The information we collect and how we collect it
The types of personal information/personal data that we collect directly from you or from third parties may include (but is not limited to) your name, address, email, telephone numbers, job title and industry.
Some of the ways we may collect personal information from you include via websites, by subscribing to our services through our Subscription Form or cookies.
How that information is used
We may use your personal information for the following purposes:
- To provide the requested products and/or services to you;
- To investigate and respond to claims from you;
- To contact you, where necessary;
- To tailor your experience on our website and to direct you to content we believe will be of interest to you;
- To refine our database;
- For product development;
- Unless you have indicated otherwise, opted-out or it is prohibited by applicable laws, to provide information about products and services which we expect may be of interest to you. However, in each marketing message you will be provided with the ability to opt-out from receiving future marketing messages.
- Other purposes required or permitted by applicable law.
Who we disclose that information to
We may disclose your personal information to service providers who provide services in connection with our products and services, for example a mailing house who produces our invoices.
Where a disclosure is made to a third party for the purposes of processing your personal information on our behalf, we will ensure by using contractual or other means that disclosed personal information is (i) not kept at the data processor/service provider for longer than is necessary for the purpose of processing the information/providing the service to us and (ii) protected from unauthorised or accidental access, processing, erasure, loss or use.
Before disclosing your information to an offshore third party we will undertake an appropriate level of due diligence to assure ourselves that the offshore third party is capable of complying with the requirements of the applicable privacy laws.
Keeping information accurate and up to date
We take reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time (via the "Contact Details" below) and ask for its correction if you feel the information we have about you is inaccurate or incomplete.
Keeping information secure
We take all practicable steps to protect your personal information from misuse, interference, loss, unauthorised or accidental access, and modification, processing, erasure or disclosure.
How you can access your information
You can contact us to request access to your information at our "Contact Details" below. Once we have verified your identity, in normal circumstances we will give you full access to your personal information that we hold. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.
A cookie is a small data file that contains information about a visit to a web site. This information is provided by an individual's computer the first time it visits a web server. The server records this information in a text file and stores this file on the hard drive. When that individual visits the same web site again the server looks for the cookie and structures itself based on the information provided.
Isentia cannot guarantee or accept responsibility for the privacy practices or the content of websites to which we provide links.
If you have a complaint about how we have collected, used or disclosed your personal information, or if we have not corrected or provided you access to your personal information, then you may contact us at our "Contact Details" to make a complaint.
For individual country contacts please click here: http://www.isentia.com/contact