Stopping the Spread", for more.

[/et_pb_text][et_pb_team_member name="Loren Botica" position="Marketing Executive |ANZ" image_url="https://www.isentia.com/wp-content/uploads/2022/04/1626584004850.jpeg" _builder_version="4.17.0" _module_preset="default" header_level="h5" header_font="Roboto||||||||" header_text_align="left" header_line_height="1.5em" position_font="Roboto||||||||" position_text_align="left" position_font_size="15px" position_line_height="1.5em" text_orientation="left" width="30%" max_width="21%" module_alignment="left" min_height="185px" height="223px" custom_margin="|29px|||false|false" custom_padding="|0px|||false|false" locked="off" global_colors_info="{}"][/et_pb_team_member][/et_pb_column][/et_pb_row][/et_pb_section]" ["post_title"]=> string(63) "Building a Communications Strategy in the era of Misinformation" ["post_excerpt"]=> string(0) "" ["post_status"]=> string(7) "publish" ["comment_status"]=> string(4) "open" ["ping_status"]=> string(4) "open" ["post_password"]=> string(0) "" ["post_name"]=> string(63) "building-a-communications-strategy-in-the-era-of-misinformation" ["to_ping"]=> string(0) "" ["pinged"]=> string(0) "" ["post_modified"]=> string(19) "2022-06-30 02:54:11" ["post_modified_gmt"]=> string(19) "2022-06-30 02:54:11" ["post_content_filtered"]=> string(0) "" ["post_parent"]=> int(0) ["guid"]=> string(32) "https://www.isentia.com/?p=19120" ["menu_order"]=> int(0) ["post_type"]=> string(4) "post" ["post_mime_type"]=> string(0) "" ["comment_count"]=> string(1) "0" ["filter"]=> string(3) "raw" }
Blog
Building a Communications Strategy in the era of Misinformation
object(WP_Post)#7891 (24) { ["ID"]=> int(18934) ["post_author"]=> string(2) "27" ["post_date"]=> string(19) "2022-04-20 01:45:01" ["post_date_gmt"]=> string(19) "2022-04-20 01:45:01" ["post_content"]=> string(658) "

Credit keeps the world economy moving, with Visa, MasterCard and American Express brand names easily identifiable. As time passes by, we can see a definitive shift taking place, with each of these brands increasingly becoming part of conversations taking place around the world.

This Global Report, powered by Isentia and Pulsar's data, analyses international trends and zeroes in how credit card incentives are discussed in Singapore.

Fill up the form below to download the whitepaper and read more.

" ["post_title"]=> string(77) "[Pulsar Report] Transactions & Reactions: The Online Credit Card Conversation" ["post_excerpt"]=> string(242) "Credit keeps the world economy moving, with Visa, MasterCard and American Express brand names easily identifiable. This Global report sheds light on international trends and zeroing in on how credit card incentives are discussed in Singapore." ["post_status"]=> string(7) "publish" ["comment_status"]=> string(4) "open" ["ping_status"]=> string(4) "open" ["post_password"]=> string(0) "" ["post_name"]=> string(34) "isentia-pulsar-credit-cards-report" ["to_ping"]=> string(0) "" ["pinged"]=> string(0) "" ["post_modified"]=> string(19) "2022-05-12 04:59:23" ["post_modified_gmt"]=> string(19) "2022-05-12 04:59:23" ["post_content_filtered"]=> string(0) "" ["post_parent"]=> int(0) ["guid"]=> string(138) "https://www.isentia.com/latest-reads/isentia-philippines-the-first-30-days-the-philippine-presidential-race-campaign-period-at-a-glance-2/" ["menu_order"]=> int(0) ["post_type"]=> string(4) "post" ["post_mime_type"]=> string(0) "" ["comment_count"]=> string(1) "0" ["filter"]=> string(3) "raw" }
Whitepaper
[Pulsar Report] Transactions & Reactions: The Online Credit Card Conversation

Credit keeps the world economy moving, with Visa, MasterCard and American Express brand names easily identifiable. This Global report sheds light on international trends and zeroing in on how credit card incentives are discussed in Singapore.

object(WP_Post)#7950 (24) { ["ID"]=> int(18663) ["post_author"]=> string(2) "36" ["post_date"]=> string(19) "2022-04-13 00:10:07" ["post_date_gmt"]=> string(19) "2022-04-13 00:10:07" ["post_content"]=> string(19238) "[et_pb_section fb_built="1" _builder_version="4.16" min_height="2534px" custom_margin="||-2px|||" custom_padding="||1px|||" global_colors_info="{}"][et_pb_row _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]

The social trends and audience behind healthy drinking behaviour

While the pandemic and lockdowns made some people more likely to grab an alcoholic drink, audience interest in low alcohol or no alcohol drinks keeps growing online, both globally and in Australia. 

But what events are driving Australians towards the #sobercurious lifestyle? And which brands are piquing their interest?

[embed width="900" height="450"]https://public.flourish.studio/visualisation/8866524[/embed]

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]

According to data from our sister company Pulsar, social conversation and search interest in low-no-alcohol peaked in April '21-Oct '21 as the press announced a $1 million government grant (as part of the Australian Government’s Modern Manufacturing Strategy) was awarded to Modus Operandi Brewery to manufacture a non-alcoholic ale, NORT. The mentions of low/no-alcohol experienced a peak in June, leading to Dry July and Sober October.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure="1_2,1_2" _builder_version="4.17.0" _module_preset="default" min_height="458px" global_colors_info="{}"][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_image src="https://www.isentia.com/wp-content/uploads/2022/04/unnamed-9.png" title_text="unnamed-9" url="https://newcastleweekly.com.au/merewether-brewery-to-welcome-a-1million-boost/" url_new_window="on" align="center" _builder_version="4.17.0" _module_preset="default" width="65%" height="450px" border_color_all="#015cd4" global_colors_info="{}"][/et_pb_image][/et_pb_column][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_image src="https://www.isentia.com/wp-content/uploads/2022/04/unnamed-10.png" title_text="unnamed-10" url="https://www.forbes.com/sites/jilliandara/2021/06/09/looking-to-experiment-with-mocktails-this-summer-you-arent-the-only-one/?sh=436de9891aa7" url_new_window="on" align="center" _builder_version="4.17.0" _module_preset="default" width="65%" height="450px" border_color_all="#015cd4" locked="off" global_colors_info="{}"][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]

Mention metrics show that health and socialising are major motivational drivers for Australians when choosing a drink of the low/no-alcohol variety. The two are closely related, as prominent tags associated with low/no-alcohol mentions are #mindfuldrinking, #soberissexy, and #soberdating.

[embed width="900" height="450"]https://public.flourish.studio/visualisation/8949469[/embed]

Meanwhile, popular millennial and gen z media outlets like Fashion Journal and Refinery29 are reporting on how-tos and the benefits of sober dating. Young Australians are reading that by avoiding the booze, their anxiety is reduced, and they are setting themselves up for relationship success.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure="1_2,1_2" _builder_version="4.17.0" _module_preset="default" min_height="404px" custom_padding="||0px|||" locked="off" global_colors_info="{}"][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_image src="https://www.isentia.com/wp-content/uploads/2022/04/unnamed-11.png" title_text="unnamed-11" url="https://www.refinery29.com/en-au/sober-dry-dating" url_new_window="on" align="center" _builder_version="4.17.0" _module_preset="default" width="100%" height="350px" border_color_all="#015cd4" global_colors_info="{}"][/et_pb_image][/et_pb_column][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_image src="https://www.isentia.com/wp-content/uploads/2022/04/unnamed-12.png" title_text="unnamed-12" url="https://fashionjournal.com.au/life/first-date-without-alcohol-tips/" url_new_window="on" align="center" _builder_version="4.17.0" _module_preset="default" width="100%" height="350px" border_color_all="#015cd4" locked="off" global_colors_info="{}"][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]

Mental health improvements associated with the trend aren’t the only benefits being publicised; the physical gains are too. Australian media personality Erin Holland told Women’s Health Magazine that her preparation for the popular reality series SAS Australia involved a strict no-alcohol rule. Rugby union Wallaby player Radiko Samo credited a no-alcohol stance to his improved performance on the field.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure="1_2,1_2" _builder_version="4.17.0" _module_preset="default" min_height="458px" custom_margin="|auto|-110px|auto|false|false" custom_padding="||0px||false|false" locked="off" global_colors_info="{}"][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_image src="https://www.isentia.com/wp-content/uploads/2022/04/unnamed-14.png" title_text="unnamed-14" url="https://www.womenshealth.com.au/erin-hollands-fitness-routine-to-prepare-for-sas-was-seriously-intense/" url_new_window="on" align="center" _builder_version="4.17.0" _module_preset="default" width="100%" height="300px" border_color_all="#015cd4" global_colors_info="{}"][/et_pb_image][/et_pb_column][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_image src="https://www.isentia.com/wp-content/uploads/2022/04/unnamed-15.png" title_text="unnamed-15" url="https://www.rugby.com.au/news/the-rugby-championship-quade-cooper-great-wallabies-comebacks-where-does-it-rate-2021910" url_new_window="on" align="center" _builder_version="4.17.0" _module_preset="default" width="100%" height="300px" border_color_all="#015cd4" locked="off" global_colors_info="{}"][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.17.0" _module_preset="default" min_height="186px" custom_margin="0px|auto|0px|auto|false|false" custom_padding="0px||0px||false|false" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" custom_padding="||0px|||" global_colors_info="{}"]

The data also suggests Australians genuinely enjoy the taste of low/no-alcohol beverages followed by ethical reasons. For centuries, abstinence from alcoholic drinking has been tied to ethical beliefs, but open discussion and acknowledgment of Australia’s amoral history keep this motivator current. Aboriginal-owned and led non-alcoholic craft brewers SOBAH advocate for this and aim to break toxic Indigenous stereotypes by providing “healing opportunities outside the reliance on government funding and control."

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_code _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]
[/et_pb_code][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.17.0" _module_preset="default" min_height="270px" custom_margin="0px|auto|0px|auto|false|false" custom_padding="0px||0px||false|false" locked="off" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" custom_padding="||0px||false|false" global_colors_info="{}"]

Globally, drinks like beer, vodka, and whiskey tend to be more popular, but Australian consumers are hitting the spirits and mixers. Non-alcoholic cocktail bars were springing up across Australian metropolitan areas like Brunswick Aces in Melbourne, giving non-drinkers a chance to socialise without feeling left out. From hotels to online delivery services, hospitality businesses connect with Aussies’ healthier lifestyle choices. In particular, small-batch distilleries and breweries utilising bush tucker flavours are getting covered in widely read hospitality and entertainment sites like Broadsheet. 

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure="1_2,1_2" _builder_version="4.17.0" _module_preset="default" min_height="404px" custom_margin="-96px|auto||auto|false|false" custom_padding="||0px|||" locked="off" global_colors_info="{}"][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_image src="https://www.isentia.com/wp-content/uploads/2022/04/unnamed-16.png" title_text="unnamed-16" url="https://www.broadsheet.com.au/national/food-and-drink/article/taking-night-sauce-online-store-delivers-top-shelf-australian-made-non-alcoholic-drinks" url_new_window="on" align="center" _builder_version="4.17.0" _module_preset="default" width="100%" height="420px" border_color_all="#015cd4" global_colors_info="{}"][/et_pb_image][/et_pb_column][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_image src="https://www.isentia.com/wp-content/uploads/2022/04/unnamed-17.png" title_text="unnamed-17" url="https://www.drinkstrade.com.au/lyres-italian-spritz-named-best-non-alc-in-san-francisco-spirits-comp" url_new_window="on" align="center" _builder_version="4.17.0" _module_preset="default" width="100%" height="420px" border_color_all="#015cd4" locked="off" global_colors_info="{}"][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]

Australian-made distilleries are also proud to represent the small-batch, independent ethos which aligns with the Aussie tendency to support one-of-kind artisanal producers over big-name brands.

[/et_pb_text][et_pb_image src="https://www.isentia.com/wp-content/uploads/2022/04/unnamed-18.png" title_text="unnamed-18" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][/et_pb_image][et_pb_text _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]

British and Australian brands Seedlip and Lyre’s appear as the most mentioned across media platforms between July-November 21. In the news, Aussie founded Lyres had taken out best non-alcoholic spirit for their Italian spritz at the San Francisco World Spirits Competition. Seedlip took out two non-alcoholic spirit awards in the Australian Drinks Awards held in November 2021.

While we might expect fitness enthusiasts to be discussing the benefits of lowering alcohol consumption online, a deep dive into the different audiences talking about low alcohol brands reveals this is a popular conversation amongst more niche subcultures.

[/et_pb_text][et_pb_image src="https://www.isentia.com/wp-content/uploads/2022/04/unnamed-19.png" title_text="unnamed-19" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][/et_pb_image][et_pb_text _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]

Across twitter, discussions of non-alcohol spirits are popular amongst Australian bookworms. Popular non-alcoholic brands like Lyres and Seadrift use old-fashioned or themed storytelling as part of their branding language—an aesthetic that lets  literary lovers know they ”can enjoy the mirth and merriment of a soiree or shindig” without alcohol. This group is also keen to share with their community the book they are currently reading and a matching mocktail.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure="1_2,1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_code _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"] [/et_pb_code][/et_pb_column][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"]

This trend continues to grow as Aussies aspire for optimal performance at work, in their social and romantic lives, and for their overall wellness. The data shows Aussies celebrating and sharing their alcohol-free experiences with their digital communities, and with the backing from the government and smaller brands taking out big awards, this trend continues to offer Australians an opportunity to get on the wagon.

[/et_pb_text][et_pb_button button_url="https://www.isentia.com/get-to-know-pulsar/" url_new_window="on" button_text="Meet the ANZ Pulsar team " button_alignment="center" _builder_version="4.17.0" _module_preset="default" custom_button="on" button_text_size="16px" button_text_color="#0267ec" button_use_icon="off" global_colors_info="{}"][/et_pb_button][/et_pb_column][/et_pb_row][et_pb_row column_structure="1_2,1_2" _builder_version="4.17.0" _module_preset="default" min_height="329px" global_colors_info="{}"][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_team_member name="Loren Botica" position="Marketing Executive |ANZ" image_url="https://www.isentia.com/wp-content/uploads/2022/04/1626584004850.jpeg" _builder_version="4.17.0" _module_preset="default" header_level="h5" header_font="Roboto||||||||" header_text_align="left" header_line_height="1.5em" position_font="Roboto||||||||" position_text_align="left" position_font_size="15px" position_line_height="1.5em" text_orientation="left" width="30%" max_width="30%" module_alignment="left" height="125px" custom_margin="|29px|||false|false" custom_padding="|0px|||false|false" global_colors_info="{}"][/et_pb_team_member][/et_pb_column][et_pb_column type="1_2" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built="1" _builder_version="4.17.0" _module_preset="default" min_height="202px" custom_margin="1px|||||" custom_padding="36px||0px|||" global_colors_info="{}"][et_pb_row column_structure="3_4,1_4" _builder_version="4.17.0" _module_preset="default" min_height="64px" custom_margin="-1px|auto||auto||" custom_padding="||5px|||" global_colors_info="{}"][et_pb_column type="3_4" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_text _builder_version="4.17.0" _module_preset="default" width="100%" custom_margin="|0px|||false|false" custom_padding="|0px|||false|false" global_colors_info="{}"]
This blog was produced using data from our sister company 
[/et_pb_text][/et_pb_column][et_pb_column type="1_4" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_image src="https://www.isentia.com/wp-content/uploads/2022/02/Pulsar-Logo-Black-png.png" title_text="Pulsar-Logo---Black-png" url="https://www.pulsarplatform.com" url_new_window="on" align="right" _builder_version="4.17.0" _module_preset="default" custom_margin="-33px|||-35px|false|false" custom_padding="|||0px|false|false" global_colors_info="{}"][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row _builder_version="4.17.0" _module_preset="default" custom_padding="8px|||||" global_colors_info="{}"][et_pb_column type="4_4" _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][et_pb_divider _builder_version="4.17.0" _module_preset="default" global_colors_info="{}"][/et_pb_divider][/et_pb_column][/et_pb_row][/et_pb_section]" ["post_title"]=> string(69) "Australia gets on the wagon: what's driving low and no alcohol trends" ["post_excerpt"]=> string(0) "" ["post_status"]=> string(7) "publish" ["comment_status"]=> string(4) "open" ["ping_status"]=> string(4) "open" ["post_password"]=> string(0) "" ["post_name"]=> string(49) "social-trends-behind-drinking-behaviour-australia" ["to_ping"]=> string(0) "" ["pinged"]=> string(0) "" ["post_modified"]=> string(19) "2022-04-21 05:00:12" ["post_modified_gmt"]=> string(19) "2022-04-21 05:00:12" ["post_content_filtered"]=> string(0) "" ["post_parent"]=> int(0) ["guid"]=> string(32) "https://www.isentia.com/?p=18663" ["menu_order"]=> int(0) ["post_type"]=> string(4) "post" ["post_mime_type"]=> string(0) "" ["comment_count"]=> string(1) "2" ["filter"]=> string(3) "raw" }
Thought Leadership
Australia gets on the wagon: what’s driving low and no alcohol trends
object(WP_Post)#7893 (24) { ["ID"]=> int(18661) ["post_author"]=> string(2) "27" ["post_date"]=> string(19) "2022-04-11 02:35:58" ["post_date_gmt"]=> string(19) "2022-04-11 02:35:58" ["post_content"]=> string(889) "

The Philippine presidential candidates have had various strategies for their campaigns since their announcements via mainstream and social media. The public has had varied reactions to their movements.

Isentia, the leading media intelligence and insights solutions provider in the Philippines and Asia-Pacific, has created a report documenting the first 30 days of the Philippine Presidential Election campaigns.

The study seeks to comprehend the themes and sentiment of the media and digital public discussions on the identified candidates since the official campaign period from 8 February 2022 to 9 March 2022.

Fill up the form below to download the whitepaper and read more.

" ["post_title"]=> string(101) "ISENTIA PHILIPPINES - The First 30 Days: The Philippine Presidential Race Campaign Period at a Glance" ["post_excerpt"]=> string(461) "The Philippine presidential candidates have had various strategies for their campaigns since their announcements via mainstream and social media. The public has had varied reactions to their movements. The study seeks to comprehend the themes and sentiment of the media and digital public discussions on the identified candidates since the official campaign period from 8 February 2022 to 9 March 2022. Fill up the form to download the whitepaper and read more." ["post_status"]=> string(7) "publish" ["comment_status"]=> string(4) "open" ["ping_status"]=> string(4) "open" ["post_password"]=> string(0) "" ["post_name"]=> string(98) "isentia-philippines-the-first-30-days-the-philippine-presidential-race-campaign-period-at-a-glance" ["to_ping"]=> string(0) "" ["pinged"]=> string(0) "" ["post_modified"]=> string(19) "2022-04-11 12:27:35" ["post_modified_gmt"]=> string(19) "2022-04-11 12:27:35" ["post_content_filtered"]=> string(0) "" ["post_parent"]=> int(0) ["guid"]=> string(149) "https://www.isentia.com/latest-reads/isentia-vn-trendspotting-study-missing-the-familiar-exploring-consumer-desires-revamping-marketing-strategies-2/" ["menu_order"]=> int(0) ["post_type"]=> string(4) "post" ["post_mime_type"]=> string(0) "" ["comment_count"]=> string(1) "0" ["filter"]=> string(3) "raw" }
Whitepaper
ISENTIA PHILIPPINES – The First 30 Days: The Philippine Presidential Race Campaign Period at a Glance

The Philippine presidential candidates have had various strategies for their campaigns since their announcements via mainstream and social media. The public has had varied reactions to their movements. The study seeks to comprehend the themes and sentiment of the media and digital public discussions on the identified candidates since the official campaign period from 8 February 2022 to 9 March 2022. Fill up the form to download the whitepaper and read more.

Ready to get started?

Get in touch or request a demo.