Brand Monitoring & Reputation Analysis
Analisis Reputasi kami memadukan percakapan media sosial dan data survei untuk mengungkapkan suatu titik waktu, pandangan lengkap tentang apa yang orang katakan, pikirkan, dan rasakan tentang organisasi Anda.
Analisis ini tidak hanya akan memberi Anda skor RepID secara keseluruhan, tetapi juga merinci kinerja Anda di tiga pendorong terpenting reputasi organisasi: Strategi, Budaya, dan Penyampaian. Ini menyoroti area peluang, titik lemah dan di mana Anda mungkin mempengaruhi sikap apatis menjadi pendukung.
Berdasarkan penelitian ekstensif tentang pendorong penting ini, kami telah membuat kerangka kerja yang efisien yang memberi Anda pengukuran reputasi yang jelas tanpa garis waktu yang membosankan atau laporan panjang lebar dari metode tradisional
A simple but highly valuable metric for organisational reputation
Reputation is how people feel about you and your brand. It’s a small statement, but a far and wide reaching concept that if ignored can cost you customers, votes, talent and money.
Our reputation analysis makes tracking brand sentiment easy with a clear overall score known as ‘RepID’.
Weighted on a simple -10 to 10 scale, your RepID score can be used as a benchmark alongside other key metrics, and continuously tracked to assess how any changes, launches or messaging have influenced how audiences perceive you, and the impact on your reputation.
One of the key drivers of reputation is the perception around an organisation’s strategy for the future, and whether the people believe an organisation is set up for success.
Under the strategy driver, we analyse performance across a number of indicators to unpack audience perceptions across topics including:
- Leadership capability.
- Potential for success.
- Innovation.
- Industry leadership.
- Believability.
Having a strong organisational culture goes beyond a set of values printed in an employee handbook. It needs to be evident in everything you do internally and externally. A healthy culture can amplify the positive experiences inside and outside of an organisation, and help to build a stronger reputation that attracts talent, buyers and key audiences who often seek to find organisations that mirror their own values.
Under the culture driver our analysis looks at how audience see and speak about you across a range of indicators, including:
- Honesty.
- Community contribution.
- Diversity as an employer.
- Ethical behaviour.
The ability to deliver back to your audience is increasingly important. If an organisation has a great track record in their ability to deliver what they said they would, and meet (or exceed) expectations, this can have a powerful impact on how people feel about you and how they want to interact with you in the future.
Our analysis looks at audience views of an organisation’s ability to deliver on their day-to-day using these key indicators:
- Field expertise.
- Top of mind awareness.
- Financial success.
- Customer satisfaction.
- Quality prioritisation.
Social media and survey analysis in one
Blending organic social media conversations and survey data provides a more comprehensive and data-driven glimpse of organisational reputation and represents the future of reputation monitoring and metrics. Each report includes intelligence across demographics, audiences by channel, and the drivers of organic conversations enabling you to successfully manage your reputation.
Brand tracking and reputation reporting helps you find the gold in the grey
Your reputation analysis also includes a look at what we call the ‘gold in the grey’. We identify respondents who appear neutral or ambivalent and show you what opportunities there are to change their behaviours, perceptions and beliefs around your organisation. This empowers you to increase the potential value of your reputation, expand your advocacy base and see an upward trend in your RepID score.
Get a fast, actionable and data rich measure of your organisational reputation.
Without the jargon or the exorbitant price tag.