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Blog post
June 25, 2019

Q&A With Our People

We’re all media addicts. 

Okay, maybe not all of us are but it’s fair to say most Isentia employees are a little more tapped into what’s happening out in the world of news (no matter the channel). Beyond that, we could be described as a bit ‘tech-happy’. We also love to ask questions and find answers – so we thought we’d ask some of our people about their habits to shed some light into how differently we all consume or engage with media. We also wanted to understand the contrast (or lack thereof) between our different offices around the world when it comes to how teams stay ahead of the media. After all, we’re powered by tech, inspired by people. 

Here’s what we found through some of the Q&A with our Isentia colleagues:

We have at least two devices – and are always on our phones

Isn’t it amazing that smartphones became ‘mainstream’ just over ten years ago – what would we do without them now! Aside from the convenience, our people cited that the enhancements in screen resolution, size and speed were all reasons for being mobile-first. Plus, being a device that is designed for a multitude of activities including watching videos, surfing the web, checking emails, texting and messaging via WeChat or similar, appealed (funnily enough nobody actually mentioned calling!). Beyond mobile devices, laptops and iPads were also on the list. Even a Kindle and smart watch got a shout out.

We eat social media and news before breakfast

Like many around the world, our people wake up and surf social media sites like Facebook, WhatsApp and online news sites before their day begins. This was closely followed by emails, which is understandable given a 24/7 news cycle and business. In saying this, we enjoy a little Zen too with one colleague from Malaysia enjoying a cup of tea while perusing the online news, and a colleague from Korea waking up and playing music before anything else! 

When surfing for news, we are also on-trend using a mix of social channels (such as LinkedIn and Facebook) for our news updates with some traditional news sources in online form (such as BBC and CNN). We’re also big fans of using alerts to stay up to date to save time and keep us updated on the things we really want to know – Google Alerts and notifications from the New Zealand Herald were a couple that were referenced.

We’re visually inspired, but all different when it comes to sharing our New Year’s celebrations

YouTube, Instagram, Facebook are top choices for inspiration.

“YouTube is an unlimited source of inspiration. You can watch TED talks, listen to music and even enjoy a fireplace.”

– Isentia Korea

However when it came to welcoming 2018 and sharing the experience, we had mixed results. Many didn’t post anything on social media or chose to only share with close family or friends via messaging services, while the other half chose to share via Snapchat, Instagram stories and one person even wrote a blog!

Quick fire round – Who influences us?

It was a split between President vs Celebrity, but we all generally felt big names, like Forbes or ABC, influenced us more ahead of local news. We also noted social influencers or KOL’s (key opinion leaders) were likely to influence us – which makes sense given our social-first nature described above.

So what’s next – What we’re loving about the changing media landscape?

Access. The term ‘news travels fast’ has never been truer and the combination of speed and increased accessibility is something our people are celebrating. Information is everywhere, at a click of the button, and has no ‘geography’. There’s also new ways in which individuals can interact with media. For example in Korea, ‘Kakao talk’ sometimes opens up chat rooms to openly group chat issues. Also, lots of us noted how quickly the Facebook news bot had integrated into their daily behaviour.

Thanks to all of our Isentia participants for sharing with us – #oneteam

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The Australian Competition and Consumer Commission has published anti-greenwashing guidelines for businesses making environmental and sustainability claims. Despite these efforts, media coverage of greenwashing, particularly focusing on senate inquiries and regulatory court cases against major offenders, continues to expose brands and industries stretching the truth in their sustainability messaging. This exposure is causing a growing disconnect between consumers and corporations, as audiences increasingly call out misleading practices and question the authenticity of corporate sustainability claims.Isentia’s sister brand, Pulsar conducted recent research exploring media and public discourse around sustainability. Part of this report examines how greenwashing is covered in the news and on social media, particularly in relation to the broader sustainability discourse. Let’s investigate those themes in more depth here.

Social media data is decreasing while online news activity re-engages, indicating incident-led conversations. Regulatory bodies like the ACCC, and state and federal governments are tackling greenwashing by identifying major corporate offenders and their misleading actions, such as 'recyclable' packaging, carbon credit misuse, lack of transparency in fossil fuel investments, and exploitation of government climate programs. Audience conversations often align with news coverage on these matters.
The term in Australia particularly gained traction among social audiences around November 2022 when the UN called out the Australian government for allowing the use of carbon offsets in corporate emissions reduction strategies. News of the apparent collusion between the government and large corporations has caused public faith and trust in both to dwindle. As these stories emerge, Australia's positive sustainability impact on the international stage is significantly undermined.

https://twitter.com/janegarcia/status/1591662729664004099

When we look at which sectors are most discussed within the greenwashing topic, energy, finance, and food take the lead.

Much of the discussion regarding the energy and finance sectors emphasises their interconnectedness, particularly the investment by financial institutions, including super funds, in environmentally harmful industries. Despite some super funds claiming to offer options that avoid unsustainable investments, reports have revealed that they collectively hold millions of shares in the fossil fuel industry. 

Many industries are being criticised for using carbon credits, such as REDD+ offsets, to appear more sustainable. Advertising, marketing, and public relations also play a significant role in promoting misleading sustainability initiatives, thereby contributing to greenwashing. However, stakeholders are aware that the advertising and communications industries have a huge impact on the profitability and success of an industry or product. The European Union’s Product Environmental Footprint classification system, for example, has been criticised by Australia’s wool industry for being unfair to wool products and for greenwashing. This, they argue, not only undermines the pursuit of a green transition within fashion but also damages a vital industry.

Mercer stands out as a most mentioned brand within the topic of greenwashing. This is due to ASIC pursuing a civic penalty case against them which alleged they misled members about its sustainability investments. This is groundbreaking for audiences to witness as it would be the first time the consumer watchdog has taken a company to court for alleged greenwashing.

https://twitter.com/BillHareClimate/status/1630404986130808833

Much of the conversation focuses on misinformation and lack of transparency in communication and marketing. Certifications like Fair Trade are being questioned, particularly for products like chocolate, and eco-certification for farmed salmon. It particularly muddies the waters for political figures when they get entangled with brands coming under scrutiny for such greenwashing.

https://twitter.com/JosieMcskimming/status/1750987402691362858

Furthermore, some companies feature in the media conversation due to their involvement in a senate enquiry initiated in March 2023, with a report expected by June 28th this year. 

Analysis of the ANZ reveals a shift in mindset, with consumers emphasising individual actions for solutions like composting or guerilla campaigns on mislabelled environmentally friendly salmon products. Grassroots and individual activism leading to actions like divestment from conflicting companies. Community groups like uni student clubs showcase how groups with shared values and experiences can make noise and incite change with how universities invest. However, there are ongoing debates as to whether it’s the role of sectors like higher education or Super Funds to prioritise the environmental implications of their decisions.

The rise in curiosity around greenwashing highlights the growing consumer demand for transparency and genuine sustainability from brands. As regulatory scrutiny and public awareness increase, brands must ensure their sustainability claims are genuine or face reputation damage.

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Blog
The Eco-Spin Cycle: how brand’s sustainability claims come out in the wash

Regulators are cracking down on corporate greenwashing, but what does media discussion reveal about its impact on brand-consumer relations?

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As the spotlight on sustainability intensifies year by year, it has become a focal point for legislators, media entities, and audiences worldwide.

This dynamic environment demands that brands and institutions elevate their standards in messaging and actions, holding them accountable like never before. For professionals in the PR & Comms realm, it is imperative to grasp not only how sustainability is being discussed but also the potential pitfalls, such as greenwashing, and gain a profound understanding of the diverse audiences receiving these messages.

Explore over 20 beautifully crafted pages of data visualisation that illuminate audience insights sourced from social media, news outlets, and search engines. Gain valuable perspectives on how one of the defining issues of our time is being discussed and understood.

Our exploration of this crucial topic delves deep into uncovering insights that are indispensable for crafting effective strategies, both tactical and long-term:

-Unraveling trends in the sustainability conversation

-Assessing brand & industry reputations

-Navigating greenwashing & misinformation

-Understanding the diverse audiences of sustainability

To access these insights, simply fill in the form

Download now

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Blog
Sustainability: Mapping the Media & Public Conversations

From accusations of greenwashing to the role of misinformation, we explore the comms landscape around sustainability.

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