Our Reputation Analysis blends social media conversations and survey data to reveal a point in time, complete view on what people say, think and feel about your organisation.
This analysis will not only provide you with an overall RepID score, but also detail your performance across the three most important drivers of organisational reputation: Strategy, Culture, and Delivery. It highlights areas of opportunity, weak spots and where you might influence the apathetic into advocates.
Based on extensive research into these important drivers, we’ve created a streamlined framework that gives you a clear measurement of reputation without the tedious timelines or verbose reports of traditional methods.
Reputation is how people feel about you. It’s a small statement, but a far and wide-reaching concept that if ignored can cost you customers, votes, talent and money.
Organisations are facing a new frontier when it comes to reputation management and our Reputation Analysis makes measuring this multidimensional concept easy, with a clear overall score known as ‘RepID’.
Weighted on a simple -10 to 10 scale, your RepID score can be used as a benchmark alongside other key metrics, and continuously tracked to assess how any events, campaigns or messaging have influenced how audiences perceive you, and the impact on your reputation.
One of the key drivers of reputation is the perception around an organisation’s strategy for the future, and whether the people believe an organisation is set up for success.
Under the strategy driver, we analyse performance across a number of indicators to unpack audience perceptions across topics including:
Having a strong organisational culture goes beyond a set of values printed in an employee handbook. It needs to be evident in everything you do internally and externally. A healthy culture can amplify the positive experiences inside and outside of an organisation, and help to build a stronger reputation that attracts talent, buyers and key audiences who often seek to find organisations that mirror their own values.
Under the culture driver, our analysis looks at how audiences see and speak about you across a range of indicators, including:
The ability to deliver back to your audience is always important. If an organisation has a great track record in their ability to deliver what they said they would, and meet (or exceed) expectations, this can have a powerful impact on how people feel about you and how they want to interact with you in the future.
Our analysis looks at audience views of an organisation’s ability to deliver on their day-to-day using these key indicators:
Blending organic social media conversations and survey data provides a more comprehensive and data-driven glimpse of organisational reputation and represents the future of reputation monitoring and metrics. Each report includes intelligence across demographics, audiences by channel, and the drivers of organic conversations enabling you to successfully manage your reputation.
Your reputation analysis also includes a look at what we call the ‘gold in the grey’. We identify respondents who appear neutral or ambivalent, and show you what opportunities there are to change their behaviours, perceptions and beliefs around your organisation. This empowers you to increase the potential value of your reputation, expand your advocacy base and see an upward trend in your RepID score.
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